Hotel Technology Analyst Jobs (NOW HIRING)

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of one of the largest hotel franchise companies in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Hotel Technology Strategy Analyst supports the deployment, governance, and optimization of hotel technology solutions across Wyndham Hotels & Resorts’ global portfolio. This role works closely with internal stakeholders, regional teams, and external technology partners to support implementation initiatives, program adoption, reporting, and operational execution.
The successful candidate will be a strong communicator with an analytical mindset, curiosity about hospitality technology, and the ability to learn quickly in a collaborative environment. Prior hospitality technology experience is preferred but not required; candidates with relevant education, transferable experience, and demonstrated potential are encouraged to apply.

This role will support:

• Implementation of Wyndham hotel technology programs, including Wi-Fi, TV, Gateway, EV Charging, Mobile Key, and PMS integrations.
• Vendor and partner coordination.
• Business requirements gathering and program readiness activities.
• Reporting, performance analytics, and adoption metrics.
• Documentation of processes, standards, and best practices.
• Coordination across business, IT, sourcing, legal, regional teams, and technology partners.

• Gather and analyze hotel technology needs and assist in documenting practical, scalable, and brand-aligned solutions.
• Support the implementation and operational rollout of approved technology programs in coordination with internal and external teams.
• Develop working knowledge of hotel systems and provide analytical, documentation, and coordination support for their deployment, integration, operation, and lifecycle management.
• Coordinate with cross-functional and regional teams to support alignment, readiness, adoption, and performance tracking.
• Support business and IT stakeholders in advancing adoption and operational effectiveness across Wyndham’s hotel technology portfolio. 
• Assist in ensuring that in-room, back-of-house, and guest-facing systems align with guest expectations, property operational needs, and Wyndham’s global technology standards.
• Assist in developing and maintaining best-practice documentation, implementation guides, and process playbooks.
• Analyze data from deployed solutions and summarize findings and potential opportunities for internal business teams.
• Manage expense and time reporting and participate in departmental and regional meetings.

• Strong written and verbal communication, presentation, and stakeholder engagement skills.
• Familiarity with hospitality systems such as PMS, POS, Wi-Fi, Casting/TV, or Key Systems is preferred but not required.
• Demonstrated ability to learn new technologies, processes, and business concepts quickly.
• Strong organizational skills and attention to detail.
• Ability to coordinate multiple initiatives and work effectively across teams.
• Interest in hospitality technology, technology strategy, or hotel operations.
• Analytical mindset with the ability to interpret information, identify trends, and communicate findings.

• Relevant internship, academic, project, hospitality, technology, or business experience may be considered.