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Hourly Inmate Call Monitoring Jobs in New Mexico

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Continuously monitors and responds to building automation system alarms, which may indicate a broad ...

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Continuously monitors and responds to building automation system alarms, which may indicate a broad ...

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Continuously monitors and responds to building automation system alarms, which may indicate a broad ...

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Continuously monitors and responds to building automation system alarms, which may indicate a broad ...

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All JobsHourly Inmate Call Monitoring JobsHourly Inmate Call Monitoring Jobs in New Mexico

Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in New Mexico?

The most popular types of Inmate Call Monitoring jobs in New Mexico are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in New Mexico?

For Hourly Inmate Call Monitoring jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in New Mexico look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in New Mexico are:

What cities in New Mexico are hiring for Hourly Inmate Call Monitoring jobs?

Cities in New Mexico with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Operations Support Rep II

University of Rochester

House, NM • On-site

$19.04 - $26.63/hr

Part-time

Re-posted 7 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

128th of 621 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
60 Crittenden Blvd, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Part time
Scheduled Weekly Hours:
24
Department:
100108 Support Operations-Fac & Svcs
Work Shift:
UR - Day (United States of America)
Range:
UR URG 104 H
Compensation Range:
$19.04 - $26.63
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
GENERAL PURPOSE
Provides vital dispatch and communication support for the entire University and its affiliates. Responds to and manages high-volume inbound inquiries via phone, email, web, and electronic interfaces. Troubleshoots and provides resolutions to issues with critical and non-critical inquiries regarding equipment and operating systems; creates and dispatches work orders; monitors multiple, distinct building automated alarm systems; provides communication, dispatches, provides basic technical support, and creates National Incident Management System (NIMS) based documentation for all University emergencies.
Schedule: Monday/Wednesday/Friday 12pm-8:30pm
FAO: OP345224
Job Description
ESSENTIAL FUNCTIONS
  • Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community.
  • Troubleshoots response to the nature of the request, with special attention to critical situations.
  • Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations.
  • Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request.
  • Determines which service calls should be elevated to emergency status.
  • Determines if work request is billable.
  • Obtains and verifies Workday/FRS accounts to ensure accurate billing of services.
  • Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms.
  • Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area.
  • Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly.
  • Prepares emergency documentation based on the comprehensive national approach of the National Incident Management System (NIMS). Follows emergency protocols accordingly.
  • Contacts the appropriate supervisor and/or manager on-call, as well as senior leadership, notifying them of the emergency, and responding based on their directive.
  • Contacts external vendors, external utilities, and respective University stakeholders. Determines response level based on the severity of the emergency.
  • Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC Commander, assists with communication and dispatch during the heightened emergency, and closes the EOC as directed by the EOC Commander.
  • Documents step-by-step actions during all emergencies on the electronic emergency log form.
  • Dispatches and provides updates as necessary throughout the emergency.
  • Submits emergency log and summary to stakeholders within one hour once the emergency has been cleared by Public Safety or Facilities leadership, respectively.
  • Passes the annual emergency scenario practical testing.
  • Participates in the required on-call rotation.
  • Rotation duration is one consecutive week.
  • Maintains, promotes, and supports a safe and positive working environment.
  • Assists with training and shadowing of newly hired Operation Support Specialist staff and assists with preparing new staff for the end-of-training exam.
  • Manages CSC Control Center, the comprehensive management program, which houses critical facilities information, including absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, and waste/recycling.
  • Updates on-call personnel and contact information.
  • Monitors the National Oceanic and Atmospheric Administration Weather (NOAA) system per EHS requirements and monitors the Public Safety two-way radio.
  • Responds to after-hours parking customer phone inquiries, after-hours SMH Environmental Services work orders, and phone support for various departments as needed.
  • Assists with the resolution of facilities operational problems within defined schedules and service level agreements.

Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
  • High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
  • Or equivalent combination of education and experience
  • Customer Service, Control Center, and Emergency response experience required

KNOWLEDGE, SKILLS AND ABILITIES
  • Skills with typing/keyboarding required
  • Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
  • Ability to articulate professionally required
  • Proven ability to react to stressful situations in a calm and professional manner required

LICENSES AND CERTIFICATIONS
  • National Incident Management System (NIMS) certification within 1 year required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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