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Human Services Program Manager Jobs in Randolph, MA

Imprivata

Managed Services Program Manager

Waltham, MA · On-site

... Services Program Manager to join our team. This is a hybrid opportunity based out of Waltham, MA. Job Summary The Managed Services Program Manager is responsible for proactive customer engagement ...

Anthropic

Executive Services Program Manager

Boston, MA · On-site +1

$195K - $245K/yr

Reporting to the Protective Service Senior Manager, and working within the broader direction the ... Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in ...

Imprivata

Managed Services Program Manager

Waltham, MA · On-site

... Services Program Manager to join our team. This is a hybrid opportunity based out of Waltham, MA. Job Summary The Managed Services Program Manager is responsible for proactive customer engagement ...

Imprivata

Managed Services Program Manager

Waltham, MA · On-site

... Services Program Manager to join our team. This is a hybrid opportunity based out of Waltham, MA. Job Summary The Managed Services Program Manager is responsible for proactive customer engagement ...

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All JobsHuman Services Program JobsHuman Services Program Manager JobsHuman Services Program Manager Jobs in Randolph, MA

Human Services Program Manager information

See Randolph, MA salary details

$39.3K

$109.6K

$160.1K

How much do human services program manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for human services program manager in Randolph, MA is $109,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,100.00 and $135,100.00 per year, depending on experience, location, and employer.

What is a human services program manager?

Human Services Program Managers are professionals who oversee and coordinate social service programs designed to support individuals and communities in need. They manage program staff, develop policies, monitor budgets, and ensure services meet regulatory standards and client needs. These managers often work in government agencies, non-profit organizations, or healthcare settings, focusing on programs related to mental health, housing, child welfare, or community outreach. Their work is vital in making sure that resources are effectively allocated and positive outcomes are achieved for the populations they serve.

What are the key skills and qualifications needed to thrive as a human services program manager?

To thrive as a Human Services Program Manager, you need expertise in program development, budgeting, and social services, typically supported by a bachelor’s or master’s degree in social work, public administration, or a related field. Familiarity with case management software, data analysis tools, and compliance regulations is commonly required. Strong leadership, problem-solving, and interpersonal communication skills set outstanding candidates apart. These skills and qualities are crucial for ensuring effective program delivery, stakeholder collaboration, and positive client outcomes.

What are some common challenges human services program managers face when overseeing multiple community programs?

Human Services Program Managers often juggle multiple projects and teams, which can present challenges such as balancing limited resources, managing staff workloads, and ensuring programs meet regulatory and funding requirements. Coordinating with external partners and adapting to evolving client needs also require strong communication and problem-solving skills. Successful managers typically rely on effective delegation, regular team check-ins, and data-driven decision-making to address these complexities and maintain program quality.

What is the difference between Human Services Program Manager vs Social Services Coordinator?

AspectHuman Services Program ManagerSocial Services Coordinator
Required CredentialsBachelor's degree in social work, psychology, or related field; experience in program managementBachelor's degree in social work, psychology, or related field; relevant experience in social services
Work EnvironmentOversees programs, manages staff, and develops policies within agenciesDirectly interacts with clients, assists with case management, and coordinates services
Employer & Industry UsageUsed in government agencies, nonprofits, and community organizationsCommonly employed in social service agencies, nonprofits, and healthcare settings

The main difference is that Human Services Program Managers oversee entire programs and manage staff, while Social Services Coordinators focus on direct client interaction and service coordination. Both roles require similar educational backgrounds but differ in responsibilities and scope.

Is a human services program manager degree worth it?

A degree in human services or a related field can enhance qualifications for a human services program manager role, which involves overseeing social service programs and managing staff. While some positions may accept relevant experience in lieu of a degree, having formal education can improve job prospects and potential for advancement. Certifications in management or social services can also be beneficial.

What's the average salary in human services?

The average salary for a Human Services Program Manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and organization size. These roles often require strong organizational and communication skills and may involve managing social service programs or teams.

What job categories do people searching Human Services Program Manager jobs in Randolph, MA look for?

The top searched job categories for Human Services Program Manager jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Human Services Program Manager jobs?

Cities near Randolph, MA with the most Human Services Program Manager job openings:

Human Services Program Manager jobs near you

Managed Services Program Manager

Imprivata

Waltham, MA • On-site

Full-time

Posted 21 days ago

Job description

Description
Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Managed Services Program Manager to join our team. This is a hybrid opportunity based out of Waltham, MA.
Job Summary
The Managed Services Program Manager is responsible for proactive customer engagement, including defining, planning, and managing phased and ongoing initiatives that advance customer priorities, as relate to new and existing Imprivata solutions and multi-product Imprivata enterprises. Managed Services Program Managers are responsible for consulting with the customer, as well as cross-functional Imprivata and third-party stakeholders to successfully orchestrate changes, expansions, implementations, upgrades, and other initiatives needed to align with Imprivata best practices and/or reference architecture, or to support and align with the customer's broader environmental change management events. The Managed Services Program Manager is responsible for leading scoping, effort estimation, timeline planning, and assignment and tracking of tasks and deliverables needed to accomplish the defined goals and ensure measurably positive and consistent outcomes for Imprivata Managed Services customers.
Duties and Responsibilities
  • Lead customer program execution by developing project plans, timelines, and task coordination to support successful delivery of Managed Services engagements.
  • Serve as the primary program coordinator for assigned Managed Services customers, ensuring clear communication, documentation, and progress tracking throughout the engagement.
  • Develop and maintain customer program documentation, including project plans, milestones, risks, action items, and status updates within Imprivata systems.
  • Monitor program progress, identify risks or issues, and coordinate with internal teams to keep customer initiatives on track.
  • Partner with Managed Services engineers, Customer Success, Sales, Support, and other cross-functional teams to deliver successful customer outcomes.
  • Support customer planning activities by coordinating technical initiatives, managing implementation timelines, and helping customers adopt Imprivata best practices.
  • Identify opportunities to improve customer adoption and utilization of Imprivata solutions while supporting subscription renewals through proactive program management.
  • Contribute to the continuous improvement of Managed Services processes, documentation, and delivery standards by sharing lessons learned and best practices.
  • Support team success by collaborating with peers, providing coverage when needed, and facilitating customer meetings or onsite engagements as appropriate.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree in Business, Computer Science Engineering or related discipline.
  • 6+ years in the software industry with demonstrated expertise implementing enterprise software packages or custom systems.
  • 4+ years project, program, or portfolio management required. PMI/Agile/other certifications a plus. Technical management a plus.
  • Experience implementing or administering one or more Imprivata products is preferred. Imprivata Certification is a plus.
  • 3+ years of experience serving healthcare customers.
  • Excellent verbal and written skills, as well as leadership, organizational and time management, presentation, and independent problem-solving skills.
  • Ability to accurately estimate, plan, and provide up-to-date reports during engagements.
  • Ability to work under pressure and meet deadlines.
  • Self-motivated and positive customer service attitude.
  • High level of comfort working in complex customer environments and providing delivery that is highly and consistently responsive to internal and external customer expectations.
  • Ability to manage, negotiate and influence at both the operational and executive levels.
  • Experience with support CRM systems, especially Salesforce, a plus.

This position offers a total compensation range of $123,000.00 to $133,00.000 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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