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Hourly Remote Pet Insurance Jobs in Florida (NOW HIRING)

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Hourly Remote Pet Insurance information

What is the difference between Hourly Remote Pet Insurance vs Hourly Remote Veterinary Technician?

AspectHourly Remote Pet InsuranceHourly Remote Veterinary Technician
CredentialsNone required, customer service focusLicensed veterinary technician certification
Work EnvironmentRemote, customer supportRemote, clinical support
Industry UsageInsurance providers, pet care companiesVeterinary clinics, animal hospitals
Search & Comparison IntentUnderstanding insurance roles, remote pet insurance jobsVeterinary support roles, remote vet tech jobs

Hourly Remote Pet Insurance involves customer service and policy management in the pet insurance industry, often requiring no formal credentials. In contrast, Hourly Remote Veterinary Technicians are licensed professionals providing clinical support remotely. While both roles operate in the pet care industry and can be remote, they differ in credentials and job functions, catering to different career paths within the industry.

What are popular job titles related to Hourly Remote Pet Insurance jobs in Florida? For Hourly Remote Pet Insurance jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Hourly Remote Pet Insurance jobs in Florida look for? The top searched job categories for Hourly Remote Pet Insurance jobs in Florida are:
What cities in Florida are hiring for Hourly Remote Pet Insurance jobs? Cities in Florida with the most Hourly Remote Pet Insurance job openings:
Hourly Remote Pet Insurance jobs near you
Pet End of Life Care Representative

Pet End of Life Care Representative

Lap of Love

Jacksonville, FL • Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/ remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet's medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

  • Experience working in high call volume, customer service, or call center environments
  • A hard-wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
  • Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
  • Previous experience in a work-from-home environment or working with minimal peer interactions
  • High attention to detail and ability to adapt to new processes
  • Expected to be present for work, on time, every day for the entire duration of their shift
  • Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period.

Physical Job Requirements:

  • Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
  • Ability to lift up to 15 pounds

Schedule

  • Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year
  • Schedule includes nights/weekends/holidays
  • Must attend mandatory multi-week intensive training program at the beginning of employment

Benefits

  • Medical Insurance Plans with 100% employee funded HSA option available
  • Dental and Vision Insurance Plans
  • Company Funded Wellness Resources (Mental, Financial, and Physical)
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Long Term and Short Term Disability Insurance
  • Retirement Plan (Traditional 401k with 3% match & Roth 401k)
  • Generous Paid Time Off
  • Generous Paid Parental Leave
  • Bereavement Leave
  • Training & Development
  • Pet Insurance
  • Remote Work From Home
    Compensation
  • This position is hourly non-exempt and is eligible for overtime
  • Hourly pay is $16.00 per hour

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