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Hospitality Associate Jobs in Cleveland, TN (NOW HIRING)

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

Housekeeper

Chattanooga, TN · On-site

$12.75 - $16.50/hr

Concord Hospitality has a great work culture, and our associates are our greatest assets. We invest in our associates through training and development at all levels. Our "Associate First" culture ...

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

Line Cook

Chattanooga, TN · On-site

$14.25 - $18/hr

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

... of hospitality. * Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation. * Review ongoing training ...

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Hospitality Associate information

See Cleveland, TN salary details

$8

$15

$29

How much do hospitality associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hospitality associate in Cleveland, TN is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $16.49 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
More about Hospitality Associate jobs

What are the most commonly searched types of Hospitality jobs in Cleveland, TN?

The most popular types of Hospitality jobs in Cleveland, TN are:

What job categories do people searching Hospitality Associate jobs in Cleveland, TN look for?

The top searched job categories for Hospitality Associate jobs in Cleveland, TN are:

What cities near Cleveland, TN are hiring for Hospitality Associate jobs?

Cities near Cleveland, TN with the most Hospitality Associate job openings:

Infographic showing various Hospitality Associate job openings in Cleveland, TN as of August 2026, with employment types broken down into 52% Full Time, and 48% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,761 per year, or $15.8 per hour.

Hospitality Renovation Manager

VISION HOSPITALITY GROUP, LLC

Chattanooga, TN • On-site

Full-time

Medical, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Vision Hospitality Group rating

6.0

Company rating: 6.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Hospitality Renovation Manager

THIS IS NOT A REMOTE OPPORTUNITY.

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.


Job Description:

The primary purpose of this position is to oversee and manage hotel renovation and capital improvement projects across Vision Hospitality Group’s portfolio. This role will coordinate all phases of renovation activity including planning, budgeting, vendor management, scheduling, procurement coordination, and project execution to ensure projects are completed on time, within budget, and according to brand and company standards.

The person in this position must be able to roll their sleeves up and assist our team when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.


The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Necessary Skills:

• Oversee hotel renovation and capital improvement projects from planning through completion across multiple properties.

• Coordinate with ownership groups, hotel management teams, contractors, architects, designers, engineers, and brand representatives.

• Develop and manage renovation schedules, budgets, and project timelines to ensure successful delivery.

• Conduct regular site visits to monitor project progress, quality standards, safety compliance, and adherence to scope.

• Manage vendor and contractor relationships, including contract negotiations, bid reviews, and performance evaluations.

• Collaborate closely with Procurement, Operations, and Development teams to ensure timely sourcing and installation of FF&E and operational supplies.

• Identify opportunities for cost savings and operational efficiencies while maintaining high-quality renovation standards.

• Ensure compliance with all local, state, federal, and brand requirements related to construction and renovation activity.

• Ability to manage multiple renovation projects simultaneously in various stages of completion.

• Strong organizational, communication, leadership, and problem-solving skills.

• Subject matter expertise in hotel renovations, construction coordination, budgeting, and project management.

• Clearly understands all upstream and downstream implications of their work and its impact on all business partners throughout the renovation lifecycle.

• Demonstrating strong working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) and project management software.

• Hospitality renovation, construction management, or project management experience preferred.

Physical Requirements:

• Must be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds.

• You will be working in a collaborative office setting with other workers, where various communications, work tasks, and common office activities are happening throughout the day.

• Must be able to remain focused, manage distractions, and effectively handle multiple tasks while meeting deadlines.

• Must be adaptable to working with a diverse range of cultures and backgrounds..

• Have Knowledge and the ability to operate computer and office equipment.

• Must speak in a clear, understandable voice and hear at a basic level, and understand English


Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.


Vision Hospitality Group LLC, offers the following benefits:

  • Paid Time Off
  • Optional Health, Wellness and Care benefits
  • Health Reimbursement Program
  • Flexible Spending Account
  • Stay Discounts
  • Optional Company paid Life Insurance
  • 401(k) and 401(k) matching
  • Employee Assistance Program
  • Several Voluntary and Supplemental Insurance Options
  • Select Paid Holidays and One Personal Floating Holiday
  • Loyalty Incentives and Other Unique Incentive Programs

What Vision Hospitality Group employees say

Pay

Hours and flexibility

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