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Hourly Remote Customer Service Representative Jobs in Reston, VA

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR II Operations (Temporary, Remote Lawrence KS) Date Thursday, August 27, 2026 City Remote Country United States Working time Full-time Description ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR I Operations (Temporary, Remote McAllen, TX) Date Thursday, August 27, 2026 City Remote Country United States Working time Full-time Description ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR I Operations (Temporary, Remote Lawrence KS) Date Thursday, August 27, 2026 City Remote Country United States Working time Full-time Description ...

Liveops

Remote Customer Service Agent

Vienna, VA · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Fairfax, VA · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Hourly Remote Customer Service Representative information

See Reston, VA salary details

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How much do hourly remote customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hourly remote customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is an hourly remote customer service representative?

An Hourly Remote Customer Service Representative is a professional who assists customers with inquiries, complaints, or support needs from a remote location, typically working from home and being paid an hourly wage. Their responsibilities often include answering phone calls, responding to emails or chat messages, and helping resolve issues related to products or services. This role requires strong communication skills, proficiency with computers and customer service software, and the ability to work independently. Many companies hire remote representatives to provide flexible support across different time zones. The position offers the convenience of working from any location with reliable internet access.

What are the key skills and qualifications needed to thrive as an hourly remote customer service representative?

To thrive as an Hourly Remote Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and common office tools like email and chat platforms is typically required. Strong soft skills such as patience, empathy, and self-motivation help you connect with customers and work independently from home. These skills ensure efficient issue resolution, positive customer experiences, and reliable performance in a remote work environment.

What are some common challenges faced by hourly remote customer service representatives, and how can they be overcome?

Hourly remote customer service representatives often face challenges such as managing distractions in a home environment, staying motivated during repetitive tasks, and communicating effectively without in-person cues. To overcome these, it's important to establish a dedicated workspace, set clear boundaries with household members, and use productivity tools to stay organized. Regular check-ins with team leaders and actively participating in virtual team meetings can also help maintain a sense of connection and ensure you are aligned with company goals.

What are the most commonly searched types of Remote Customer Service Representative jobs in Reston, VA?

The most popular types of Remote Customer Service Representative jobs in Reston, VA are:

What are popular job titles related to Hourly Remote Customer Service Representative jobs in Reston, VA?

For Hourly Remote Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:

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Cities near Reston, VA with the most Hourly Remote Customer Service Representative job openings:

Hourly Remote Customer Service Representative jobs near you

Customer Service Representative

Springfield, VA • On-site, Remote

Ferguson Enterprises, LLC
Wholesale • 10K+ employees
Learn more about Ferguson Enterprises, LLCexternal

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Ferguson Waterworks rating

9.3

Company rating: 9.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

14th of 430 rated retail wholesalers

Job description

Job Posting:
For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation's top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.
If you're considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.
The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.
This role is approved to be fully remote and can be based anywhere in the United States.
Responsibilities:
  • One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
  • Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.
  • Phone Calls: Answering customer calls and assisting with any scenario presented.
  • Emails: Answering customer emails within 24hrs and assisting with any scenario presented.
  • Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
  • Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.
  • Capture inbound sales when appropriate.

Additional Duties:
  • Demonstrate excellent customer service skills in resolving customer complaints and questions.
  • Practice and ensure compliance with company policies and procedures.
  • Thoroughly understand the Customer Relations manual.
  • Maintain a professional and positive attitude.
  • Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.
Qualifications:
  • 2+ years' meaningful work experience preferred.
  • Strong written and verbal communication skills with ability to communicate across all levels of the organization.
  • Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
  • Must be well organized, detail-oriented and have excellent time-management skills.
  • Display a high level of integrity and professionalism.
  • Ability to lead and empower individuals and teams.
  • Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
  • Ability to handle a fast-paced call center environment.
  • Solid understanding or ability to learn Cisco Unified Intelligence Center program.
  • Solid understanding or ability to learn Calabrio program.
  • Ability to be flexible and adaptable as this position often requires multi-tasking.

At Safe Step Walk-In Tub Company, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$15.00 - $19.04
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

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