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Hotel Pbx Switchboard Operator Jobs (NOW HIRING)

Prime Healthcare

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and ...

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Hotel Pbx Switchboard Operator information

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How much do hotel pbx switchboard operator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for hotel pbx switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a Hotel PBX Switchboard Operator do?

A Hotel PBX Switchboard Operator is responsible for managing the hotel's telephone switchboard system. They answer incoming calls, direct them to the appropriate departments or guest rooms, and handle guest requests for wake-up calls or information. Additionally, they may assist with emergency calls, relay messages, and provide basic information about the hotel. Their role is vital for ensuring smooth communication within the hotel and delivering excellent guest service.

What are the key skills and qualifications needed to thrive as a Hotel PBX Switchboard Operator?

To thrive as a Hotel PBX Switchboard Operator, you need strong communication skills, attention to detail, and familiarity with multi-line phone systems, typically supported by a high school diploma or equivalent. Experience with hotel property management systems (PMS), PBX switchboards, and reservation software is often required. Exceptional customer service, professionalism, and the ability to remain calm under pressure are key soft skills for this role. These abilities ensure efficient call handling, seamless guest interactions, and contribute to a positive guest experience in a hospitality environment.

How does a Hotel PBX Switchboard Operator typically collaborate with other hotel departments to ensure smooth guest communication?

A Hotel PBX Switchboard Operator works closely with front desk staff, housekeeping, maintenance, and security teams to relay guest requests, urgent messages, and internal communications efficiently. They are often the first point of contact for incoming calls and must accurately direct calls to the appropriate departments while maintaining professionalism. Effective collaboration ensures guest needs are met promptly and that any issues are communicated without delay, contributing to a seamless guest experience. Operators regularly participate in briefings and coordinate with managers to stay updated on hotel events, VIP arrivals, and special instructions.

What is the difference between Hotel Pbx Switchboard Operator vs Hotel Front Desk Agent?

AspectHotel Pbx Switchboard OperatorHotel Front Desk Agent
Primary RoleManages internal and external phone communications, routing calls, and handling inquiries via the switchboardAssists guests with check-in/out, reservations, and guest services at the front desk
Required SkillsCommunication skills, phone etiquette, basic technical knowledge of PBX systemsCustomer service, communication, problem-solving, computer proficiency
Work EnvironmentHotel front office, switchboard areaFront desk reception area, guest service zones
Common CertificationsNone typically required, technical training may be preferredHospitality or customer service certifications

While both roles are essential in hotel operations, the Hotel Pbx Switchboard Operator focuses on managing communication systems, whereas the Hotel Front Desk Agent handles guest interactions and services. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a hotel Pbx switchboard operator in a hotel?

A hotel PBX switchboard operator is responsible for managing the hotel's internal telephone system, connecting calls, and assisting guests and staff with communication needs. They often use specialized phone systems and require good communication skills, attention to detail, and knowledge of the hotel's operations.

What is a hotel Pbx switchboard operator?

A hotel PBX switchboard operator is responsible for managing the internal telephone system, connecting guests and staff to various departments, and handling incoming and outgoing calls. They often use specialized phone systems and require good communication skills, attention to detail, and knowledge of the hotel's operations. The role may also involve assisting with guest requests and maintaining call logs.

What are popular job titles related to Hotel Pbx Switchboard Operator jobs?

For Hotel Pbx Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Hotel Pbx Switchboard Operator job openings in the United States as of September 2026, with employment types broken down into 48% Full Time, 50% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

Kansas City, MO • On-site

St. Joseph Medical Center
Health Care and Social Assistance • 1 - 5K employees
Learn more about St. Joseph Medical Centerexternal

$14.50 - $18.50/hr

Contractor

Medical, Retirement

Re-posted 8 days ago

Job description

Overview

Shifts Available:Variable 

Employment Type: Per Diem (PRN) 

Hours: Variable 

Location: St Joseph Medical Center - Kansas City, MO 

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed. 

Responsibilities
  • Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously 
  • Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel 
  • Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments 
  • Support communication during hospital emergencies or critical events by coordinating calls and information flow 
  • Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information 
Qualifications
  • High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
  • Previous PBX experience preferred.
  • Previous experience in office or receptionist.
  • Effective written, verbal communication, and interpersonal skills.
  • Ability to multi-task, prioritize needs to meet required timelines.
  • Analytical and problem-solving skills.
  • Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare: 

  • Competitive compensation  
  • Medical insurance benefit plan 
  • 401K  

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/  

LI-SB4

Employment StatusPer DiemShiftVariableEqual Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 Employment Type: CONTRACTOR

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