Hourly Financial Clearance Jobs (NOW HIRING)

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Financial Advocate supporting the transplant area, you will assist patients in navigating financial responsibilities when they are uninsured or when their insurance is not accepted at Cleveland Clinic. In this position, you will counsel patients and responsible parties regarding their payment obligations and available options. Your efforts can positively impact the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.

A caregiver in this role works remotely from 8:00 a.m. - 4:30 p.m. or 7:00 a.m. -- 3:30 p.m.

Candidates must reside in NE Ohio area to be considered for this position.

A caregiver who excels in this role will:

• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.

• Contact insurance carriers or other sources and act as an advocate for the patient.

• Initiate process for collecting prepays due and perform follow-up to ensure maximum collection is achieved.

• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.

• Update and correctly document in appropriate computer systems.

• Scan letter of agreements and send clinical clearance notifications.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact

• OR Associate's Degree and two years of experience

• OR Bachelor's Degree and one year of experience

Preferred qualifications for the ideal future caregiver include:

• Associate's or Bachelor's Degree

• Finance experience, such as banking, cashiering and handling money

• Bilingual speaking

Physical Requirements:

• Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.
• Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).