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Hotel Front Office Receptionist Jobs in Baton Rouge, LA

AV Taxi Rides

Front Desk Receptionist

Baton Rouge, LA

$16 - $24/hr

Job Overview AV Taxi Rides is seeking a professional and organized Front Desk Receptionist to manage daily front office operations and provide excellent customer support. This role serves as the ...

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$10

$16

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How much do hotel front office receptionist jobs pay per hour?

As of May 28, 2026, the average hourly pay for hotel front office receptionist in Baton Rouge, LA is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Front Office Receptionist, and why are they important?

To thrive as a Hotel Front Office Receptionist, you need strong customer service, organizational, and multitasking abilities, typically supported by at least a high school diploma and basic computer proficiency. Familiarity with property management systems (PMS) like Opera or Fidelio and reservation software is commonly required. Excellent communication, problem-solving, and interpersonal skills help you create positive guest experiences and handle stressful situations gracefully. These skills and qualities are crucial for ensuring smooth hotel operations, guest satisfaction, and efficient front desk service.

What are some common challenges faced by Hotel Front Office Receptionists and how can they be managed?

Hotel Front Office Receptionists often encounter challenges such as managing high guest volumes during peak check-in/check-out times, handling difficult guest requests or complaints, and efficiently coordinating with housekeeping and maintenance teams. Effective communication, strong organizational skills, and staying calm under pressure are key to overcoming these obstacles. Most hotels provide training and support, and teamwork is encouraged to ensure smooth operations and excellent guest service.

What does a Hotel Front Office Receptionist do?

A Hotel Front Office Receptionist is responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local attractions. They answer phone calls, respond to guest inquiries, and coordinate with housekeeping and other departments to ensure a pleasant stay for guests. Receptionists also handle payment processing, resolve guest complaints, and maintain accurate records of room availability. Their role is crucial for creating a positive first impression and ensuring smooth operations at the hotel's front desk.

What is the difference between Hotel Front Office Receptionist vs Hotel Concierge?

AspectHotel Front Office ReceptionistHotel Concierge
Primary RoleHandles guest check-in/check-out, reservations, and front desk inquiriesProvides personalized guest services, local information, and special arrangements
CredentialsHigh school diploma or equivalent; hospitality certifications beneficialSimilar credentials; customer service experience preferred
Work EnvironmentFront desk area in hotels, busy and customer-focusedLobby or guest service areas, often more personalized interactions
Industry UsageCommonly employed at hotel front desks worldwideFound in upscale hotels and resorts offering personalized services

While both roles involve guest interaction, the Hotel Front Office Receptionist primarily manages check-ins, reservations, and administrative tasks at the front desk. The Hotel Concierge focuses on enhancing guest experiences through personalized services, local recommendations, and special arrangements. Both roles require strong customer service skills and hospitality knowledge, but their daily responsibilities differ in scope and focus.

What are popular job titles related to Hotel Front Office Receptionist jobs in Baton Rouge, LA? For Hotel Front Office Receptionist jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Hotel Front Office Receptionist jobs in Baton Rouge, LA look for? The top searched job categories for Hotel Front Office Receptionist jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Hotel Front Office Receptionist jobs? Cities near Baton Rouge, LA with the most Hotel Front Office Receptionist job openings:
Hotel Front Office Receptionist jobs near you

Hotel Front Office Manager

Q Hotels

Donaldsonville, LA

Full-time

Posted 18 days ago

Job description

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

  • Train, supervise and support office staff, including receptionists, security guards and call center agents

  • Schedule shifts

  • Ensure timely and accurate customer service

  • Handle complaints and specific customers requests

  • Troubleshoot emergencies

  • Monitor stock and order office supplies

  • Ensure proper mail distribution

  • Prepare and monitor office budget

  • Keep updated records of office expenses and costs

  • Ensure company's policies and security requirements are met

Requirements

  • Proven work experience as a Front desk manager or Reception manager

  • Hands on experience with office machines (e.g. fax machines and printers)

  • Thorough knowledge of customer service, office management and basic bookkeeping procedures

  • Proficiency in English (oral and written)

  • Solid knowledge of MS Office, particularly Excel and Word

  • Excellent communication and people skills

  • Good organizational and multitasking abilities

  • Problem-solving skills

  • High School diploma; additional certification is a plus


Guest Services

No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.


Position: Front Office Manager


Essential Functions:

All areas


Welcome guests in a friendly, prompt professional manner at all times.


  • Check guests in, issue room keys.

  • Ensure required identification is taken from the guests at check-in line with local legislative requirements.

  • Answer phones in prompt and courteous manner.

  • Answer, record and process all guest call, messages, requests, questions or concerns.

  • Check guests out, including resolving any late or disputed charges.

  • Accurately process all cash and credit card transactions using established procedures.

  • Train front desk in all aspects of the front desk.

  • Accurately bill and record payments of Accounts Receivables.

  • Take action, solve problems/complaints using appropriate service recovery guidelines.

  • Follow established safety protocols and procedures at all times.

  • Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity.

  • Creates schedules for front office staff.

  • Makes sure time clock punches are correct.

  • Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

  • Fill in for the Breakfast/Lobby attendant when needed.


Tools and Equipment:

  • Bell stand luggage carts, hand truck

  • Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine


Working Environment:

  • Interior and exterior of hotel in center of front drive.


Physical Job Requirements


  • Frequently standing up behind the front desk and front office areas.

  • Carrying or lifting up to 50 pounds

  • Handling objects, products and computer equipment.

  • standing, stooping, lifting


Climbing

  • Climbing up to but not limited to one flight of stairs.

Work Environment

  • Inside 100% of work period (approximately 8 hour shift)

  • Interior and on occasion exterior of hotel with exposure to weather conditions.

  • Continually standing for long periods of time, up an entire shift.

  • Must be able to lift up to 50lbs.

  • Must be willing to assist with Concierge & Front Desk Duties

  • Visibly must be able to use computer for extended periods of time

  • Must answer phones in a clear, understandable tone

  • Must be able to push or pull a fully loaded bell cart full of luggage

Must be able and willing to use stairs whenever necessary


Background check is required.

Apply