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Hotel Advisor Jobs in Delaware (NOW HIRING)

EOS Hospitality

Front Office Agent

Bethany Beach, DE · On-site

$16 - $19.75/hr

Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns ... Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.

EOS Hospitality

Front Office Agent

Bethany Beach, DE · On-site

$16 - $19.75/hr

Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns ... Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.

EOS Hospitality

Front Office Agent

Bethany Beach, DE · On-site

Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns ... Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.

EOS USA

Front Office Agent

Bethany Beach, DE · On-site

$16 - $19.75/hr

Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns ... Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.

All JobsHotel Advisor JobsHotel Advisor Jobs in Delaware

Hotel Advisor information

What are the key skills and qualifications needed to thrive as a hotel advisor, and why are they important?

To thrive as a Hotel Advisor, you need in-depth knowledge of hospitality management, customer service, and booking systems, often supported by experience in hotel operations or a related degree. Familiarity with property management systems (PMS), reservation software, and online travel agency platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help build rapport with clients and address their needs effectively. These competencies ensure guests receive personalized recommendations and support, driving guest satisfaction and business success.

What is the difference between Hotel Advisor vs Hotel Concierge?

AspectHotel AdvisorHotel Concierge
Primary RoleProvides hotel recommendations, travel planning, and guest supportAssists guests with personalized services, reservations, and local information
CredentialsCustomer service experience, knowledge of travel and hospitalityCustomer service skills, local area knowledge, often hospitality certifications
Work EnvironmentHotel front desk, travel agencies, online platformsHotel lobby, guest services, luxury hotels
Employer & Industry UsageTravel agencies, hotel chains, online travel platformsLuxury hotels, resorts, boutique hotels

While both Hotel Advisors and Hotel Concierges work in the hospitality industry, Hotel Advisors focus on providing travel advice and recommendations, often working behind the scenes or online. Hotel Concierges offer personalized guest services directly within hotels, assisting with reservations and local experiences. Understanding these differences helps travelers and job seekers identify the right role based on their skills and career goals.

What is a hotel advisor?

A Hotel Advisor is a professional who provides guidance, recommendations, and support to travelers or clients seeking accommodation options. They use their expertise to help clients find hotels that best suit their needs, preferences, and budget. Hotel Advisors may also assist with booking, negotiating rates, and offering insights on amenities, location, and local attractions. Their goal is to ensure travelers have a comfortable and satisfactory experience during their stay.

How does a hotel advisor typically collaborate with other departments to enhance guest satisfaction?

A Hotel Advisor works closely with front desk staff, housekeeping, and management teams to address guest needs and ensure a seamless experience. They often act as a bridge between guests and various departments, relaying feedback and coordinating services like room upgrades or special requests. Regular communication and teamwork are essential, as the Advisor may need to quickly resolve issues or suggest improvements based on guest input. This collaborative approach not only enhances guest satisfaction but also helps maintain high service standards across the hotel.
What are popular job titles related to Hotel Advisor jobs in Delaware? For Hotel Advisor jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Hotel Advisor jobs in Delaware look for? The top searched job categories for Hotel Advisor jobs in Delaware are:
What cities in Delaware are hiring for Hotel Advisor jobs? Cities in Delaware with the most Hotel Advisor job openings:
Hotel Advisor jobs near you
Infographic showing various Hotel Advisor job openings in Delaware as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 71% Physical, 3% Hybrid, and 26% Remote job distribution.

Front Office Agent

EOS Hospitality

Bethany Beach, DE • On-site

$16 - $19.75/hr

Full-time

Re-posted 18 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Job Summary
 The Front Office Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.
Responsibilities 
  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Ascertain callers' needs through open-ended questions.
  • Describe room accommodations and all amenities.
  • Obtain all designated information to book a reservation.
  • Accommodate special requests and designate such in the system following hotel SOP’s.
  • Access guest history records to best service guests; maintain accurate information in guest history files.
  • The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
  • Present folio to guest and resolve any disputed charges.
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
  • Perform additional duties, as assigned.
  • Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
  • Possess an eye for the smallest detail and maintain a keen sense of urgency.
  • Ability to think clearly, remain calm, and resolve problems using good judgment.
 
Physical Requirements
  • Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
  • Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length
Qualifications
  • Education: High school or equivalent preferred.
  • Experience: 1 to 2 years in a similar position experience preferred. 
  • Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

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