Human Services Case Manager Jobs in Boca Raton, FL

REQUIREMENTS AND PREFERENCES The Broward County Board of County Commissioners is seeking qualified candidates for the Human Services Supervisor (BARC Outpatient) position with the Human Services Department - Broward Addiction Recovery Center. The Human Services Department is seeking a Human Services Supervisor to provide effective leadership, administrative oversight, and case management support within a dynamic human services environment. The Human Services Supervisor plays a vital role in coordinating program operations, supervising staff, and ensuring the delivery of high-quality services to vulnerable populations.

Key responsibilities include monitoring casework performance, reviewing clinical and program documentation, conducting case consultations, and ensuring compliance with agency, funder, and accreditation requirements. The position also contributes to policy development, assists with crisis intervention for high-risk consumers, and collaborates with external partners such as law enforcement and child protective investigators. Additional duties include participating in budget preparation, supporting recruitment and training efforts, and acting as an agency liaison to community organizations to strengthen service networks.

The ideal candidate brings strong leadership abilities, experience in social services or counseling, excellent analytical and communication skills, and the capacity to coordinate multiple program functions while maintaining accuracy, consistency, and adherence to organizational standards. 2026 Benefits of Broward County Employment Eleven (11) paid holidays each year Vacation (Paid Time Off) = 2 weeks per year Tuition Reimbursement (Up to 2K annually) Up to 40 hours of Job Basis Leave for eligible positions Paid Parental Leave Health Benefits High-Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2,000 Annually Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79 Florida Retirement System (FRS) - Pension or Investment Plan 457 Deferred Compensation County matches up to $2,000 a year This is a grant funded position. General Description The purpose of this class within the organization is to provide supervisory and administrative case management in a human service environment

This class works under general supervision, independently developing work methods and sequences. Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university with major coursework in social work, mental health counseling, marriage and family therapy, psychology, gerontology or other closely related field. Requires two (2) years in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience.

(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.) Special Certifications and Licenses Possess and maintain a valid Florida Class E Driver's License based on area of assignment. Preferences Master's Degree from an accredited college or university with major coursework in social work, gerontology, psychology, or closely related field. Doctoral Degree from an accredited college or university with major coursework in social work, gerontology, psychology, or closely related field Certified Clinical Trauma Professional (CCTP, Renewal every 1 to 2 years) Qualified Supervisor (renewable every 2 years by the Florida Department of Health) Certified WELLE Trainer (Annual Renewal) Certified Motivational Interviewing with the Motivational Interviewing Network of Trainers (MINT) 3+ years working in a trauma informed care environment 5+ years of working with an evidence-based practice used for treatment with substance use disorders 5+ years of Supervisory experience Bilingual SCOPE OF WORK Duties and Responsibilities The functions listed below are those that represent the majority of the time spent working in this class

Management may assign additional functions related to the type of work of the job as necessary. Oversees daily program activities and ensures consistent coverage across all locations. Assigns, monitors, and adjusts staff duties to support smooth operations.

Reviews case and program records for quality, accuracy, and compliance with agency and funder requirements. Supports adherence to treatment expectations, client behavioral guidelines, and safety protocols. Tracks operational concerns and trends and reports findings and solutions to leadership.

Assists with budget preparation and reviews program requests for goods and services. Staff Supervision and Performance Management Supervises, evaluates, and supports staff performance using appropriate HR tools. Provides coaching, mentoring, modeling, and regular feedback to promote professional development.

Addresses performance concerns promptly and helps maintain a positive, professional work environment. Provides back-up case management or counseling when needed. Participates in staff recruitment, hiring, and disciplinary actions.

Ensures staff complete all required documentation accurately and on time. Provides case consultation and approves eligibility determinations or service recommendations. Assists staff with crisis intervention for high-risk participants and ensures proper documentation and follow-up.

Provides direct services to program participants and caregivers when required. Understands the roles and tasks of all unit staff and provides coverage as needed. Facilitates communication across shifts and unit locations to ensure continuity of care.

Collaborates with counselors, case managers, nursing, leadership, and community partners to coordinate services. Acts as a liaison with community organizations to support integrated service networks. Consults with law enforcement, child protective investigators, and partner agencies as needed.

Participates in developing program policies, procedures, and work plans aligned with performance improvement processes. Supports accreditation and certification activities and participates in related reviews. Develops and delivers training on new systems, procedures, and emerging trends.

Reviews staff use of electronic client service tracking systems and ensures proper application. Participates in supervisory, multidisciplinary, administrative, and performance improvement meetings. Provides expert witness testimony, depositions, or court statements when required.

Assists clinical staff in preparing for judicial processes. Depending upon area of assignment, may be required to work nights/weekends/holidays. Performs related work as assigned.

Competencies Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. Decision Quality: Makes good and timely decisions that keep the organization moving forward.

Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement. Directs Work: Provides direction, delegating, and removing obstacles to get work done.

Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively. Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Ensures Accountability: Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Manages Conflict: Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues. Develops Talent: Develops people to meet both their career goals and the organization's goals.

consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. WORK ENVIRONMENT Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.

SPECIAL INFORMATION County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Customer focus: Building strong customer relationships and delivering customer-centric solutions.

Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Copyright 2025 Korn Ferry.

ALL RIGHTS RESERVED Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request

County-wide Emergency Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.