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Hum Jobs in Kentucky (NOW HIRING)

Humana

AVP Agent Assist

Louisville, KY · On-site

HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best ...

Humana, Inc.

Paralegal

Louisville, KY · On-site

$59K - $80K/yr

HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best ...

Humana

Senior Application Architect

Louisville, KY · Remote

HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best ...

CenterWell Primary Care

Medical Receptionist

Louisville, KY

$15.75 - $19.25/hr

HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race ...

Humana

Paralegal

Louisville, KY · On-site +1

$59K - $80K/yr

HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best ...

Humana

Senior Application Architect

Louisville, KY · Remote

HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best ...

Humana

Paralegal

Louisville, KY · On-site +1

$59K - $80K/yr

HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best ...

Humana

AVP Agent Assist

Louisville, KY

HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best ...

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Hum information

What is the difference between Hum vs Medical Assistant?

AspectHumMedical Assistant
Required CredentialsTypically no formal certification required, but some roles may prefer experienceCertified or registered, with certifications like CMA or RMA often required
Work EnvironmentLaboratory, research, or clinical settings, often in healthcare facilitiesClinics, hospitals, outpatient care centers
Employer & Industry UsageHealthcare providers, research institutions, laboratoriesHospitals, clinics, medical offices
Common Search & Comparison IntentUnderstanding roles in healthcare, entry-level positionsCareer options in healthcare, certification requirements

Hum roles generally involve assisting in laboratory or research settings with minimal certification, while Medical Assistants work directly with patients in clinical environments and often require certification. Both roles support healthcare delivery but differ in responsibilities and credentials.

What are the key skills and qualifications needed to thrive as a Human Resources Manager, and why are they important?

To thrive as a Human Resources Manager, you need a solid background in HR practices, employment law, and talent management, typically supported by a degree in human resources or a related field. Familiarity with HR information systems (HRIS), payroll software, and certifications like SHRM-CP or PHR are highly valued. Strong interpersonal skills, conflict resolution abilities, and discretion help you build trust and effectively manage workplace dynamics. These skills are crucial for fostering a positive work environment, ensuring legal compliance, and supporting organizational goals.

What are some common challenges faced by Human Resources professionals when managing employee relations, and how can they overcome these issues?

Human Resources professionals often encounter challenges in managing employee relations, such as resolving conflicts, handling grievances, and fostering a positive workplace culture. Addressing these issues requires strong communication skills, empathy, and a thorough understanding of company policies and employment laws. HR professionals can overcome these challenges by implementing clear protocols, providing regular training, and promoting open dialogue between employees and management. Building trust and maintaining confidentiality are also essential for effective employee relations management.

What are Hum jobs?

Hum jobs typically refer to positions at Hum, which could be a company or organization in various industries such as technology, healthcare, or transportation. The specific roles and responsibilities of a 'Hum' job depend on the context and sector in which the company operates. Employees at Hum may work in areas like customer service, engineering, operations, or management. It's important to review the job description for each position to understand the specific duties and qualifications required. If you are interested in working for Hum, visit their official website or job boards for current openings and detailed job descriptions.
What job categories do people searching Hum jobs in Kentucky look for? The top searched job categories for Hum jobs in Kentucky are:
Hum jobs near you
Infographic showing various Hum job openings in Kentucky as of June 2026, with employment types broken down into 52% Part Time, and 48% Nights. Highlights an 100% In-person job distribution.
AVP Agent Assist

AVP Agent Assist

Humana

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

145th of 260 rated insurance

Job description

Become a part of our caring community
The AVP, Software Engineering for Agent Assist Solutions leads engineering strategy and execution for the Agent Assist suite-a flagship AI product focused on transforming customer engagementinhealthcare. This leader owns all aspects of engineering for Agent Assist, driving delivery and innovation within a matrixed, cross-functional team.

Key Responsibilities

Technical Leadership

  • Develop and execute the technical roadmap for Agent Assist, ensuring robust, scalable, and secure solutions.

  • Architect and deliver production-grade AI features leveraging GCP, Python, Vertex AI, Gemini, and CES.

  • Partner withAIPlatform team,Product, UX, and Data Science as a technical stakeholder in roadmap and prioritization.

Operational Oversight

  • Lead 4-6 dedicated engineering teams (6-10 members each, mix of associates and contractors).

  • Manage engineering budgets, resource allocation, and operational excellence.

Compliance & Governance

  • Ensure all solutions meet HIPAA, SOC2, and SOX compliance requirements.

  • Champion responsible and ethical AI practices, embedding these principles into development workflows.

Collaboration

  • Drive matrixed collaboration with product, UX, data science, and operations, aligning efforts to deliver cohesive solutions.

  • Effectively communicate engineering strategy and progress to executive leadership and stakeholders.

Enterprise Architecture Influence

  • Shape architectural standards across the organization, ensuring interoperability, scalability, and resilience for AI-driven solutions.

Change Management & Organizational Influence

  • Skilled at driving cultural and process transformation across matrixed teams.

Vendor & Ecosystem Strategy

  • Experience negotiating and managing strategic partnerships with cloud providers, AI vendors, and integrators.

Strategic Impact

  • Deploy Agent Assist to production, achieving reductions in Average Handle Time (AHT), minimizing callbacks, and expanding adoption across voice and online channels.

  • Deliver innovative features beyond baseline to differentiate offerings and unlock new value.

  • Influence enterprise-wide AI governance, advocating for responsible adoption and best practices.

Qualifications

  • 10+ years in software engineering, including 5+ years in senior technical leadership.

  • Demonstrated success delivering AI-driven platforms in production, ideally within healthcare.

  • Deep experience with GCP, Python, and AI/ML tools (Vertex AI, Gemini, CES).

  • Strong leadership, communication, and stakeholder management skills.

  • Understanding ofhealthcare compliance frameworks and ethical AI practices.

Success Metrics (First 12 Months)

  • Agent Assistlivein production, with measurable reductions in AHT and callbacks.

  • Delivery of innovative, differentiated features.

  • Increased adoption of Agent Assist across online channels.

Why This Role Matters
This AVP role is critical in delivering a transformative customer experience for healthcare, ensuring competitive advantage in an AI-first marketplace. The successful candidate will not only deliver a flagship product but also shape the foundation for responsible, enterprise-scale AI adoption.


Use your skills to make an impact

Required Qualifications

  • Bachelor's degree
  • 10 or more years of technical experience
  • 8 or more years of management experience
  • Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Master's Degree
  • 3 or more years of IT Management experience

Additional Information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$208,500 - $286,700 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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Benefits

Hours and flexibility

Workplace

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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