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Purdue Global Records Auditor
City: West Lafayette
Job Description:
Our Opportunity:
The Records Auditor will provide support to Purdue University Global. Building on Purdue University's mission to provide greater access to affordable, high-quality education, Purdue Global is a public, nonprofit institution offering a world-class education online.
Successful candidates in this role will reside in the West Lafayette, IN, area or within a commutable distance. The site is located at 2250 Northwestern Ave. West Lafayette, Indiana 47906.
Work Location: Hybrid - On-site training followed by a hybrid schedule (3 days on-site, 2 days remote)
Schedule Details: This position may require on-site attendance during the initial training period. After successful completion of training, the role will transition to a hybrid schedule with 3 days per week on-site and 2 days remote.
This is a full-time position.
Job Summary
The Records Auditor is a member of the Office of the Registrar and is primarily responsible for completing various tasks related to updating, maintaining, sending, and verifying student records. The daily responsibilities of each Records Auditor will vary depending on the team to which they have been assigned. This position is expected to conduct this work to the highest standards of confidentiality, accuracy, integrity, timeliness, and service.
What to expect in this role:
The Records Auditor performs departmental tasks, adhering to documented processes, efficiency/productivity metrics, and established service levels to ensure the balance of extraordinary service, accuracy, and efficiency. These tasks may include, but are not limited to:
• Processing grade changes in accordance with policy
• Fulfilling transcript, enrollment verification, and deferment requests
• Auditing records for enrollment and graduation requirements
• Printing and mailing diplomas and related materials
• Conducting email interactions with the goal of extraordinary customer service
• Receiving and processing incoming documents and routing them to the next steps in processes
• Processing status changes and similar updates to student records
• Archiving and digitizing files
This role will contribute to process improvement and to a collaborative, positive, and supportive work environment:
• Identifying problems, improvements, and errors and proactively and professionally raising these to the attention of appropriate management
• Actively engaging in and contributing to a culture of constant process improvement
• Contributing daily to a collaborative, positive, and supportive work environment
• Other duties as assigned, in accordance with department objectives.
Experience Required

• Associate's Degree
• Two (2) years of clerical and/or administration experience
• Equivalent combination of education and/or experience may substitute for minimum education requirements.

What we're looking for:
• Ability to learn and explain how student information systems, content management systems, and web applications work.
• Proficient in Microsoft Office and Google Workspace, with specific knowledge of Excel and Google Sheets
• High level of accuracy and meticulous attention to detail
• Ability to work independently with light supervision, balance competing demands for time, and prioritize workload to meet deadlines
• Ability to follow processes, collaborate, work effectively on a team, and maintain a positive attitude
• Ability to handle sensitive and confidential information with discretion.
• Excellent written and verbal communication skills.
• Strong customer service skills
• Strong interpersonal skills with the ability to effectively communicate with a professional demeanor with people at all levels within the organization.
Career Stream
Compensation Information:
Administrative and Operational Support 2
Pay Band S040
Job Code#20003936
Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php
Additional Information:
• This is a full-time hourly position. The target wage for this position is $20.00/hour.
• Purdue University Global will not sponsor employment authorization for this position.
• A background check will be required for employment in this position.
• We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. You may wish to review the Purdue Virtual Meeting Professional Standards.
• FLSA: Non-Exempt (Eligible For Overtime)
• Purdue Global is an EEO/AA employer. Our goal is to recruit and retain talent from a broad pool of applicants. Purdue Global celebrates a variety of perspectives, experiences, and skills to support a success-focused environment for employees and students. Employment decisions are based on qualifications, merit, and business needs. All are encouraged to apply.
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