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Hotel General Manager Jobs in Ridgewood, NJ (NOW HIRING)

Princess Cruises

Hotel General Manager

New York, NY · On-site

Hotel General Manager Department: Guest Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Captain Description By applying to this position, your application will be submitted to ...

Princess Cruises

Hotel General Manager

New York, NY · On-site

Constantly oversees the activities, assignments, and projects of shipboard Senior Hotel Management. * Conscientiously coordinates the planning and documenting of current and future itinerary ...

Gecko Hospitality

General Manager

New York, NY

$250K - $300K/yr

General Manager -- Luxury Hotel & Private Members' Club Role: General Manager Location: New York, NY Salary: $250,000-$300,000 + performance-based bonus Employment Type: Full-time The Opportunity A ...

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Hotel General Manager information

See Ridgewood, NJ salary details

$41K

$88.3K

$168K

How much do hotel general manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for hotel general manager in Ridgewood, NJ is $88,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $99,700.00 per year, depending on experience, location, and employer.

What does a hotel general manager do?

As a hotel general manager, you ensure that the guests in the hotel are safe, comfortable, and satisfied during their stay. Hotel general managers are responsible for the management of the hotel staff, including cleaning personnel, desk agents, security, and food service employees. You will inspect the property and address any specific needs with the department heads, as well as overseeing budgeting, payroll, purchasing, and operations.

Is a hotel general manager a stressful job?

A hotel general manager role is often considered stressful due to the need to oversee daily operations, handle guest complaints, manage staff, and meet financial targets. The position requires strong leadership, problem-solving skills, and the ability to work long or irregular hours, especially during peak seasons or emergencies.

What does a hotel general manager do?

A Hotel General Manager oversees the daily operations of a hotel, ensuring that all departments—from front desk and housekeeping to food services and maintenance—run smoothly. They are responsible for managing staff, maintaining high guest satisfaction, setting budgets, and implementing policies to maximize profitability. Additionally, Hotel General Managers handle guest concerns, ensure compliance with health and safety regulations, and often play a key role in marketing and sales strategies. Their leadership is crucial for the hotel's reputation and financial success.

What are the key skills and qualifications needed to thrive as a hotel general manager, and why are they important?

To thrive as a Hotel General Manager, you need strong leadership, financial management, and hospitality operations expertise, typically supported by a degree in hospitality management or business. Familiarity with property management systems (PMS), revenue management tools, and certifications like CHA (Certified Hotel Administrator) are commonly required. Exceptional interpersonal skills, problem-solving abilities, and effective communication help build strong teams and deliver outstanding guest experiences. These skills are vital for ensuring smooth operations, maximizing profitability, and maintaining high guest satisfaction in a competitive hospitality environment.

What are some common challenges hotel general managers face when leading diverse teams?

Hotel General Managers often oversee teams with staff from varied cultural and professional backgrounds, which can create challenges in communication, conflict resolution, and maintaining consistent service standards. Navigating these differences requires strong interpersonal skills and adaptability, as well as implementing effective training and clear policies. Successful GMs foster an inclusive environment where all team members feel valued and motivated, leading to better guest experiences and smoother operations.

What is the difference between Hotel General Manager vs Hotel Operations Manager?

AspectHotel General ManagerHotel Operations Manager
CredentialsExperience in hotel management, often a degree in hospitality or related fieldExperience in hotel operations, hospitality management, or related certifications
Work EnvironmentOversees entire hotel, including staff, guest services, and financial performanceFocuses on daily operations, staff management, and service quality within specific departments
Employer & Industry UsageCommonly employed in hotels, resorts, and large hospitality establishments

The Hotel General Manager is responsible for the overall success of the hotel, including strategic planning and financial oversight. The Hotel Operations Manager concentrates on managing daily operations and ensuring service standards. While both roles require hospitality experience, the General Manager has broader responsibilities overseeing the entire property.

More about Hotel General Manager jobs
What cities near Ridgewood, NJ are hiring for Hotel General Manager jobs? Cities near Ridgewood, NJ with the most Hotel General Manager job openings:
Hotel General Manager jobs near you
Infographic showing various Hotel General Manager job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $88,305 per year, or $42.5 per hour.

Hotel General Manager

Princess Cruises

New York, NY • On-site

Temporary

Re-posted 4 days ago

Princess Cruises rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

Hotel General Manager
Department: Guest Svc
Employment Type: Fixed Term Contract
Location: Global
Reporting To: Captain
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
  • Directs the day-to-day operational efficiency of all areas within the Hotel department in collaboration with the shoreside Hotel Operations Director. Constantly oversees the activities, assignments, and projects of shipboard Senior Hotel Management.
  • Conscientiously coordinates the planning and documenting of current and future itinerary deployments, anticipating problems relating to revenue, demographics, logistics, and clearance requirements; accurately compiles and promptly submits to the Hotel Operations Director the Itinerary Planning document when required.
  • Coordinates the development of shipboard organizational plans to ensure maintenance periods run successfully. Works closely with the Technical department to minimize the effect of Hotel maintenance issues on passengers' cruise experience.
  • Regularly monitors the shipboard Hotel Key Performance Indicators. Reviews and analyzes the indexes on an ongoing basis, discusses and evaluates findings with team, and implements responsive action when appropriate.
  • Oversees the coordination of passenger embarkation, disembarkation, tender operations, and Shore Excursions to maintain Company standards.
  • Collaborates with the Chief Engineer Officer to maintain the proper appearance and functionality of all Hotel facilities and equipment at all times.
  • Collaborates with the Senior Doctor to ensure that all aspects of the Medical department's passenger services, billing, inventory control, CDC and USPH records, and office hours are in accordance with Company standards at all times.
  • Responsibly oversees the financial performance of all revenue-generating departments in line with Company targets and guidelines.
  • Consistently guides onboard senior Hotel staff and revenue managers in promptly adjusting and improving revenue-generating programs in line with Company standards and policies.
  • Carefully monitors costs, expenditures, and inventory of all Hotel areas and achieves targets within established budget.
  • Constantly maintains a capital expenditure and Hotel maintenance project list; promptly submits report to the Hotel Operations Director as requested.
  • Promptly completes performance appraisals that are fair, objective, and accurate measurements based on observed behavior.
  • Observes each crewmember's performance using his or her role description as a guide and delivers prompt and appropriate correction, improvement, or reinforcement. Coaches and develops skilled, engaged team members to become the Consummate Host.
  • Meets individually with direct reports on a regular basis to build trust, establish effective relationships, identify personal development and career goals, discuss specific operational business issues, and create open lines of communication.
  • Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers, officers, and crew.
  • Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities.
  • Ensures that the overall product quality and service standards are met or exceeded by regularly developing, implementing, and participating in weekly Hotel Operations inspections.
  • Consistently reviews Passenger Relations feedback, Passenger in Focus files, Let Us Know forms, and other sources of information to identify trends and issues; takes prompt action to ensure that the team surprises and delights passengers.
  • Enthusiastically performs duties of Managing Chairman of the Shipboard CRUISE Steering Committee; ensures that all CRUISE program meetings and components are in place and that all officers and crew participate positively and actively.

Skills, Knowledge & Expertise
  • Ten+ years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services, Rooms Division, Entertainment activities, F&B and revenue outlet operations
  • Demonstrated leadership capabilities with proven business and organizational planning, coordination and execution
  • Quality driven with a proven passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem-resolution and trend evaluation techniques.
  • Results driven with a proven ability to analyze, course correct as needed and hit established company targets through an understanding of present situation and how to adjust/adapt and implement positive changes in the delivery of the service and product
  • Knowledge of policies and practices involved in the environmental, public health and human resources functions
  • Ability to manage international staff at all levels positively and productively by motivating, developing, and managing employees as they work. Ability to coach and counsel to improve performance, administering the disciplinary process effectively
  • Full comprehension of HACCP procedures for sanitation and cleanliness
  • Personal characteristics include:
    • Leadership ability
    • Self-motivated and self-directed
    • Strong presentation and public speaking skills
    • Strong verbal, listening, and excellent written communication skills
  • Requires a collaborative work style:
    • Fosters cooperation and teamwork
    • Proven ability to work well under stress
    • Must possess the highest level of integrity, discretion and judgment and can use those skills to build trusting relationships with others effectively

Preferred
  • Innovative and creative thinker
  • Results driven
  • Proven and successful multi-discipline skills/experience at a senior level given consideration
  • Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred
  • Languages

Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
  • A competitive salary package.
  • Your own comfortable single cabin - your private space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.

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