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Hospitality Training Jobs (NOW HIRING)

Berg Hospitality Group

Restaurant Server

Houston, TX · On-site

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

StepStone Hospitality

Front Desk Agent

Fort Mill, SC

$12.50 - $15.75/hr

High school diploma or equivalent; additional hospitality training is a plus * Previous experience in customer service or front desk operations preferred * Excellent communication and interpersonal ...

Dreamscape Hospitality

Guest Service Rep

Shenandoah, TX

$13 - $16/hr

High school diploma or equivalent; additional hospitality training is a plus * Proven experience in customer service or front desk operations preferred * Excellent communication and interpersonal ...

Nivea Hospitality

Hotel Night Audit

Caldwell, OH · On-site

$13 - $17.50/hr

Must be willing to complete hospitality training, and education of the hospitality industry, and any other duties given by the supervisor, or general manager. Knowledge of Choice Advantage is ...

Berg Hospitality Group

Dishwasher

Houston, TX · On-site

$11.75 - $15.25/hr

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

Nivea Hospitality

Hotel Night Audit

Caldwell, OH · On-site

$13 - $17.50/hr

Must be willing to complete hospitality training, and education of the hospitality industry, and any other duties given by the supervisor, or general manager. Knowledge of Choice Advantage is ...

Dreamscape Hospitality

Guest Service Rep

The Woodlands, TX · On-site

$12.25 - $15/hr

High school diploma or equivalent; additional hospitality training is a plus * Proven experience in customer service or front desk operations preferred * Excellent communication and interpersonal ...

Turner's Cut

Host

Houston, TX · On-site

$13.50 - $18.25/hr

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

Berg Hospitality Group

Food Runner

Fort Worth, TX · On-site

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

Berg Hospitality Group

Server

Houston, TX · On-site

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

Berg Hospitality Group

Food Runner

Arlington, TX · On-site

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

Berg Hospitality Group

Server Assistant

Arlington, TX · On-site

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

Berg Hospitality Group

Cook

Houston, TX · On-site

$12.75 - $17/hr

Hospitality Training * Free Food! * Career Growth Opportunities * Ongoing Training and Development * Health Benefits: Medical, Dental and Vision available * Paid Time Off * 401k With Company Match ...

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Hospitality Training information

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$25K

$50.4K

$96K

How much do hospitality training jobs pay per year?

As of Jun 22, 2026, the average yearly pay for hospitality training in the United States is $50,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What does a hospitality trainer do?

A hospitality trainer is responsible for teaching staff customer service skills, operational procedures, and industry standards in hotels, restaurants, or other hospitality settings. They develop training programs, conduct workshops, and assess employee performance to ensure quality service and compliance with company policies.

What are some common challenges faced by hospitality trainers when delivering training to diverse teams?

Hospitality trainers often work with teams from varied cultural and educational backgrounds, which can present challenges in communication and learning styles. Adapting training materials to be engaging and accessible for all participants is essential, as is being flexible to address varying levels of hospitality experience. Trainers must also balance the need to cover essential procedures thoroughly while keeping sessions interactive and relevant to real-world operations. Building rapport and encouraging participation are key to ensuring training is effective and well-received.

What are the key skills and qualifications needed to thrive in Hospitality Training, and why are they important?

To thrive in Hospitality Training, you need a solid background in hospitality operations, adult education, and often a relevant degree or industry certification. Familiarity with learning management systems (LMS), training software, and point-of-sale (POS) systems is typically required. Exceptional communication, patience, and presentation skills help trainers engage learners and adapt to diverse teams. These competencies are crucial for delivering effective training that enhances service quality and staff performance in hospitality environments.

What are the 5 C's of hospitality?

The 5 C's of hospitality are Character, Courtesy, Cleanliness, Consistency, and Communication. These principles help hospitality professionals deliver excellent service, maintain a positive environment, and build guest trust. Focusing on these areas is essential for success in roles such as hotel staff, restaurant workers, and other customer service positions.

What is the work of hospitality training?

Hospitality training involves teaching employees skills necessary for providing quality service in hotels, restaurants, and other hospitality settings. It includes customer service, communication, and operational procedures, often supplemented with certifications like ServSafe or hospitality management courses. The goal is to ensure staff can deliver a positive guest experience and meet industry standards.

What is hospitality training?

Hospitality training refers to the process of teaching employees in the hospitality industry—such as hotels, restaurants, and event venues—the skills and knowledge needed to provide excellent customer service and run daily operations smoothly. This training often covers areas like communication skills, food and beverage service, hygiene standards, conflict resolution, and cultural sensitivity. The goal is to ensure staff can deliver a high-quality guest experience, handle challenging situations professionally, and uphold the business's reputation. Effective hospitality training can lead to higher customer satisfaction, better teamwork, and improved employee retention.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and sometimes certifications or training specific to the hospitality sector.

What is the difference between Hospitality Training vs Front Desk Agent?

AspectHospitality TrainingFront Desk Agent
CredentialsVaries; often includes customer service, hospitality management certificationsHigh school diploma or equivalent; on-the-job training
Work EnvironmentClassroom, online courses, workshopsHotel front desk, reception area
Industry UsagePrepares individuals for various roles in hospitalityPerforms specific front desk duties in hotels

Hospitality Training provides foundational skills and certifications for a range of hospitality roles, including customer service and management. In contrast, a Front Desk Agent is a specific role within hotels that requires direct customer interaction and on-the-job training. While Hospitality Training prepares individuals for multiple positions, the Front Desk Agent role focuses on front-line guest services.

More about Hospitality Training jobs
What cities are hiring for Hospitality Training jobs? Cities with the most Hospitality Training job openings:
What are the most commonly searched types of Hospitality Training jobs? The most popular types of Hospitality Training jobs are:
What states have the most Hospitality Training jobs? States with the most job openings for Hospitality Training jobs include:
Hospitality Training jobs near you
Infographic showing various Hospitality Training job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, 61% Full Time, 23% Part Time, and 8% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $50,397 per year, or $24.2 per hour.

Director, Member Experience Operational Training

Broadview FCU

Albany, NY • On-site

$89K - $142K/yr

Full-time

Posted 18 days ago

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Summary of Role:
The Director, Member Experience Operational Training leads the design, delivery, and continuous evolution of training for Member Experience teams, ensuring frontline and leadership team members are prepared to deliver consistent, high-quality experiences. This role owns onboarding, certification, and ongoing development, building both the operational discipline and hospitality mindset required to serve members with confidence, care, and consistency.
While primarily focused within Member Experience, this leader also partners with the greater Talent Development team to advance enterprise-wide hospitality training, helping elevate service standards and reinforce a consistent experience across all touchpoints.
Essential Responsibilities:
  • Own and evolve training strategy for Member Experience teams, aligning onboarding and development to hospitality standards, operational excellence, and values-based behaviors
  • Lead end-to-end onboarding and training for frontline employees and leaders, ensuring readiness, confidence, and consistency from day one
  • Design and implement structured certification and recertification programs that reinforce both service behaviors and operational accuracy
  • Translate SOPs, service expectations, and regulatory requirements into practical, engaging training that supports both efficiency and experience quality
  • Build and lead a high-performing training team, including trainers and facilitators, ensuring consistent delivery and scalability
  • Create immersive, real-world learning experiences (simulations, practice environments, scenario-based training) that strengthen decision-making and first-contact resolution
  • Partner closely with MX operational leadership and quality team to ensure training is reinforced through coaching, accountability, and daily execution
  • Establish a closed-loop feedback model using member feedback, performance data, and frontline insights to continuously improve training and experiences
  • Define and monitor key outcomes including readiness, service quality, operational performance, and member satisfaction (MSAT/NPS), using insights to drive ongoing improvement
  • Champion a culture where a strong, consistent employee experience enables exceptional member experiences, embedding Broadview values into everyday interactions

Minimum Qualifications:
  • Bachelor's degree required; advanced degree or relevant certifications preferred
  • 8+ years of experience in operational training, hospitality, contact center, retail, financial services, or similar environments
  • 5+ years of leadership experience building and developing high-performing teams
  • Proven experience designing and scaling onboarding and leadership development programs
  • Strong understanding of operational processes, quality assurance, and compliance-driven environments
  • Demonstrated success improving performance outcomes such as readiness, service quality, and member satisfaction
  • Ability to translate strategy into practical execution and influence across a matrixed organization
  • Strong communication and facilitation skills with an engaging, people-centered approach

Compensation: $89,018-$142,429, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

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