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Hospitality Operations Jobs in Washington (NOW HIRING)

US Department of the Navy

Front Desk Flex

Annapolis, MD

$18/hr

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal ...

New

CNIC Careers

Front Desk Flex

Annapolis, MD

$18/hr

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal ...

New

Chick-fil-A

Hospitality Manager

Germantown, MD · On-site

$21 - $30/hr

Oversee restaurant operations, including kitchen execution, guest service, and shift leadership * Manage and coach teams of 10 or more to achieve excellence in food quality, speed, hospitality, and ...

The Talent Shop

General Manager

Washington, DC · On-site

$120 - $190/hr

The ideal candidate brings the leadership presence, business acumen, and hospitality instincts necessary to oversee a complex operation serving thousands of guests weekly while maintaining ...

New

Jobscience

Hospitality Associate

Washington, DC · On-site

$22/hr

The Hospitality Associate meets and greets all guest and creates an atmosphere of hospitality in ... Open and closes work area at scheduled times, ensuring full preparation for operation/function • ...

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Hospitality Operations information

See Washington salary details

$11

$27

$55

How much do hospitality operations jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hospitality operations in Washington is $27.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $31.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in hospitality operations, and why are they important?

To excel in Hospitality Operations, you need strong organizational skills, attention to detail, and a background in hospitality management or related fields, often supported by relevant degrees or experience. Familiarity with property management systems (PMS), booking software, and health and safety certifications is typically required. Exceptional customer service, leadership, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure smooth daily operations, guest satisfaction, and efficient team coordination within a fast-paced hospitality environment.

What are some common challenges faced in hospitality operations, and how can professionals effectively address them?

Professionals in Hospitality Operations often encounter challenges such as managing high guest expectations, coordinating between diverse teams, and adapting to fluctuating occupancy rates. Effective communication and strong organizational skills are essential for addressing these issues, as is the ability to remain calm under pressure. Many successful operations professionals also leverage technology to streamline processes and foster collaboration across departments, ensuring smooth daily operations and a positive guest experience.

What are 5 careers in hospitality operations?

Five careers in hospitality operations include hotel manager, front desk supervisor, food and beverage manager, housekeeping supervisor, and event coordinator. These roles involve overseeing guest services, managing staff, and ensuring smooth daily operations in hospitality settings, often requiring strong communication and organizational skills.

What is the difference between Hospitality Operations vs Hotel Front Desk Agent?

AspectHospitality OperationsHotel Front Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, manages staff, coordinates departmentsHandles guest check-ins/outs, manages reservations, provides guest services
Required CredentialsHospitality management experience, certifications like CMP or CHA often preferredHigh school diploma, customer service skills, hospitality certifications optional
Work EnvironmentOffice and management settings within hotels or resortsFront desk, lobby area, guest service environment
Industry UsageUsed in managerial, supervisory, and administrative rolesFrontline customer service role in hotels

Hospitality Operations focuses on managing hotel functions and staff, while Hotel Front Desk Agents handle guest interactions and reservations. Both roles are essential in the hospitality industry but differ in scope and responsibilities.

What is hospitality operations?

Hospitality operations refer to the day-to-day activities and processes involved in managing businesses that provide services to guests, such as hotels, restaurants, resorts, and event venues. These operations cover areas like front desk management, housekeeping, food and beverage service, guest relations, and facility maintenance. Effective hospitality operations ensure a seamless and enjoyable experience for guests, while also optimizing efficiency and profitability for the business. Professionals in this field often focus on customer service, operational planning, and quality control.

What do hospitality operations do?

Hospitality operations involve managing the daily functions of hotels, resorts, or other lodging establishments, including guest services, housekeeping, food and beverage service, and facility management. Professionals in this field coordinate staff, ensure customer satisfaction, and maintain operational efficiency using tools like property management systems. Strong organizational and communication skills are essential for success in hospitality operations.
What cities in Washington are hiring for Hospitality Operations jobs? Cities in Washington with the most Hospitality Operations job openings:
Hospitality Operations jobs near you
Infographic showing various Hospitality Operations job openings in Washington as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,901 per year, or $27.4 per hour.

Hospitality Expert

Primo Partners - Ben & Jerry's

Washington, DC • On-site

$18.50 - $20.50/hr

Full-time

Re-posted 12 days ago

Job description

Hospitality Expert - Leader of Fun and Service

Are you ready to lead with passion and drive exceptional guest experiences? As a Hospitality Expert at Team Primo’s Ben & Jerry’s, you'll manage full-time shifts, embodying our commitment to fun, love, equity, and superior ice cream. This role is designed for those who aspire to advance their career paths, potentially growing into roles such as Catering Experts or Social Media & PR Managers.

Hospitality Experts are the backbone of our daily operations, both in-store and at various events. You'll lead by example, demonstrating world-class customer service and engaging directly with our team to ensure operational excellence. This position offers the chance to grow personally and professionally while making a significant impact on our community.

Join us at Team Primo’s Ben & Jerry’s, where we not only serve delicious ice cream but also create joyful community spaces. Established in 2008 by lifelong friends, our mission is to spread peace, love, and joy through our actions and interactions. If you're a dynamic leader who thrives in a vibrant, community-focused environment, we want you on our team.

Are you prepared to be a role model of fun and leadership? Apply today to become a Hospitality Expert. We're looking for individuals who are passionate about service, ready to lead, and eager to help our communities thrive.

Position Overview:

  • Highlights: Leadership and Development, Community Engagement, Operational Management

  • Job Type: Full-Time Hospitality Expert

  • Work Hours: Open availability required

  • Base Pay: Competitive Hourly or Salary + Tips

  • Benefits: One free large item after each shift, complimentary birthday cake during your birthday month

  • Location: The Wharf, Washington DC

Required Experience:

  • Demonstrated leadership in customer service or hospitality settings.

  • Strong communication skills and ability to coach and inspire a team.

  • Commitment to community involvement and upholding high standards of service.