Housing Manager Jobs in Quebec (NOW HIRING)

Job Summary: The Housing Solutions Case Manager is required to participate in all stages of client service delivery, including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services. The Housing Solutions Case Manager also provides residential services to the project that includes life skills workshops and community building events and activities.

This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents' self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies.
Essential Duties and Responsibilities:
Client/Service Delivery

• Maintain a minimum caseload of 17–30 individuals and engage regularly with residents to develop and monitor each individual's housing plan based on housing assessments that address identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)
• Utilize harm reduction interventions and methodologies to provide client-centered services to keep clients housed.
• Utilize skills regarding crisis prevention and intervention
• Practice Trauma-Informed Care when interacting with clients
• Implement eviction prevention strategies to support residents in need
• Assist residents in building upon their strengths and recognizing their needs in a respectful manner
• Visit and inspect resident apartments to ensure they are properly maintained
• Maintain knowledge of community resources and refer clients as needed
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support
• Work with volunteers and community resources to ensure residents are connected with services such as employment, education, tutoring, and/or mentoring, as appropriate
• Attend trainings that increase knowledge of effectively meeting clients' needs, including co-occurring disorders, harm reduction, and cultural competence
• Facilitate relationship building between landlords/caretakers and residents
• Participate in the emergency on-call schedule to ensure resident needs are met
• Travel to different locations to provide supportive services to clients

Residential Services

• Assist residents with establishing individual and family goals and maintaining safe, stable, affordable housing
• Facilitate residents' participation in credit counseling, computer training, financial literacy education, and job search assistance to help them achieve greater levels of success
• Distribute focus group surveys and organize community-building and/or other enrichment activities for residents based on responses and funding requirements for the project
• Coordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skills
• Coordinate job readiness workshops to support residents in job search and job skills development
• Provide residents with information about available community services
• Assist residents in accessing services through referrals and advocacy
• Assist residents in building support networks with other residents, family, and friends
• Design and coordinate holiday and community-building events
• Create monthly activity/event calendars and flyers for residents
• Create quarterly newsletters highlighting onsite events and activities for residents and project partners

Outreach and Community Relations

• Maintain active involvement with neighbors and program partners
• Maintain active involvement with community service organizations

Team/Staff Relations

• Work in partnership with the property management team during the leasing and tenancy phases to promote effective communication, united service delivery, and a supportive community environment for all residents
• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of the team to plan and develop resident programs

Administration

• Maintain accurate, up-to-date documentation on all clients, including but not limited to individual housing plans, housing assessments, case notes, and case files
• Complete all paperwork accurately and in a timely manner to ensure payment to the project and agency from various funding sources
• Assist with all data collection systems
• Demonstrate a willingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
• Perform other duties as assigned

Knowledge of

• Confidentiality and the legal and ethical issues pertaining to case management
• Effective documentation standards and guidelines