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Hospitality Technology Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Hotel Maintenance Tech

Raleigh, NC · On-site

$15.75 - $20.25/hr

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

Concord Hospitality

Hotel Maintenance Tech

Raleigh, NC · On-site

$15.75 - $20.25/hr

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

TerraBella Fuquay Varina

Med Tech

Fuquay Varina, NC · On-site

With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities ... The Care Giver/Med Tech role includes providing hands-on care, physical and emotional support to ...

TerraBella Senior Living

Med Tech

Durham, NC · On-site

With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities ... The Care Giver/Med Tech role includes providing hands-on care, physical and emotional support to ...

TerraBella Senior Living

Med Tech

Youngsville, NC · On-site

With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities ... The Care Giver/Med Tech role includes providing hands-on care, physical and emotional support to ...

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Showing results 21-40

All JobsHospitality Technology JobsHospitality Technology Jobs in Raleigh, NC

Hospitality Technology information

See Raleigh, NC salary details

$24.8K

$56.1K

$80.7K

How much do hospitality technology jobs pay per year?

As of Aug 8, 2026, the average yearly pay for hospitality technology in Raleigh, NC is $56,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What are the typical challenges faced in a hospitality technology role and how are they addressed?

Professionals in Hospitality Technology often encounter challenges such as integrating new digital solutions with legacy hotel systems, ensuring data security, and providing uninterrupted service during peak guest periods. Successfully addressing these issues requires a proactive approach to system maintenance, collaborating closely with hotel operations teams, and staying updated on the latest industry software. Many employers offer ongoing training, cross-departmental teamwork opportunities, and access to vendor support resources to help navigate these challenges. By developing strong troubleshooting and communication skills, you’ll be well-equipped to effectively manage technology-driven needs within the hospitality sector.

What are the key skills and qualifications needed to thrive in hospitality technology?

To thrive in Hospitality Technology, you need a solid understanding of hospitality operations combined with expertise in information technology, often supported by a degree in IT, computer science, or hospitality management. Experience with property management systems (PMS), point-of-sale (POS) platforms, hotel reservation software, and relevant certifications like CompTIA or HTNG are highly valued. Strong problem-solving abilities, customer service orientation, and effective communication skills set candidates apart in this field. These skills ensure seamless technology integration, enhance guest experiences, and support smooth operations in fast-paced hospitality environments.

What is the role of technology in hospitality?

In hospitality, technology plays a key role in enhancing guest experiences, streamlining operations, and improving efficiency. Hospitality technology professionals implement systems such as property management software, online booking platforms, and automation tools to optimize service delivery and operational workflows.

What are 5 careers in the hospitality technology industry?

Five careers in the hospitality technology industry include hotel IT manager, systems administrator, software developer for hospitality applications, network engineer, and technical support specialist. These roles involve managing hotel management systems, implementing new technologies, and ensuring cybersecurity within hospitality environments.

What is a hospitality technology?

A Hospitality Technology job involves managing and implementing technology solutions to enhance operations in the hospitality industry, including hotels, restaurants, and travel services. Professionals in this field work with property management systems, point-of-sale (POS) systems, guest experience platforms, and cybersecurity measures. Their role includes maintaining software and hardware, improving efficiency, and ensuring a seamless digital experience for guests and staff. This job often requires knowledge of IT support, data analytics, and emerging technologies like AI and IoT.

What are popular job titles related to Hospitality Technology jobs in Raleigh, NC? For Hospitality Technology jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hospitality Technology jobs in Raleigh, NC look for? The top searched job categories for Hospitality Technology jobs in Raleigh, NC are:
Hospitality Technology jobs near you
Infographic showing various Hospitality Technology job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 17% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,105 per year, or $27 per hour.

Customer Success Manager I - Hospitality

Relay

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 hours ago

Job description

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
Why Join Relay?
  • A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
  • High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
  • Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
  • World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
  • The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.
Now, here's what we're building, and where you come in.
This is a hybrid role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday). This role is anticipated to have travel requirements up to 20%.
Role Overview:
At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.
This team goes beyond maintaining current states; they drive significant value from existing sites and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers leverage Relay's core value proposition and latest roadmap applications is essential for driving operational excellence.
Relay is at a transformative inflection point, and our Hospitality segment is the cornerstone of our enterprise growth strategy. As a CSM in this sector, you will manage a sophisticated book of business consisting of major hotel brands and management companies, requiring you to be an expert in hospitality operations and guest experience workflows. You will have the opportunity to define "what excellence looks like" at scale, ensuring these high-profile customers remain a vital part of our steep growth trajectory.
What you will do:
  • Account Based Selling & Multi-threading:
    • Execute a "Bottoms-Up, Tops-Down" strategy in partnership with Sales, leveraging site-level wins to accelerate logo velocity and expansion across national hospitality brands and management companies.
    • Perform deep organizational mapping to ensure total coverage, engaging both property-level General Managers and regional/corporate-level stakeholders.
  • Revenue Ownership (Retention & Expansion):
    • Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites.
  • Strategic Value Realization & Book Management:
    • Use data to interpret health trends across your book and design customer engagements accordingly.
    • You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction.
  • Cross-Functional Advocacy:
    • Serve as the "Voice of the Customer" internally by relaying property-level feedback and operational friction points to internal teams to ensure a seamless customer experience.
    • Partner with Support and Billing to ensure any escalations have timely resolution.
What You'll Have
  • Experience: 3-5 years of experience in Customer Success, Account Management, or Sales. Proven track record of retention, expansion, and lead generation from your book of business.
  • Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win-win outcomes. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer's bottom line.
  • Self-Starter & Constant Learner: You have an entrepreneurial spirit and aim to deeply understand the varied markets in your command, enabling effective account strategies that lead customers to achieve their goals with Relay.
  • Data & Technical Curiosity: Technology is ever-changing; you can iterate and build from an informed perspective, drawing on a deep understanding of customer data and the role AI plays in enabling customer workstreams.
  • Strategic Communication: Ability to frame complex risks and opportunities with customers and provide internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy.
  • Technical Aptitude: Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay's technical advantages over legacy radio incumbents.
  • Builder Mentality: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.
About Relay | Culture, Benefits & Perks
Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).
At Relay, we offer:
  • 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
  • Generous Paid Time Off
  • 401(k) Savings Plan + Company Match
  • Baby Cash Reward + Paid Parental Leave
  • Wellness Perks: If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
  • Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
  • Latest tech, standing desks, and all the tools and software you need to thrive

The future of frontline work is being built here. Come build it with us. We can't wait to hear from you.
The Relay Hybrid Work Model
At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role.
Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.
With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.
Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week.
At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.
We use AI tools to transcribe and summarize interviews for internal hiring purposes. Transcripts are accessible only to authorized hiring personnel and retained consistent with our data retention policies. Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy. For more information, please see our Candidate and Employee Privacy Notice linked here.

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