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... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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$22 - $24/hr

... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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$22 - $24/hr

... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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$22 - $24/hr

... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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... engineering, electrification, automation, and digital powerhouse? Then come join the Finance ... URDP #LI-SN1 You'll Benefit From The hourly pay range for this position $22 - $24 per hour, based ...

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Infographic showing various Hourly Backend Developer Intern job openings in Idaho as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

IT Frontline Support Technician II

J-U-B Engineers, Inc.

Coeur D Alene, ID โ€ข On-site

$21 - $28.75/hr

Other

Posted yesterday

New


Job description

IT Frontline Support Technician II

Location: Coeur dโ€™Alene, Idaho


At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees feel supported, challenged, and connected to meaningful work. 


We are looking for a collaborative and solutions-oriented IT Frontline Support Technician II. If you enjoy problem-solving, thrive in a team environment, and take pride in delivering accurate, high-quality work that helps drive business success, weโ€™d love to meet you!


What Youโ€™ll Do

The Frontline Technician III (Level 3) serves as the primary technical resource for frontline support and the key strategic partner to the Level 4 Lead. In the AEC (Architecture, Engineering, and Construction) sector, where downtime impacts project timelines and billable hours, this role maximizes endpoint uptime and safeguards essential production workflows.


As the Subject Matter Expert (SME) for specialized AEC desktop environments, including Autodesk, Bentley, and ESRI suites, the Level 3 Technician resolves complex technical issues beyond the scope of Tier 1 and Tier 2. 


The Level 3 Senior Technician maintains queue health and builds technical redundancy among junior staff. This allows back-end teams, the Frontline Lead, and the IT Director to focus on enterprise infrastructure, security, and long-term technology planning.


Key Responsibilities

Endpoint Hardware & Operations

Perform advanced diagnostics and root-cause analysis on corporate workstations, laptops, and mobile devices.

Resolve advanced hardware and software issues.

Endpoint Networking

Identify and resolve client-side connectivity issues that limit access to production, development, test, or external resources.

Use command-line and packet-capture tools to determine whether performance issues originate at the local endpoint, the local area network, the local firewall, or the local router.

Windows Operating System

Deliver advanced support for Microsoft Windows, focusing on system performance and its effects on large engineering datasets.

Optimize disk, registry, network, and video settings to ensure system performance and stability.

AEC Software Support and Specialization

Serve as the SME for AEC software, delivering expert maintenance for Autodesk, Bentley, and ESRI (Geospatial) suites.

Enforce CAD team standards during software configuration to ensure optimal performance and consistency.

Knowledge Base (KB) Architect

The Level 3 Technician serves as a KB Architect, translating complex technical solutions into clear, standardized articles.

Knowledge Sharing

This role drives the Shift-Left strategy. Each Level 3 resolution must produce a Knowledge Base article that enables Level 1 and Level 2 technicians to resolve similar issues independently


Compensation details: 28-36 Hourly Wage


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