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Hotel Operations Manager Jobs in Scranton, PA (NOW HIRING)

Highgate Hotels

Housekeeping

Dickson City, PA

... management and a global portfolio of more than 400 hotels spanning North America, Europe, the ... Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a ...

Mohegan

Hotel Front Office Supervisor

Wilkes Barre, PA · On-site

$17.10/hr

... hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as ... In addition to managing the daily operations of the front desk, provides front desk clerks with ...

Mohegan

Hotel Front Office Supervisor

Wilkes Barre, PA · On-site

$17.10/hr

... hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as ... In addition to managing the daily operations of the front desk, provides front desk clerks with ...

Mohegan

Hotel Front Office Supervisor

Wilkes Barre, PA · On-site

$17.10/hr

... hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as ... In addition to managing the daily operations of the front desk, provides front desk clerks with ...

FORT PONTCHARTRAIN

Laundry Attendant

Lake Harmony, PA · On-site

$12.25 - $14.75/hr

... managers and fellow employees * Understand operation of washing machines and dryers. * Load and ... Sort all hotel linen according to type, color, size, etc. * Pre-treat all stained linen before ...

Mohegan Sun

Hotel Front Office Supervisor

Wilkes Barre, PA · On-site

$17.10/hr

... hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as ... In addition to managing the daily operations of the front desk, provides front desk clerks with ...

Fairfield Inn Scranton

Housekeeping

Dickson City, PA

... management and a global portfolio of more than 400 hotels spanning North America, Europe, the ... Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a ...

Fairfield Inn Scranton

Housekeeping

Dickson City, PA · On-site

... management and a global portfolio of more than 400 hotels spanning North America, Europe, the ... Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a ...

Fairfield Inn Scranton

Housekeeper

Dickson City, PA · On-site

$13.75 - $17.75/hr

... management and a global portfolio of more than 400 hotels spanning North America, Europe, the ... Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a ...

FORT PONTCHARTRAIN

Security Officer

Lake Harmony, PA · On-site

$14.50 - $17/hr

He/she is also responsible for patrolling hotel premises to maintain security, detect and report ... operational needs. * Perform other duties as requested by management.

Mohegan

Hotel Front Desk Clerk

Wilkes Barre, PA · On-site

$12.50 - $15.25/hr

Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b ... Ability to input and access information in the property management system/computers/point of sales ...

Mohegan

Hotel Front Desk Clerk

Wilkes Barre, PA · On-site

$12.50 - $15.25/hr

Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b ... Ability to input and access information in the property management system/computers/point of sales ...

Mohegan

Hotel Front Desk Clerk

Wilkes Barre, PA · On-site

$12.50 - $15.25/hr

Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b ... Ability to input and access information in the property management system/computers/point of sales ...

Mohegan Sun

Hotel Front Desk Clerk

Wilkes Barre, PA · On-site

$12.50 - $15.25/hr

Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b ... Ability to input and access information in the property management system/computers/point of sales ...

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Hotel Operations Manager information

See Scranton, PA salary details

$29.7K

$54.5K

$92.1K

How much do hotel operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for hotel operations manager in Scranton, PA is $54,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $62,900.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
More about Hotel Operations Manager jobs

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The top searched job categories for Hotel Operations Manager jobs in Scranton, PA are:

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Cities near Scranton, PA with the most Hotel Operations Manager job openings:

Hotel Operations Manager jobs near you

Sales Director - Sales Manager - Hotel Sales Person

JAAI SANTOSHI LLC

Dupont, PA • On-site

$40K - $75K/yr (+ commission)

Full-time

Medical

Re-posted 10 days ago

Job description

Job Title: Sales Manager
Location: Best Western Plus Wilkes-Barre/Scranton Airport Hotel

Job Overview:
As a professional Sales Manager, you will be responsible for driving revenue and expanding market share through strategic sales initiatives, direct sales, relationship management, and community engagement. This position involves proactively identifying new business opportunities, strengthening existing client relationships, and collaborating with internal departments to ensure guest satisfaction and revenue goals are met or exceeded.

Key Responsibilities:

·         Develop and execute sales strategies to drive measurable, incremental revenue in rooms and ancillary services.

·         Actively solicit new business through prospecting, cold calls, site tours, networking events, and community outreach.

·         Maintain and grow relationships with existing corporate and travel agent accounts to ensure long-term partnerships and future bookings.

·         Analyze hotel business strategies and market trends to set, monitor, and update action plans and financial objectives.

·         Represent the hotel at trade shows, networking events, and industry functions.

·         Conduct sales presentations, site inspections, and client entertainment to showcase the property and close deals.

·         Coordinate all aspects of the sales process, including proposals, contracts, correspondence, and internal communication.

·         Collaborate with the Revenue Manager to ensure negotiated rates align with financial goals.

·         Work closely with the front office and operations team to ensure seamless guest experiences.

·         Participate in daily business review meetings, pre-convention meetings, and other departmental meetings.

·         Identify skill development needs within the team and recommend training and tools to improve performance.

·         Monitor and respond to all business leads within a 24-hour timeline.

·         Prepare reports, maintain files, and ensure accurate CRM data entry.

·         Actively participate in the local community to strengthen the hotel’s presence and customer base.

Qualifications:

·         Bachelor’s degree in business administration, Hospitality, Marketing, or a related field preferred; high school diploma or equivalent required.

·         3+ years of experience in hotel sales, marketing, or a related professional area.

·         Proven success in generating new business and meeting or exceeding sales goals.

·         Knowledge of hotel operations, sales strategies, and revenue management principles.

·         Excellent communication, negotiation, and interpersonal skills.

·         Proficiency in Microsoft Office Suite; experience with hotel CRM or sales platforms preferred.

·         Professional appearance with a warm, confident, and hospitable demeanor.

·         Must be a self-starter with strong organizational and time management skills.

·         Ability to work flexible hours, including evenings, weekends, or holidays when necessary.

Perks & Benefits:

·         Health Insurance & Wellness Programs

·         Paid Time Off & Holidays

·         Travel & Hotel Discounts

·         On-the-job Training & Career Development Opportunities

·         Supportive, team-oriented work environment