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Housing Operations Assistant Jobs in Massachusetts

MCPHS University

Housing Operations Manager

Boston, MA · On-site

Support Residence Life operations and functions, including move-in and move-out, Resident Assistant ... Demonstrated experience with housing software (Adirondack or related housing management systems)

Berklee

Housing Community Assistant

Boston, MA · On-site

$16.97/hr

Each HCA will be responsible for a maximum of 10 office hours each week and will work with the Assistant Director for Residential and Housing Operations or their designee to create a schedule.

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Housing Operations Assistant information

What is a housing operations assistant?

Housing Operations Assistants are staff members who support the day-to-day management of residential facilities, such as student dormitories or apartment complexes. Their responsibilities typically include assisting with move-in and move-out processes, responding to maintenance requests, ensuring safety policies are followed, and providing customer service to residents. They often work closely with housing managers and other staff to ensure a smooth and comfortable living environment for residents. This role may also involve administrative tasks like record-keeping and coordinating events or inspections.

What skills and qualifications are needed to be a housing operations assistant?

To thrive as a Housing Operations Assistant, you need organizational skills, attention to detail, and a background in property management or administrative support, often with a relevant associate degree or experience. Familiarity with property management software, MS Office, and basic maintenance tracking systems is typically required. Strong communication, problem-solving, and customer service skills help you effectively address resident concerns and support team operations. These skills are crucial for ensuring smooth housing operations, resident satisfaction, and efficient management of daily tasks.

What are common challenges faced by housing operations assistants, and how can they be managed?

Housing Operations Assistants often juggle multiple responsibilities such as coordinating move-ins and move-outs, addressing resident concerns, and maintaining accurate records. Common challenges include managing high volumes of requests during peak periods and ensuring effective communication between residents, maintenance staff, and management. Developing strong organizational skills, staying proactive with scheduling, and utilizing digital management systems can help manage workload and prevent issues from escalating. Regular training and open communication with the team further support success in this dynamic role.

What is the difference between Housing Operations Assistant vs Housing Coordinator?

AspectHousing Operations AssistantHousing Coordinator
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; some roles may prefer additional certifications or experience
Work EnvironmentOffice settings, on-site housing facilities, administrative tasksOffice and on-site housing management, client interaction
Employer & IndustryNonprofits, government agencies, property management firmsHousing agencies, property management companies, nonprofits
Search & Comparison IntentUnderstanding entry-level housing support rolesManaging housing operations and tenant relations

The Housing Operations Assistant typically handles administrative and support tasks related to housing management, often focusing on day-to-day operations. In contrast, the Housing Coordinator usually takes on a more active role in coordinating housing services, tenant communication, and program implementation. Both roles are essential in housing management but differ in scope and responsibilities.

Is a housing operations assistant a stressful job?

A housing operations assistant role can be stressful due to managing multiple tasks such as tenant communication, maintenance coordination, and administrative duties. The level of stress often depends on workload, organizational environment, and experience with property management systems. Strong organizational skills and the ability to handle customer interactions can help mitigate stress in this position.

What are the most commonly searched types of Housing Operations jobs in Massachusetts?

The most popular types of Housing Operations jobs in Massachusetts are:

What are popular job titles related to Housing Operations Assistant jobs in Massachusetts?

For Housing Operations Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Housing Operations Assistant jobs in Massachusetts look for?

The top searched job categories for Housing Operations Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Housing Operations Assistant jobs?

Cities in Massachusetts with the most Housing Operations Assistant job openings:

Housing Operations Assistant jobs near you
Infographic showing various Housing Operations Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Departmental Assistant (Housing Operations Assistant)

University of Massachusetts Amherst

Amherst, MA • On-site

Temporary

Re-posted 8 days ago

University Of Massachusetts Amherst rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

102nd of 628 rated colleges and universities

Job description

Departmental Assistant (Housing Operations Assistant)
Job no: 508958
Work type: Temporary/Non-Benefited
Location: Amherst
Categories: On Site, Facilities Maintenance & Trades, Full Time, Non-Benefited
Title: Departmental Assistant (Housing Operations Assistant)
Executive Area: Administration and Finance
College/School/MBU: Facilities & Campus Services
Department: FCS Operational Services
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
Performs physical inventory management and database maintenance for Residential Life equipment and furniture while supervising student staff and handling equipment disposal and relocation.
Essential Functions
Performs a physical inventory counting of Residential Life equipment and furniture in residence halls and offsite storage facility.
Maintains and updates inventory database as necessary; reconciles disposal forms with campus inventory database.
Supervises and trains student staff members.
Operates motor vehicle for transportation purposes.
Assess physical condition of furniture pieces in storage.
Assists with equipment disposal process.
Assists in determining best location for furniture storage.
Moves furniture as needed.
Other Functions
Performs other duties as assigned.
Minimum Qualifications
High school education or equivalent.
Experience in facilities/operations management or a related field.
Demonstrated supervisory experience.
Valid Massachusetts Class D driver's license or equivalent.
Ability to work accurately with figures.
Ability to compile reports and maintain accurate records.
Ability to understand oral and written communication.
Ability to supervise and train student staff.
Ability to perform basic mechanical tasks.
Ability to lift and carry furniture, appliances, and other heavy objects.
Knowledge of personal computers and word processing and database management software programs.
Ability to work independently and manage time effectively.
Ability to be flexible and respond to situations quickly.
Demonstrated planning and organizational skills.
Ability to establish rapport, maintain harmonious working relationships, and work effectively with individuals from varied ethnic, cultural, and/or economic backgrounds.
Ability to exercise sound judgment and exercise discretion in handling confidential information.
Additional Details
This position is subject to final budgetary and administrative approval.
Working Conditions
Work is primarily performed in an indoor university environment and involves lifting and transporting materials or equipment and general physical activity, including prolonged standing, walking, or assuming low postures.
Work Schedule and Work Arrangement
Temporary, Summer 2026: 5/17/2026-9/5/2026
Monday-Friday; 7am-3pm
Salary Information
Pay Grade: No Pay Grade
Associated Pay Grade:
Hourly Rate: 17.00
Special Instructions for Applicants
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 28 May 2026 Eastern Daylight Time
Applications close: 29 Aug 2026 Eastern Daylight Time
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