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Hospitality Associate Jobs in Scranton, PA (NOW HIRING)

Settlers Hospitality

Front Desk Associate

Hawley, PA · On-site

$13.25 - $17/hr

We are currently looking for a talented Front Desk Associate to join our front desk team at Ledges ... The ideal candidate has a degree or some training/coursework in hospitality management and at least ...

Raymours Furniture Company, Inc.

Sales Associate

Scranton, PA · On-site

$13.75 - $18.75/hr

Whether your background is in retail, hospitality, teaching, or another customer-focused ... We are committed to a discrimination-free workplace where associates are treated with respect and ...

Raymour & Flanigan

Sales Associate

Scranton, PA · On-site

$13.75 - $18.75/hr

Whether your background is in retail, hospitality, teaching, or another customer-focused ... We are committed to a discrimination-free workplace where associates are treated with respect and ...

Hunter Regional Healthcare

Sales Associate

Scranton, PA

$13.75 - $18.75/hr

Whether your background is in retail, hospitality, teaching, or another customer-focused ... We are committed to a discrimination-free workplace where associates are treated with respect and ...

Raymour & Flanigan

Sales Associate

Wilkes Barre, PA · On-site

$13.50 - $18.25/hr

Whether your background is in retail, hospitality, teaching, or another customer-focused ... We are committed to a discrimination-free workplace where associates are treated with respect and ...

KnitWell Group

Sales Associate

Tannersville, PA · On-site

$12.50 - $17/hr

Sales Associate or customer-focused experience (preferred ... Brings a hospitality mindset when engaging with customers * Flexible availability - including ...

Restore Dispensaries

Dispensary Associate

Scranton, PA · On-site

$17/hr

Dispensary Associates are the face of Restore. You will guide patients through their purchasing ... Experience in customer service (retail, hospitality, or patient-facing roles preferred) * Cash ...

AEG

Merchandise Associate

Moosic, PA · On-site

Merchandise Associate DEPARTMENT: Merchandise REPORTS TO: Operations Manager STATUS: Seasonal ... hospitality, merchandise, venue management, and content & booking of world-class live events and ...

ASM Global

Merchandise Associate

Wilkes Barre, PA · On-site

Merchandise Associate DEPARTMENT: Merchandise REPORTS TO: Operations Manager STATUS: Seasonal ... hospitality, merchandise, venue management, and content & booking of world-class live events and ...

KnitWell Group

Associate -Lane Bryant

Moosic, PA · On-site

$15.25 - $20.25/hr

Overview : The Lane Bryant Associate is responsible for creating a hospitable store environment ... Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed ...

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Hospitality Associate information

See Scranton, PA salary details

$10

$18

$34

How much do hospitality associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for hospitality associate in Scranton, PA is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.52 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
More about Hospitality Associate jobs

What are the most commonly searched types of Hospitality jobs in Scranton, PA?

The most popular types of Hospitality jobs in Scranton, PA are:

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For Hospitality Associate jobs in Scranton, PA, the most frequently searched job titles are:

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The top searched job categories for Hospitality Associate jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Hospitality Associate jobs?

Cities near Scranton, PA with the most Hospitality Associate job openings:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,761 per year, or $18.6 per hour.

Front Desk Associate

Settlers Hospitality

Hawley, PA • On-site

$13.25 - $17/hr

Full-time

Re-posted 14 days ago

Job description

Description

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Front Desk Associate to join our front desk team at Ledges Hotel. The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys, and checks out guests. In addition to these primary duties, he or she helps maintain room inventory, answers guest inquiries, provides local dining and entertainment recommendations, and helps ensure facility security.

The ideal candidate has a degree or some training/coursework in hospitality management and at least one year of experience in a similar role (customer service, front desk, etc.), preferably in a hotel. He or she is an individual who is poised, confident, organized, prompt, articulate, and helpful with a strong customer service focus. Candidates must be computer literate, internet savvy, mathematically strong, telephone proficient, and highly organized and must be able to work a flexible schedule that includes all shifts (mornings, afternoons, evenings, nights, weekends, and holidays).


RESPONSIBILITIES:

  • Greets all customers in a warm, sincere, and helpful manner
  • Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
  • Answers inquiries regarding hotel services and related information and provides pamphlets, discount cards, etc.
  • Manages inbound phone inquiries and routes calls accordingly
  • Addresses customer concerns and issues or escalates them as needed
  • Maintains work area in a neat and organized manner
  • Attends required team meetings
  • Performs other duties as assigned



Requirements

Qualification:

  • High school diploma or GED required; some post high school education or training preferred
  • One year of experience in a front desk or customer facing role (preferably in a hotel)
  • Neat, clean, and professional appearance
  • Pleasant/friendly demeanor and an outgoing personality
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
  • Proficient computer and internet skills
  • Excellent telephone skills
  • Able to work a flexible schedule, which may include working days, evenings, weekends, and holidays




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