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The OpsTech Solutions (OTS) organization provides world-class IT services for Amazon’s fulfillment centers and transportation networks worldwide. Within OTS, the Supply Chain organization ensures that Amazon operations sites have the tech equipment that they need, when they need it. We are seeking for a dynamic, organized self-starter to join our Operations Team as a Process Assistant supporting our flagship Rapid Asset Deployment site, RAD1 in Antioch, Tennessee.
The Process Assistant will be part of the Engineering team and will primarily help identify, root cause and resolve operational issues.
Schedule: Overnight
Sunday - Thursday 10:30pm to 7:00am
At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.
Key job responsibilities
• Support and work in assigned department. as required
• Work with internal and external customers to quickly identify, root cause and resolve inbound receive issues
• Work through inbound receive tickets
• Complete time studies
• Complete process audits
• Assist with collecting metrics and product attributes
• Assist with testing out new technologies and software
• Track and report labor hours
• Write and verify SOP compliance
• Diagnose, route and resolve customer tickets
• Ensure successful area performance through tracking, reporting, and feedback of performance
• Participate in Operational Excellence initiatives
• Become an expert in Operations workflow
• Review and update SOP, as required
• Assist in keeping work area clean and organized
• Identify and address safety hazards within the work area
• Participate in safety initiatives
• Additional duties, as assigned
A day in the life
• Review emails
• Check for assigned work
• Review tickets, provide updates and or chase stakeholders for updates
• Review the inbound receive area to check for blockers
• Sync with Operations and address any concerns/call-outs
• Collect time studies
• Conduct process audits
• Write SOPs
• Assist with operational problems
• Collect and collate data
About the team
The Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers.
BASIC QUALIFICATIONS- High school or equivalent
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
PREFERRED QUALIFICATIONS- Experience in a dynamic environment with a high degree of customer service
- Experience setting up, taking down and re-locating PC systems
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, TN, Antioch - 21.00 - 36.00 USD hourly