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Hotel Reservation Supervisor information

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$29K

$59.8K

$109K

How much do hotel reservation supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for hotel reservation supervisor in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Hotel Reservation Supervisor jobs?

For Hotel Reservation Supervisor jobs, the most frequently searched job titles are:

Hotel Guest Service Supervisor

De Pere, WI • On-site

Kinseth Hospitality
Traveler Accommodation • 1 - 5K employees
Learn more about Kinseth Hospitalityexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Key responsibilities

  • Greet, register, assign rooms, and set wake-up calls for hotel guests in a friendly manner.

  • Manage the hotel reservation system, including reservations, inventory, rates, and guest requests.

  • Check out guests, process payments, and communicate guest departures to housekeeping.

Kinseth Hospitality rating

5.2

Company rating: 5.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

What we offer:

  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants 


SUMMARY

Provides customer service to guests of hotel by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  • Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail, faxes and messages.
  • Manages the hotel reservation system including inventory, rates, data base, system security, reservations, advanced payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.


KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.


SUPERVISORY RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. 


While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.



What Kinseth Hospitality employees say

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About Kinseth Hospitality

Sourced by ZipRecruiter

Kinseth Hospitality, located in North Liberty, IA, US, is a leading hotel management company in the hospitality industry. The company, with its wide assortment of services, manages over 90 hotels and restaurants across 13 states, focusing on key brands like Courtyard by Marriott, Hampton Inn, and Country Inn and Suites, among others. Founded in the late 70s by Bruce and Ken Kinseth, the company has progressively built a reputation for excellent service, having established a corporate mission to provide unmatched service to guests, compelling results to owners and investors, and a rewarding work environment for its employees. With more than four decades in the industry, Kinseth Hospitality also stands out for receiving multiple awards and recognitions, including the Marriott Partnership Circle Award, proving their sustained excellence in the industry.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

North Liberty, IA, US

Year founded

1963

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