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Hotel Task Jobs in Arkansas (NOW HIRING)

Stonebridge Companies

$18/hr

This role supports the hotel's front office operations and handles various guest inquiries ... Perform basic bookkeeping tasks, such as balancing cash accounts. * Issue room keys and provide ...

Stonebridge Companies

$18/hr

... tasks to exceed guest expectations. Essential Functions and Duties: * Maintain cleanliness in all public areas of the hotel, including restrooms, lobbies, and elevators, to meet high standards of ...

Stonebridge Companies

$18 - $21/hr

The Maintenance Attendant supports the maintenance operations of the hotel, ensuring all facilities and equipment are functioning properly. This role assists with preventative maintenance tasks ...

Stonebridge Companies

$17/hr

... tasks to exceed guest expectations. Essential Functions and Duties: * Maintain cleanliness in all public areas of the hotel, including restrooms, lobbies, and elevators, to meet high standards of ...

Stonebridge Companies

$17/hr

Ability to follow safety guidelines and hotel cleaning standards. * Strong attention to detail to ensure high cleanliness levels in all areas. * Good time management skills to complete assigned tasks ...

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Hotel Task information

What are the key skills and qualifications needed to thrive in hotel operations, and why are they important?

To thrive in hotel operations, you need strong customer service skills, attention to detail, and a foundational understanding of hospitality management, often supported by a diploma or degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Excellent communication, problem-solving abilities, and teamwork are crucial soft skills for ensuring guest satisfaction and smooth collaboration. These skills and qualifications are vital to providing exceptional guest experiences, optimizing operational efficiency, and maintaining high service standards in a competitive industry.

What is a hotel task?

Hotel tasks refer to the various duties and responsibilities performed by staff within a hotel to ensure smooth operations and guest satisfaction. These tasks can include front desk check-ins, housekeeping, room service, maintenance, guest relations, and event management. Each role in the hotel contributes to the overall guest experience, with tasks ranging from cleaning rooms to managing reservations and resolving guest issues. Effective coordination and communication among hotel staff are essential to maintain high standards of service. The specific tasks may vary depending on the hotel's size, type, and services offered.

What is the difference between Hotel Task vs Housekeeper?

AspectHotel TaskHousekeeper
Required CredentialsNone specific, on-the-job training commonHigh school diploma often preferred, training provided
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality industry
Employer & Industry UsageHotels, hospitality companiesHotels, lodging establishments
Common Search & ComparisonYesYes

Hotel Task generally refers to specific duties performed within hotel operations, often without formal certification. Housekeeper is a specific role focused on cleaning and maintaining guest rooms. While both work in the hospitality industry and share similar environments, Hotel Tasks encompass a broader range of duties, whereas Housekeeper is a defined job title with specific responsibilities.

What are some common challenges faced by hotel task coordinators, and how can they be addressed?

Hotel task coordinators often manage multiple responsibilities such as coordinating housekeeping, front desk communications, and guest requests simultaneously. Balancing urgent guest needs with routine operations can be challenging, especially during peak occupancy periods. Successful coordinators develop strong organizational skills, prioritize tasks effectively, and maintain clear communication with various departments. Consistent use of task management software and regular team meetings can help ensure nothing falls through the cracks, fostering a smooth workflow throughout the hotel.
Hotel Task jobs near you

Call Center Agent - Part Time (Swing Shift)

Oaklawn Racing Casino Resort

Hot Springs, AR • On-site

$12.25 - $16/hr

Other

Re-posted 6 days ago

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
We are currently seeking a talented individual to become a Call Center Agent. An individual could be successful if they possess the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Call Center Agent is responsible for creating and maintaining reservation records along with processing any cancellations or modifications. The Call Center Agent will also assist guests by finding the right accommodations to fit their needs, suggesting different packages or amenities that Oaklawn offers as well as providing a memorable first impression. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of: All hotel facilities/services, hours of operation, all guest room layouts, bed types, décor, appointments, and locations, room availability, restricted dates, rates and room types, packages and promotions, arrangements between hotel and travel agencies, and/or corporate reservations center, and Entertainment/special events scheduled in the hotel.
  • Consistently offer professional, friendly and engaging service
  • Ability to master INFOR Hotel Management System
  • Book and enter room reservation requests using the Property Management System
  • Enter rooming lists while ensuring accuracy, as required
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative way
  • Develop and maintain knowledge of local attractions, business locations and points of interest
  • Maintain a clean and organized work environment
  • Comply with all company privacy standards
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Ability to work nights, weekends and holidays
  • Punctual attendance required
  • Ability to work required overtime.
  • Must be able to prioritize and multi-task effectively
  • Must be able to meet exceptional service standards
  • Excellent communication skills with an emphasis on proper phone etiquette
  • Excellent listening skills
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure
  • Must be able to type 25 words per minute
  • Computer proficiency is required; Microsoft Office, Outlook, Word, Excel, prior experience with front office/booking software is strongly required
  • Other duties as assigned
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
  • Luxury segment hotel experience highly preferable
  • 2+ years hotel/resort experience
  • 2+ years guest service experience
  • 2+ years call center experience preferred
  • Hotel front desk/reservation experience preferable

CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER
It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

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