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Hourly Inmate Call Monitoring Jobs in North Carolina

PSI CRO

Site Management Associate II

Durham, NC · On-site

Reviews and coordinates site-specific query resolution with Monitors and sites * Reviews site ... call and take your career to a whole new level. Join the company that focuses on its people and ...

KIOTI Tractor

Inventory Claim Specialist

Wendell, NC · On-site

$14.50 - $18.50/hr

Hourly, Non-Exempt Management Level: Non-Management JOB SUMMARY The Inventory Claims Coordinator ... Issuing and monitoring call tags * Resolve and process freight claim disputes and tracking ...

City Barbeque, LLC

Front

Charlotte, NC · On-site

$14 - $17/hr

Call in order coordinator * Guest Services Ambassador We are looking for individuals who: * Provide ... Monitor food levels on the line and communicate with prep cook appropriately * Follow station ...

City Barbeque, LLC

Front

Charlotte, NC · On-site

$13 - $18/hr

Call in order coordinator * Guest Services Ambassador We are looking for individuals who: * Provide ... Monitor food levels on the line and communicate with prep cook appropriately * Follow station ...

City Barbeque, LLC

Front

Charlotte, NC · On-site

$13 - $18/hr

Call in order coordinator * Guest Services Ambassador We are looking for individuals who: * Provide ... Monitor food levels on the line and communicate with prep cook appropriately * Follow station ...

City Barbeque, LLC

Front

Huntersville, NC · On-site

$14 - $17/hr

Call in order coordinator * Guest Services Ambassador We are looking for individuals who: * Provide ... Monitor food levels on the line and communicate with prep cook appropriately * Follow station ...

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in North Carolina?

The most popular types of Inmate Call Monitoring jobs in North Carolina are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in North Carolina?

For Hourly Inmate Call Monitoring jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in North Carolina look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in North Carolina are:

What cities in North Carolina are hiring for Hourly Inmate Call Monitoring jobs?

Cities in North Carolina with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in North Carolina as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Site Management Associate II

PSI CRO

Durham, NC • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description
We are the company that cares - for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more 3,000 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.
Job Description
Start your career in clinical research, streamlining communication, maintaining systems and managing documents.
The scope of responsibilities will include:
  • Main site contact for all non-trial-participant related and non-protocol
    related issues, including vendors, trial supplies and access management
  • Manages records flow with sites and off-site facilities
  • Prepares regulatory and ethics committee submission/ notification
    documents and records
  • Coordinates payments to sites and off-site facilities
  • Prepares for and follows up on site audits and inspections
  • Reviews and coordinates site-specific query resolution with Monitors and
    sites
  • Reviews site-specific EDC completion progress and provides the Monitor
    with regular updates
  • Serves as the main contact point for other company departments in
    administrative site-related issues
  • Organizes, participates in, and prepares reports of internal project team
    meetings
  • Collaborates with sites and project team on Investigator Meetings'
    organization
  • Under supervision, provides on-the-job coaching of Site Management
    Associates I and Clinical Operations Administrative Support staff
  • Arranges and tracks initial and ongoing trial training for investigator site
    teams in all vendor-related systems
  • Provides training in courier management and trial supplies ordering to the
    investigator sites
  • Files trial records in the TMF and performs regular TMF checks on a site and country level
  • Participates in and follows up on TMF and systems audits
  • Prepares, distributes, and updates Investigator Site Files (ISF) and ISF
    checklists
  • Coordinates the translation process for trial records on a site and country
    level
  • Collects IP-REDs and compiles IP-RED packages for further review

Qualifications
  • College or university degree or an equivalent combination of education, training and experience that presents the required knowledge, skills and abilities is considered sufficient.
  • Minimum 2 year experience within the clinical research industry, corporate or academic environment where administrative experience and technical skills have been gained.
  • Basic proficiency in MS Word.
  • Basic proficiency in MS Excel.
  • Basic proficiency in MS Outlook.
  • Basic proficiency in MS Power Point.
  • Knowledge (following proper training) of applicable software and project specific systems.
  • Basic typing skills in English (min. 40 words per minute)

Additional Information
Make the right call and take your career to a whole new level. Join the company that focuses on its people and invests in their professional development and success.
For this position, PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.
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