Remote Assistance Operator
Location: Austin, TX
Pay: $25 per hour
Schedule: Full-time rotating shifts
Great benefits long term contract $25 per hour
Shifts:
- 1st: 6:00 AM – 2:00 PM
- 2nd: 2:30 PM – 11:00 PM
About the Role
Remote Assistance Operators monitor and support autonomous vehicles in real time from a control center. This role helps keep the fleet safe and running smoothly as vehicles operate without onboard drivers.
What You'll Do
- Monitor vehicles using live camera feeds and Remote Command tools
- Step in remotely when the system needs assistance
- Log actions and observations in real time (Notion / Google Sheets)
- Review trips and report any issues or unusual behavior
- Help identify and document edge cases and root causes
- Share important updates during shift handoffs
What We're Looking For
Required:
- Experience in technical support, dispatch, IT, or operations
- Strong decision-making skills under pressure
- High attention to detail and accurate documentation
- Willingness to learn autonomous vehicle systems
Preferred:
- Prior Remote Assistance Operator experience
- Video gaming or simulation experience
- Familiarity with mapping, geolocation, or vehicle data
Work Environment
- On-site at the Remote Operations Center
- Rotating shifts, including weekends
- Must be flexible for morning or evening shifts
Why Apply?
Join a fast-growing autonomous vehicle company and gain hands-on experience in cutting-edge transportation technology.
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