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Hotel Guest Experience Jobs (NOW HIRING)

Hotel Bardo Savannah

Guest Services Agent

Savannah, GA · On-site

$14 - $17.75/hr

Previous work experience in a full-service upscale or luxury hotel or resort is required * Previous Front Desk Agent, Guest Service Agent, or similar guest-facing hotel experience is preferred

Commonwealth Hotels

Guest Service Representative

Houston, TX · On-site

$13 - $15.75/hr

Key responsibilities include providing exceptional customer service, maintaining hotel operations, and ensuring a positive guest experience. The hotel is surrounded by restaurants, entertainment, and ...

The Atlas Hotel

Guest Experience Manager

Boston, MA · On-site

$19.75 - $22.25/hr

Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management ... The Guest Experience Manager is the curator of that story: orchestrating flawless service across ...

AC Hotels

Hotel Guest Service Representative

Madison, WI · On-site

$18/hr

Hotel experience is a plus, but excellent customer service skills are equally valued" Why You'll Love Working Here The Hotel Guest Service Representative position is more than a job, it's a path to a ...

The Atlas Hotel

Guest Experience Manager

Boston, MA · On-site

$70K - $75K/yr

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and ... The Guest Experience Manager is the curator of that story: orchestrating flawless service across ...

The Atlas Hotel

Guest Experience Manager

Boston, MA · On-site

$19.75 - $22.25/hr

Compensation TypeYearlyHighgate Hotels Highgate is a leading real estate investment and hospitality ... The Guest Experience Manager is the curator of that story: orchestrating flawless service across ...

AC Hotels

Hotel Guest Service Representative

Madison, WI · On-site

$18/hr

Hotel experience is a plus, but excellent customer service skills are equally valued" Why You'll Love Working Here The Hotel Guest Service Representative position is more than a job, it's a path to a ...

Commonwealth Hotels

Guest Service Agent

Gulfport, MS · On-site

$15 - $19/hr

It is a great place to thrive professionally while contributing to engaging guest experience. What's In It for You? Exclusive Discounts: Hotel, food, and beverage savings for personal travel ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA

$14.25 - $18/hr

Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. * Ensuring Security: Following safety and security protocols to safeguard ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. * Ensuring Security: Following safety and security protocols to safeguard ...

Commonwealth Hotels

Guest Service Agent

Gulfport, MS · On-site

$15 - $19/hr

It is a great place to thrive professionally while contributing to engaging guest experience. What's In It for You? Exclusive Discounts: Hotel, food, and beverage savings for personal travel ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. * Ensuring Security: Following safety and security protocols to safeguard ...

AC Hotels

Hotel Guest Service Representative

Madison, WI · On-site

$18/hr

Hotel experience is a plus, but excellent customer service skills are equally valued" Why You'll Love Working Here The Hotel Guest Service Representative position is more than a job, it's a path to a ...

AC Hotels

Hotel Guest Service Representative

Madison, WI · On-site

$18/hr

Hotel experience is a plus, but excellent customer service skills are equally valued" Why You'll Love Working Here The Hotel Guest Service Representative position is more than a job, it's a path to a ...

Hotel Bardo Savannah

Guest Experience Manager

Savannah, GA · On-site

$16.75 - $19/hr

Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and ... The Guest Experience Manager also leads planning for VIPs and notable guests, partnering across ...

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Hotel Guest Experience information

See salary details

$10

$16

$22

How much do hotel guest experience jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for hotel guest experience in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a hotel guest experience?

A Hotel Guest Experience job involves ensuring that guests have a pleasant and memorable stay at a hotel. This role typically includes greeting guests, addressing their needs, resolving issues, and going above and beyond to create a welcoming atmosphere. Employees in this position often act as the main point of contact for guests, coordinating with other hotel departments to deliver seamless service. Their goal is to enhance guest satisfaction, encourage repeat business, and maintain positive reviews for the hotel.

How does the hotel guest experience role typically collaborate with other departments to ensure a seamless stay for guests?

In a Hotel Guest Experience role, you will frequently work alongside housekeeping, front desk, maintenance, and food & beverage teams to address guest needs and resolve issues promptly. Effective communication and coordination are essential, as you may relay guest feedback, special requests, or service recovery needs to the relevant departments. This collaborative approach ensures that guests receive consistent, high-quality service throughout their stay and helps foster a positive and supportive work environment. Regular team meetings and cross-departmental training are common practices to streamline operations and maintain service standards.

What are the key skills and qualifications needed to thrive in hotel guest experience, and why are they important?

To excel in Hotel Guest Experience, you need customer service expertise, problem-solving abilities, and often a background in hospitality or tourism. Familiarity with property management systems (PMS), reservation platforms, and guest feedback tools is typically required. Strong interpersonal communication, patience, and attention to detail are crucial soft skills for exceeding guest expectations. These skills ensure a welcoming environment, prompt resolution of issues, and contribute to positive guest reviews and repeat business.

What is the difference between Hotel Guest Experience vs Hotel Front Desk Agent?

AspectHotel Guest ExperienceHotel Front Desk Agent
Primary RoleEnhancing guest satisfaction and creating memorable experiencesManaging guest check-in/out, reservations, and inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentGuest-facing, often in public areas of the hotelFront desk, reception area, administrative setting
CertificationsCustomer service training, hospitality certifications (optional)Hospitality or front desk training, sometimes certifications

While both roles focus on guest interaction, Hotel Guest Experience professionals concentrate on enhancing overall guest satisfaction and creating memorable stays, often working behind the scenes or in guest relations. Hotel Front Desk Agents handle day-to-day check-in/out processes and reservations, serving as the first point of contact. Both roles require strong customer service skills, but their daily tasks and focus areas differ significantly.

What does a hotel guest experience do at a hotel?

A hotel guest experience professional focuses on ensuring guests have a positive stay by addressing their needs, providing information, and resolving issues. They often interact with guests directly, coordinate with other hotel departments, and may use customer service skills and hotel management tools to enhance guest satisfaction.

What cities are hiring for Hotel Guest Experience jobs?

Cities with the most Hotel Guest Experience job openings:

What are the most commonly searched types of Hotel Guest Experience jobs?

The most popular types of Hotel Guest Experience jobs are:

What states have the most Hotel Guest Experience jobs?

States with the most job openings for Hotel Guest Experience jobs include:

Hotel Guest Experience jobs near you
Infographic showing various Hotel Guest Experience job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Hotel Housekeeper

Hotel Ardent, Tapestry Collection by Hilton

Dayton, OH • On-site

$15/hr

Full-time

Retirement, PTO

Re-posted 6 days ago

Job description

What's in it for you...
  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!
About this job...
Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they're away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.
What you'll be doing...
  • Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
  • Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
  • Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
  • Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
  • Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • Take on additional tasks as necessary or assigned by hotel leadership.
Requirements...
  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Reach, bend, stoop, and pivot frequently throughout the workday
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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