Hourly Telecom Data Analyst Jobs in Michigan (NOW HIRING)

Data Analyst

Farmington Hills, Michigan (Onsite) Working Hours and Time zone: 8:30 AM to 5 PM EST, Monday through Friday  

If interested please apply through this link: https://careers.hcltech.com/job/Analyst-%28Non-Voice%29/152865-en_US/

Job Description We are looking for a Data Analyst to support business operations through data analysis, reporting, and process automation. The ideal candidate will develop interactive dashboards, analyze large datasets, automate workflows, and provide actionable insights that drive operational efficiency and informed decision-making. This role requires close collaboration with business stakeholders to understand reporting needs and deliver scalable analytical solutions.

 Scope of the Work • Work closely with business and client stakeholders to understand objectives, challenges, and opportunities. • Gather, analyze, and interpret data from multiple sources to support decision-making. • Design, develop, and maintain Power BI dashboards and reports to monitor business performance and operational KPIs. • Clean, transform, and integrate data from multiple sources using Power Query and SQL. • Analyze productivity, quality, customer satisfaction (CSAT), SLA compliance, and workforce performance metrics to identify trends and improvement opportunities. • Build scorecards, ranking models, eligibility calculations, and executive-level reports to support business decisions. • Develop and maintain Power Apps and Power Automate workflows to streamline operational processes and reduce manual effort. • Ensure data accuracy through validation, troubleshooting, and continuous monitoring of reporting processes. • Prepare presentations and reports for leadership, providing insights and recommendations based on data analysis.

Must Have: • 2-3 years of experience in Data Analytics, Business Analytics, or a similar role. • Strong presentation and data storytelling skills, with the ability to communicate insights effectively to business and executive stakeholders. • Strong SQL skills with experience working on large and complex datasets. • Hands-on experience with Power BI, including dashboard development and data modelling. • Advanced Excel skills, including Pivot Tables, Power Query, lookups, and data analysis functions. • Proficiency in Microsoft 365 tools (SharePoint, Excel, Outlook, Teams, Word, PowerPoint, OneNote) • High attention to detail ensuring accuracy and quality of deliverables. • Strong analytical and problem-solving capabilities. • Excellent verbal and written communication skills.

Good to have: • Microsoft Power BI Certification (PL-300) or equivalent Business Intelligence certification. • Google Cloud Platform (GCP), AWS, or Azure cloud certification or Experience working with cloud-based data platforms, data warehouses, and modern analytics ecosystems. • Demonstrated ability to identify opportunities for process improvement and drive data-led innovation initiatives. • Experience working in a client-facing, consulting, or stakeholder-intensive environment.

What this role is NOT: • A dashboard maintenance role or solely data extraction and reporting role. • A purely technical role with limited business or stakeholder interaction.  

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multigenerational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit our website