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Hourly Remote Workforce Development information

What is the difference between Hourly Remote Workforce Development vs Remote Workforce Coordinator?

AspectHourly Remote Workforce DevelopmentRemote Workforce Coordinator
CredentialsRelevant certifications in HR, training, or workforce developmentSimilar certifications, often with additional project management skills
Work EnvironmentRemote, flexible hours, focus on training and developmentRemote, coordinating staffing and scheduling tasks
Employer & IndustryEmployers in HR, training, or staffing agenciesOrganizations managing remote teams across industries
Search & Comparison IntentFocus on developing remote workforce skills and programsFocus on managing and coordinating remote staff

Hourly Remote Workforce Development primarily involves designing and implementing training programs for remote employees, focusing on skill enhancement. In contrast, a Remote Workforce Coordinator manages scheduling, communication, and logistical tasks for remote teams. While both roles work remotely and require similar certifications, their core responsibilities differ—training versus coordination.

What are the most commonly searched types of Remote Workforce Development jobs in New Jersey?

The most popular types of Remote Workforce Development jobs in New Jersey are:

What are popular job titles related to Hourly Remote Workforce Development jobs in New Jersey?

For Hourly Remote Workforce Development jobs in New Jersey, the most frequently searched job titles are:

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The top searched job categories for Hourly Remote Workforce Development jobs in New Jersey are:

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Cities in New Jersey with the most Hourly Remote Workforce Development job openings:

Hourly Remote Workforce Development jobs near you

Workforce Management Manager

Renewal by Andersen Metro & Midwest

Cranford, NJ • Remote

Full-time

PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,141 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

The Role

You'll own workforce management for an inside sales center of roughly 200 agents across two sites and a predominantly remote team. The operation is straightforward, but it runs seven days a week and needs someone keeping a close eye on the data, the staffing, and the leads. Our Verint platform is live - we need someone to tune it and own it, not learn it from scratch.

You'll lead two WFM analysts, own forecasting and scheduling, and make sure we're staffing to work our daily leads smartly. It's hands-on work with a clear path to grow as the function and team grow.

What You'll Own

  • Forecasting contact volume across inbound, outbound, and text by interval, day, and week
  • Building and publishing schedules that match the forecast, including remote and flexible shifts
  • Managing schedules, adherence, and coverage for a predominantly remote workforce across multiple states
  • Staffing outbound strategically against the daily lead flow (~1,000 leads/day) - pacing calls to work leads smart, not just dialing to hit activity numbers
  • Keeping eyes on service level, abandon, and adherence, and making the staffing call when volume shifts
  • Tracking agent activity and productive time, and owning that monitoring so coaches can coach
  • Managing PTO, shift changes, and coverage against staffing needs
  • Producing weekly adherence and exception reporting, and handing clean data to payroll
  • Tuning Verint so we use what we're paying for
  • Building a sensible coverage model for 98 weekly operating hours: live eyes where it matters, alerts and simple floor playbooks on the rest
  • Baking shrinkage (coaching, training, meetings, QA) into the staffing math
  • Capacity planning for hiring classes, ramp, and seasonal pushes
  • Leading, developing, and setting clear numbers for the two WFM analysts

What You Need

  • Hands-on Verint experience at a tuning level, not just as a user. You refine it, you don't need to be taught it.
  • Proven WFM experience managing a predominantly remote team. You know how adherence, coverage, and real-time management work differently when the floor is distributed.
  • Contact-center forecasting and scheduling experience
  • Comfort keeping an eye on intraday staffing and making adjustments as the day shifts
  • Ability to explain complex WFM concepts in plain language to non-WFM leaders
  • Experience leading or directing a small team, formally or informally

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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