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Hotel Pbx Switchboard Operator Jobs (NOW HIRING)

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator Part-Time, Days * Direct incoming calls from the switchboard and patient information ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator PRN * Direct incoming calls from the switchboard and patient information lines in a ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator PRN * Direct incoming calls from the switchboard and patient information lines in a ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator Part-Time, Days * Direct incoming calls from the switchboard and patient information ...

Baptist Health

PBX Operator - PRN

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator PRN * Direct incoming calls from the switchboard and patient information lines in a ...

Baptist Health

PBX Operator - PRN

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator PRN * Direct incoming calls from the switchboard and patient information lines in a ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary PBX Operator Full-Time, Day Shift PBX (Switchboard) The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff.

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary PBX Operator Full-Time, Day Shift PBX (Switchboard) The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff.

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Hotel Pbx Switchboard Operator information

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How much do hotel pbx switchboard operator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for hotel pbx switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a Hotel PBX Switchboard Operator do?

A Hotel PBX Switchboard Operator is responsible for managing the hotel's telephone switchboard system. They answer incoming calls, direct them to the appropriate departments or guest rooms, and handle guest requests for wake-up calls or information. Additionally, they may assist with emergency calls, relay messages, and provide basic information about the hotel. Their role is vital for ensuring smooth communication within the hotel and delivering excellent guest service.

What are the key skills and qualifications needed to thrive as a Hotel PBX Switchboard Operator?

To thrive as a Hotel PBX Switchboard Operator, you need strong communication skills, attention to detail, and familiarity with multi-line phone systems, typically supported by a high school diploma or equivalent. Experience with hotel property management systems (PMS), PBX switchboards, and reservation software is often required. Exceptional customer service, professionalism, and the ability to remain calm under pressure are key soft skills for this role. These abilities ensure efficient call handling, seamless guest interactions, and contribute to a positive guest experience in a hospitality environment.

How does a Hotel PBX Switchboard Operator typically collaborate with other hotel departments to ensure smooth guest communication?

A Hotel PBX Switchboard Operator works closely with front desk staff, housekeeping, maintenance, and security teams to relay guest requests, urgent messages, and internal communications efficiently. They are often the first point of contact for incoming calls and must accurately direct calls to the appropriate departments while maintaining professionalism. Effective collaboration ensures guest needs are met promptly and that any issues are communicated without delay, contributing to a seamless guest experience. Operators regularly participate in briefings and coordinate with managers to stay updated on hotel events, VIP arrivals, and special instructions.

What is the difference between Hotel Pbx Switchboard Operator vs Hotel Front Desk Agent?

AspectHotel Pbx Switchboard OperatorHotel Front Desk Agent
Primary RoleManages internal and external phone communications, routing calls, and handling inquiries via the switchboardAssists guests with check-in/out, reservations, and guest services at the front desk
Required SkillsCommunication skills, phone etiquette, basic technical knowledge of PBX systemsCustomer service, communication, problem-solving, computer proficiency
Work EnvironmentHotel front office, switchboard areaFront desk reception area, guest service zones
Common CertificationsNone typically required, technical training may be preferredHospitality or customer service certifications

While both roles are essential in hotel operations, the Hotel Pbx Switchboard Operator focuses on managing communication systems, whereas the Hotel Front Desk Agent handles guest interactions and services. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a hotel Pbx switchboard operator in a hotel?

A hotel PBX switchboard operator is responsible for managing the hotel's internal telephone system, connecting calls, and assisting guests and staff with communication needs. They often use specialized phone systems and require good communication skills, attention to detail, and knowledge of the hotel's operations.

What is a hotel Pbx switchboard operator?

A hotel PBX switchboard operator is responsible for managing the internal telephone system, connecting guests and staff to various departments, and handling incoming and outgoing calls. They often use specialized phone systems and require good communication skills, attention to detail, and knowledge of the hotel's operations. The role may also involve assisting with guest requests and maintaining call logs.

What are popular job titles related to Hotel Pbx Switchboard Operator jobs?

For Hotel Pbx Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Hotel Pbx Switchboard Operator job openings in the United States as of September 2026, with employment types broken down into 48% Full Time, 50% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

PBX/Switchboard Operator

Osage Beach, MO • On-site

Lake Regional Health System
Health Care and Social Assistance • 1 - 5K employees
Learn more about Lake Regional Health Systemexternal

$14.25 - $18/hr

Per diem

Re-posted yesterday

Lake Regional Health System rating

4.0

Company rating: 4.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The PBX/Switchboard Operator Promotes Customer satisfaction through competent professional practices and prompt response. The operator ensures all incoming and outgoing phone calls are received and processed in an efficient and courteous manner. Ensures that directories on phone extensions administration and employee phone numbers, doctor phone numbers and beeping numbers are current and distributed to the relief switchboard location.  Ensures lists are legible and organized in proper categories. Maintaining a high level of professionalism, working well with all hospital departments, patients, families of patients and physicians.  Provides nonmedical information but maintains strict confidentiality of patient and hospital information.  At all times ensures attention is given to accurate detail.
Qualifications:

  • High School diploma or equivalent is required.
  • Previous PBX/Switchboard experience preferred. 
  • Must have excellent customer service skills and the ability to multitask.
  • Annual influenza vaccine required.

What Lake Regional Health System employees say

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Hours and flexibility

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