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Hotel Operations Manager Jobs in Westerly, RI (NOW HIRING)

Mohegan

Hotel Operations Supervisor

Uncasville, CT

Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations * Extensive knowledge of ...

Mystic Marriott Hotel & Spa

Hotel Manager

Groton, CT · On-site

Hotel Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus

Mystic Marriott Hotel & Spa

Hotel Manager

Groton, CT · On-site

$115K - $120K/yr

Hotel Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus

HHM Hotels

Hotel Manager

Groton, CT

Hotel Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus

HHM Hospitality

Hotel Manager

Groton, CT · On-site

$70 - $110/hr

Hotel Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus

River Link Hotels

Front Office Manager

Groton, CT · On-site

This role will be responsible for the day-to-day operations of the hotel with an emphasis on ... Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct ...

Hampton Inn- Groton

Front Office Manager

Groton, CT · On-site

This role will be responsible for the day-to-day operations of the hotel with an emphasis on ... Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct ...

Spark by Hilton Mystic Groton

Hotel Maintenance

Mystic, CT · On-site

$16 - $20.50/hr

In this position you will report directly to the Operations Supervisor and Hotel Manager and will have contact with all departments including Front Desk and Housekeeping. * Responsibilities include ...

Spark by Hilton Mystic Groton

Hotel Maintenance

Mystic, CT · On-site

$16 - $20.50/hr

In this position you will report directly to the Operations Supervisor and Hotel Manager and will have contact with all departments including Front Desk and Housekeeping. * Responsibilities include ...

Spark by Hilton Mystic Groton

Hotel Maintenance

Mystic, CT · On-site

$16 - $20.50/hr

In this position you will report directly to the Operations Supervisor and Hotel Manager and will have contact with all departments including Front Desk and Housekeeping. * Responsibilities include ...

Spark by Hilton Mystic Groton

Hotel Maintenance

Mystic, CT

$16 - $20.50/hr

In this position you will report directly to the Operations Supervisor and Hotel Manager and will have contact with all departments including Front Desk and Housekeeping. * Responsibilities include ...

Spark by Hilton Mystic Groton

Hotel Maintenance

Mystic, CT

$16 - $20.50/hr

In this position you will report directly to the Operations Supervisor and Hotel Manager and will have contact with all departments including Front Desk and Housekeeping. * Responsibilities include ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

This individual will oversee the daily operations of our guest services team which includes the ... Minimum 3-5 years in hotel management position * Previous AAA Four Diamond experience preferred

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All JobsHotel Operations JobsHotel Operations Manager JobsHotel Operations Manager Jobs in Westerly, RI

Hotel Operations Manager information

See Westerly, RI salary details

$30.2K

$55.4K

$93.7K

How much do hotel operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for hotel operations manager in Westerly, RI is $55,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $64,000.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
More about Hotel Operations Manager jobs

What cities near Westerly, RI are hiring for Hotel Operations Manager jobs?

Cities near Westerly, RI with the most Hotel Operations Manager job openings:

Hotel Operations Manager jobs near you

Hotel Operations Supervisor

Uncasville, CT

Mohegan
See more jobs at Moheganexternal

Full-time

Re-posted 10 days ago

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE

Job Description

Position Summary:

This position is responsible for assisting with the supervision, direction and on going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff.

Primary Duties and Responsibilities: includes but not limited to:

  • Assists in the hiring, scheduling, training, evaluating and counseling of the Front Desk, Concierge, VIP Check-in and Bell Services staff

  • Addresses all Guest concerns in a timely manner

  • Ensures back-up reports are run and documents are current

  • Runs and reviews Manual over-ride report and room revenue potential

  • Responsible for the completion of the over the credit and non-zero reports

  • Completes the preparation, arrival and departure of all corporate, convention and bus groups

  • Monitors employee and guest interactions according to the WOW Customer Service Standards by conducting surveys of customer service levels through LRS and tracking the results

  • Monitors the accurate completion of daily room blocking (i.e. deposits and accessible rooms)

  • Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack

  • Performs the daily date-roll process, including posting of room and tax, disputes, suspense, batching of telecheck machines and reporting functions

Secondary Duties and Responsibilities:

  • Assists guests in making dinner and spa reservations as well as transportation needs

  • Keeps staff aware of the Current Guest Service Scores and develops ways to increase them

  • Performs pre-shift meetings on an hourly basis to keep staff informed of changes

Minimum Education and Qualifications:

  • High School Diploma or equivalent

  • Two years of hotel front office experience in a high volume, complex casino/hotel environment or four or five star luxury hotel

Competencies: Incumbent will master the following competencies while in this position:

  • Excellent written and verbal communication skills

  • Strong organizational and multi-tasking skills and the ability to delegate tasks

  • Basic computer skills in Microsoft Word, Excel and Outlook

  • Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations

  • Extensive knowledge of the property and local areas and destinations

  • Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

  • Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

  • Knowledge of Mohegan Sun corporate and department policies and procedures

  • Must attend all appropriate Human Resources Supervisor Training classes

Physical Demands and Work Environment:

  • Office work environment

  • Must be able to stand, reach, bend or sit for extended periods of time

  • Must be able lift up to 100 lbs.

  • Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

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