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Hotel Planner Customer Service Agent Jobs (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales ... Entering order/transactional information within all platforms (ERP system, portals, etc.) with ...

AirportParkingReservations.com Inc

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Under new management and 15 awesome-to-work-with teammates, we are ... ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the ...

NESCO Inc

Customer Service Agent

Tulsa, OK · On-site

$17 - $18.50/hr

Customer Service Agent We're hiring Customer Service Agent to join a real-time security monitoring ... F ront Desk/Admin, Hotel/Night Audit, Banking, Customer service, Loss Prevention , Corrections, or ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Augusta, Georgia, United States 40,000.00 - 85,000.00 Join Our Team at ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

Morganton, NC · On-site

$12.50 - $16.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Scottsdale, Arizona, United States 40,000.00 - 85,000.00 () Join Our Team at ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Jacksonville, Florida, United States 40,000.00 - 85,000.00 Join Our Team at ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

Branson, MO · On-site

$13.75 - $18.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

Chicago, IL · On-site

$16 - $21.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Killeen, Texas, United States 40,000.00 - 85,000.00 Join Our Team at Magical ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent South Burlington, Vermont, United States About The Job Join Our Team at ... Deliver professional customer service in-person, via phone, or email. * Assist clients in planning ...

Nexxaworks

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Customer Service Agent We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

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Hotel Planner Customer Service Agent information

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How much do hotel planner customer service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hotel planner customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Hotel Planner Customer Service Agent?

Hotel Planner Customer Service Agents are professionals who assist customers with booking hotel accommodations through Hotel Planner’s platform. They handle inquiries, help compare options, resolve booking issues, and provide support before, during, and after a reservation. These agents typically communicate with customers via phone, email, or chat, ensuring a smooth and satisfactory booking experience. Their responsibilities may also include managing group bookings and assisting with special requests or changes to reservations.

What are some common challenges faced by Hotel Planner Customer Service Agents, and how are they typically addressed?

Hotel Planner Customer Service Agents often deal with challenges such as resolving booking discrepancies, handling last-minute changes, and managing high volumes of customer inquiries during peak seasons. These situations require strong problem-solving skills, patience, and the ability to remain calm under pressure. Agents are usually supported by comprehensive training, access to reservation systems, and collaboration with hotel partners and internal teams to ensure customer satisfaction. Regular team meetings and continuous feedback also help agents stay updated on best practices and improve their service.

What are the key skills and qualifications needed to thrive as a Hotel Planner Customer Service Agent, and why are they important?

To thrive as a Hotel Planner Customer Service Agent, you need strong communication, problem-solving abilities, and a background in hospitality or customer service. Familiarity with hotel reservation systems, customer relationship management (CRM) software, and booking platforms is essential. Exceptional interpersonal skills, patience, and attention to detail help you stand out in delivering personalized support. These skills ensure efficient booking experiences, high customer satisfaction, and repeat business for the company.

What are popular job titles related to Hotel Planner Customer Service Agent jobs?

For Hotel Planner Customer Service Agent jobs, the most frequently searched job titles are:

Hotel Guest Service Agent

Aurora, CO • On-site

Commonwealth Hotels
Traveler Accommodation • 1 - 5K employees
Learn more about Commonwealth Hotelsexternal

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Assist guests with check-in and check-out processes to ensure a smooth and welcoming experience.

  • Handle room reservations, cancellations, and modifications while maintaining accurate records.

  • Respond promptly and professionally to guest inquiries, complaints, and special requests to enhance guest satisfaction.

Job description

Join Our Team at Hyatt Regency Aurora Denver Conference Center!
Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk.
Application Deadline Applications Accepted Until Position is Filled
Hourly Rate $18.50 - $18.50
About Us:
The Hyatt Regency Aurora-Denver Conference Center is a full-service hotel and conference venue located in Aurora, Colorado, near Denver. It is known for its modern accommodations, exceptional event spaces, and convenient location near the University of Colorado Anschutz Medical Campus and Denver International Airport.
The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ballroom, meeting rooms, and outdoor event areas, making it a popular destination for business conferences, weddings, and corporate gatherings. Dining options include an on-site restaurant, a bar, and catering services for events. Guests also enjoy amenities such as a heated outdoor pool, fitness center, and shuttle services.
With its proximity to downtown Denver, outdoor recreational areas, and major business hubs, the Hyatt Regency Aurora-Denver Conference Center is a preferred choice for both business and leisure travelers seeking high-quality accommodation and event facilities.
Why This Role?
Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent at the Hyatt Regency Aurora Denver Conference Center offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants must be able to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hyatt.com/hyatt-regency/en-US/denhy-hyatt-regency-aurora-denver-conference-center
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Aurora, Denver, Colorado! Apply today!

Apply