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Hybrid Customer Service Jobs in Indiana (NOW HIRING)

Brightspeed

Customer Service Technician

Aurora, IN · On-site

$15.75 - $21/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based ...

Brightspeed

Customer Service Technician

Aurora, IN

$15.75 - $21/hr

As a Customer Service Technician, you will be performing installation, maintenance and ... At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based ...

New

Kermans Flooring LLC

Customer Service Coordinator

Fishers, IN · On-site

$16.25 - $21.25/hr

This position reports to the Customer Service Supervisor and works Monday to Friday office hours with options for a hybrid schedule between remote/work-at-home and our Fishers, IN location. Great ...

Kermans Flooring LLC

Customer Service Coordinator

Fishers, IN · On-site

$16.25 - $21.25/hr

This position reports to the Customer Service Supervisor and works Monday to Friday office hours with options for a hybrid schedule between remote/work-at-home and our Fishers, IN location. Great ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

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Hybrid Customer Service information

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$9

$17

$25

How much do hybrid customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for hybrid customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in hybrid customer service?

To excel as a Hybrid Customer Service professional, you need strong communication and problem-solving abilities, typically paired with a high school diploma or equivalent and familiarity with customer support procedures. Experience with CRM platforms like Salesforce or Zendesk, proficiency in email and chat systems, and comfort with video conferencing tools are often required. Excellent multitasking, adaptability, and a customer-centric mindset distinguish standout candidates in this role. These skills and qualities are critical for delivering consistent, high-quality service both remotely and onsite, ensuring customer satisfaction across various channels.

What is a hybrid customer service?

A Hybrid Customer Service job combines remote and in-office work to assist customers via phone, email, chat, or in-person interactions. Employees may split their time between home and the workplace based on company policies or workload demands. This role requires strong communication skills, problem-solving abilities, and adaptability to different communication channels. It offers flexibility while maintaining collaboration with teams and customers. Hybrid roles may vary by company, with some requiring specific in-office days.

What does a hybrid customer service do?

A typical day in a Hybrid Customer Service position involves assisting customers through a variety of channels such as phone, email, live chat, and sometimes in-person, depending on the organization's setup. You may spend part of your week working remotely, handling inquiries, processing orders, or resolving issues, and part of your week in the office collaborating with team members or supporting walk-in clients. Tasks often include updating customer records, troubleshooting problems, and escalating complex situations to higher-level support when necessary. This variety allows employees to build strong communication skills and develop expertise in both remote and on-site customer service environments.

What are popular job titles related to Hybrid Customer Service jobs in Indiana? For Hybrid Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hybrid Customer Service jobs in Indiana look for? The top searched job categories for Hybrid Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Hybrid Customer Service jobs? Cities in Indiana with the most Hybrid Customer Service job openings:
Hybrid Customer Service jobs near you
Infographic showing various Hybrid Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Specialist - Hybrid

Carrington Mortgage Services

Westfield, IN • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Carrington Mortgage Services rating

8.1

Company rating: 8.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Specialist will provide professional and knowledgeable assistance to borrowers in a call center environment. Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly identify problems and provide effective solutions that best meet the needs of CMS and our borrowers. Coach borrowers on the best ways to bring their loans to a current state through education of alternative forms of resolution. Place outbound calls to support various corporate initiatives. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. This position pays $22.00-$24.00 per hr plus monthly incentive bonus. We offer an additional $1.50/hr for the bilingual (hispanic speaking) skill set after training.

  • Receive inbound calls and assist with various customer questions or concerns
  • Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments
  • Assist with loan servicing website payments, denied access, password resets
  • Respond to escrow, loss draft and closing document inquiries
  • Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing
  • Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages
  • Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act
  • Support specialized calling campaigns as required, based on business needs
  • Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:
• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

What Carrington Mortgage Services employees say

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