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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Pre-Tax Account Manager to join our growing team. An Account Manager is responsible for building strong relationships with strategic Employer Groups and Partners.

An Account Manager needs to be proactive in responding to Employer Group and Partners related to changing regulations, product updates and potential service concerns.

• Oversees the day-to-day administration of FSA, HRA, and HSA accounts for Employers and Partners.
• Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements.
• Utilize the CRM tool to document and review all client activity.
• Assist clients with billing questions, payments, and invoices.
• Resolve Employer and Partner Escalations.
• Partnering with internal teams as needed.
• Proactively identifies potential issues and provides resolution when needed.
• Complete annual renewal process for assigned employer groups.
• Develop long term relationships with assigned clients to assist in increasing client satisfaction and ultimately increase client retention.
• Work with appropriate stakeholders on assigned clients to understand their business needs.
• Familiarity with Employer Group’s Plan designs and file schedules.

• Experience with FSA, HRA and HSA administration is a plus
• Compliance experience is a plus
• Demonstrated excellent customer service skillsExcellent verbal and written communication skills
• Positive, professional attitude and phone etiquette
• Attention to detail and ability to act as liaison between other teams to produce final resolution
• Excellent analytical and organizational skills

Pay Range 75,000.00 - 75,000.00 Annual. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world's largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater "WE" - never "me".

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission - always doing what is best for our customers.