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Hotel Concierge Jobs in Raleigh, NC (NOW HIRING)

The Umstead Hotel and Spa

Front Office Concierge

Cary, NC · On-site

$15.75 - $20.50/hr

Front Office Concierge NC The Umstead Hotel and Spa - Cary, NC 27513 Overview Position Type Full Time Job Shift AM/Day Description The Concierge is required to lead by example by assisting with all ...

THE UMSTEAD HOTEL & SPA

Front Office Concierge

Cary, NC · On-site

$14.50 - $18.75/hr

The Concierge is required to lead by example by assisting with all guests request in order to ... Accepts flexible work schedule necessary for uninterrupted service to hotel guests; this includes ...

White Lodging Careers

Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sheraton Raleigh Hotel Summary: Who We Are White Lodging develops and operates a portfolio of award ... What You'll Do * The concierge will provide the highest quality of service to the guest ...

White Lodging Services Corporation

Concierge

Raleigh, NC

$15 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sheraton Raleigh Hotel Summary: Who We Are White Lodging develops and operates a portfolio of award ... What You'll Do * The concierge will provide the highest quality of service to the guest ...

White Lodging Services Corp

Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sheraton Raleigh Hotel Summary: Who We Are White Lodging develops and operates a portfolio of award ... What You'll Do * The concierge will provide the highest quality of service to the guest ...

White Lodging

Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sheraton Raleigh Hotel Summary: Who We Are White Lodging develops and operates a portfolio of award ... What You'll Do * The concierge will provide the highest quality of service to the guest ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Concierge

Durham, NC · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Be part of a hotel committed to exceptional guest service and professional development. Apply today ... As a Concierge Attendant, you will be responsible for providing outstanding service to our guests ...

Driftwood Hospitality Management

Concierge

Durham, NC · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Be part of a hotel committed to exceptional guest service and professional development. Apply today ... As a Concierge Attendant, you will be responsible for providing outstanding service to our guests ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC

$15 - $16/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ... Upscale Hotel * 2 years' experience in a busy luxury retail environment * Must have experience ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ... Upscale Hotel * 2 years' experience in a busy luxury retail environment * Must have experience ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ... Upscale Hotel * 2 years' experience in a busy luxury retail environment * Must have experience ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ... Upscale Hotel * 2 years' experience in a busy luxury retail environment * Must have experience ...

Kisco Senior Living

Concierge (FT)

Raleigh, NC · On-site

$18.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Concierge at The Cardinal at North Hills provides exceptional customer service that establishes ... Hotel experience a plus What's in it for me? (Great Question!) * Competitive pay * A free meal per ...

Senior Living Hiring

Concierge

Clayton, NC · On-site

$13.25 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Kingswood Reserve is seeking a dedicated Concierge to assist residents and visitors at Kingswood Reserve, ensuring a high level of service and enhancing the overall experience for everyone in our ...

Kingswood Reserve

Concierge

Clayton, NC

$13.25 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Kingswood Reserve is seeking a dedicated Concierge to assist residents and visitors at Kingswood Reserve, ensuring a high level of service and enhancing the overall experience for everyone in our ...

The Crossings of Smithfield

Concierge

Smithfield, NC

$10 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Crossings of Smithfield is seeking a dedicated Concierge to assist residents and visitors at The Crossings of Smithfield, ensuring a high level of service and enhancing the overall experience for ...

Senior Living Hiring

Concierge

Smithfield, NC · On-site

$10 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Crossings of Smithfield is seeking a dedicated Concierge to assist residents and visitors at The Crossings of Smithfield, ensuring a high level of service and enhancing the overall experience for ...

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All JobsHotel Concierge JobsHotel Concierge Jobs in Raleigh, NC

Hotel Concierge information

See Raleigh, NC salary details

$11

$17

$27

How much do hotel concierge jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for hotel concierge in Raleigh, NC is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Hotel Concierge vs Hotel Front Desk Agent?

AspectHotel ConciergeHotel Front Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality training often preferred
Work EnvironmentLuxury hotels, resorts, high-end establishmentsAll types of hotels, motels, inns
ResponsibilitiesPersonalized guest services, reservations, local recommendationsCheck-in/check-out, reservations, guest inquiries

While both roles involve guest interaction, hotel concierges focus on personalized services and local guidance, often in luxury settings. Hotel front desk agents handle check-in/out and reservations across various hotel types. The roles overlap in customer service skills and hospitality experience, but differ in scope and focus.

What qualifications do I need to be a hotel concierge?

To become a hotel concierge, candidates typically need a high school diploma or equivalent, along with strong customer service skills and knowledge of the local area. Previous experience in hospitality or customer service is often preferred, and proficiency with reservation systems or communication tools can be beneficial.

Do hotel concierges make good money?

Hotel concierges typically earn an average salary ranging from $25,000 to $50,000 annually, depending on location, experience, and the establishment's size. Many also receive tips, which can significantly increase their total income. Skills in customer service, local knowledge, and language proficiency can impact earning potential.

What are the key skills and qualifications needed to thrive as a hotel concierge, and why are they important?

To thrive as a Hotel Concierge, you need excellent customer service skills, local knowledge, and often a background in hospitality or related training. Familiarity with reservation systems, point-of-sale software, and guest management tools is highly valuable. Outstanding communication, problem-solving abilities, and discretion help concierges exceed guest expectations and manage requests smoothly. These skills ensure guests receive personalized experiences, enhancing satisfaction and loyalty to the hotel.

What does a hotel concierge do?

A hotel concierge is ultimately responsible for ensuring that hotel guests have an excellent experience during their stay. This means making sure guests have everything they need in their rooms, making arrangements for transportation, and booking entertainment or making reservations in the city's finest restaurants and venues. As a hotel concierge, you work with a variety of people from around the country and the world. During the day, you may work in the lobby to guide guests with directions, requests, and recommendations. In the evening, the job may revolve around making reservations, booking entertainment, or coordinating transportation for guests.

What is the work of a hotel concierge in a hotel?

A hotel concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and entertainment. They often have strong local knowledge and excellent communication skills to enhance guest experiences.

What are some typical challenges a hotel concierge faces, and how can they effectively address them?

Hotel Concierges often encounter challenges such as managing multiple guest requests simultaneously, handling last-minute changes, and ensuring personalized service under time constraints. To address these, concierges rely on strong organizational skills, a deep knowledge of local resources, and excellent communication abilities. Building relationships with local vendors and maintaining a calm, solutions-oriented approach helps them provide exceptional service even during busy periods. Collaborating closely with front desk staff and housekeeping is also crucial for seamless guest experiences.

What is a hotel concierge?

Hotel concierges are hospitality professionals who assist guests with a wide range of services during their stay, such as making dinner reservations, booking transportation, recommending local attractions, and handling special requests. They act as knowledgeable guides to help guests have a comfortable and enjoyable experience. Concierges often have extensive local knowledge and strong connections with local businesses, making them valuable resources for travelers.
More about Hotel Concierge jobs

What cities near Raleigh, NC are hiring for Hotel Concierge jobs?

Cities near Raleigh, NC with the most Hotel Concierge job openings:

Hotel Concierge jobs near you
Infographic showing various Hotel Concierge job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,145 per year, or $17.4 per hour.

Front Office Concierge

The Umstead Hotel and Spa

Cary, NC • On-site

$15.75 - $20.50/hr

Other

Posted 10 days ago

Job description

Front Office Concierge

NC The Umstead Hotel and Spa - Cary, NC 27513

Overview

Position Type Full Time Job Shift AM/Day

Description

The Concierge is required to lead by example by assisting with all guests request in order to create unique and memorable experiences for our guests. As an integral member of the property team, the Concierge will report directly to the Front Office Manager. The Concierge is responsible for ensuring high levels of Guest Satisfaction through:

  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests; this includes working days, nights, weekends, and holidays.
  • Coordinate and properly document all guest requests for special arrangements or services; prepares itineraries.
  • Courteously and efficiently inform guests of hotel services, features and room amenities
  • Displays excellent verbal, written, and guest relations skills; attention to detail and strong follow thru skills
  • Keeps area maps, brochures and other literature up to date and well organized
  • Respond to all guest complaints and problems ensuring all departments concerned are informed.
  • Must be able to walk, stand, sit, stoop or bend for duration of shift (at least 8 hrs.).
  • Be well versed with the Raleigh/Durham area; i.e., social, cultural, historical and physical attractions.
  • Perform all duties assigned by the Front Office Manager and Manager on Duty.
  • Maintain and control concierge equipment.
  • Demonstrate teamwork by cooperating and assisting colleagues as needed
  • Responsible for receiving, recording, and having guest faxes delivered in a timely manner
  • Be well versed in the standards of operation for AAA Five Diamond, Forbes Five Star and Leading Hotels of the World.
Qualifications
  • High School degree or equivalent required.
  • 1+ year of Customer Service experience (preferred)
  • Bachelor's Degree preferably in hospitality or hotel management preferred
  • Good working knowledge of the Raleigh/Durham/Cary and surrounding areas.
  • Experience working at luxury property or hotel preferred
  • Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
  • Communicates effectively with colleagues, guests, and supervisors.
  • Ability to work as a team as well as individually.

Apply