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Hospitality Associate Jobs in Wisconsin Dells, WI

Bravo Hospitality Group

Front Desk

Wisconsin Dells, WI · On-site

$15 - $16/hr

Associate is held accountable for all duties of this job and other duties as assigned. Experience & Education: * High school diploma or equivalent * Prior hospitality experience preferred * Any ...

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Hospitality Associate information

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$9

$17

$32

How much do hospitality associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for hospitality associate in Wisconsin Dells, WI is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.17 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
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What are the most commonly searched types of Hospitality jobs in Wisconsin Dells, WI?

The most popular types of Hospitality jobs in Wisconsin Dells, WI are:

What job categories do people searching Hospitality Associate jobs in Wisconsin Dells, WI look for?

The top searched job categories for Hospitality Associate jobs in Wisconsin Dells, WI are:

What cities near Wisconsin Dells, WI are hiring for Hospitality Associate jobs?

Cities near Wisconsin Dells, WI with the most Hospitality Associate job openings:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Wisconsin Dells, WI as of August 2026, with employment types broken down into 49% Full Time, and 51% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,116 per year, or $17.4 per hour.

Front Desk (Polynesian Wis Dells)

Wisconsin Dells, WI • On-site

Bravo Hospitality Group
See more jobs at Bravo Hospitality Groupexternal

$13 - $15/hr

Full-time

Re-posted yesterday

Job description

Essential Job Functions:

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled in-house group activities, locations and times.
  • All hotel and departmental policies and procedures.
  • Complete guest check-ins and check-outs to Marriott’s and Bravo’s standards.
  • Access all functions of the computer system.
  • Ensure that current information on rates, packages and promotions is available at the Front Desk.
  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
  • Monitor the hotel front entrance and resolve any congested situations.
  • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
  • Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
  • Maintain a neat and presentable front desk area.
  • Monitor guest mail and ensure that it is processed according to procedures.
  • Monitor and ensure that express check-outs are processed through the system.
  • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
  • Assist guests with reports of lost/stolen articles, following hotel policy.
  • Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
  • Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
  • Ensure security of guest rooms.
  • Associate is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

  • High school diploma or equivalent
  • Prior hospitality experience preferred
  • Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
  • Previous experience with Windows, Office, and Opera or similar property management system.

Job Requirements:

  • Must be a United States citizen or possess a valid work permit
  • Must have excellent phone etiquette
  • Must be able to read, write and speak English
  • Must have strong computer skills
  • Must have strong working knowledge of Microsoft Office programs
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must be able to work in a fast paced environment
  • Must have excellent listening skills
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests
  • Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
  • Possess strong leadership, motivational, organizational and verbal communication skills.

Working Conditions:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking
  • Must be able to occasionally lift, carry, push & pull up to 30 lbs with assistance
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

Job Types: Full-time, Part-time

Effective February 8, 2022, Bravo Hospitality Group will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire.

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