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Hospitality Associate Jobs in Illinois (NOW HIRING)

Kasa

Hospitality Associate

Chicago, IL

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

Robert Half

Hospitality Associate

Chicago, IL · On-site

$20/hr

We are looking for a Hospitality Associate to support day-to-day front-of-house and meeting space operations in Chicago, Illinois. This Contract position is ideal for someone who enjoys creating a ...

Kasa

Hospitality Associate

Chicago, IL

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

Robert Half

Hospitality Associate

Chicago, IL · On-site

$17 - $20/hr

We are looking for a Hospitality Associate to support daily workplace and meeting operations in Chicago, Illinois. This Contract position is ideal for someone who enjoys creating a welcoming ...

K2services

Hospitality Associate

Chicago, IL · On-site

$21.50/hr

Position: Opensity Solutions Hospitality Associate * Site Location: Chicago, IL 60606 * Shift: Monday - Friday | Dayshift * Pay Rate : $21.50/hour | 40 hours per week Responsibilities

Kasa

Hospitality Associate, Part Time

Chicago, IL

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

Kasa

Hospitality Associate, Part Time

Chicago, IL

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

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Hospitality Associate information

See Illinois salary details

$10

$18

$34

How much do hospitality associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for hospitality associate in Illinois is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.09 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
More about Hospitality Associate jobs

What are the most commonly searched types of Hospitality jobs in Illinois?

The most popular types of Hospitality jobs in Illinois are:

What are popular job titles related to Hospitality Associate jobs in Illinois?

For Hospitality Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Hospitality Associate jobs in Illinois look for?

The top searched job categories for Hospitality Associate jobs in Illinois are:

What cities in Illinois are hiring for Hospitality Associate jobs?

Cities in Illinois with the most Hospitality Associate job openings:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Illinois as of August 2026, with employment types broken down into 52% Full Time, and 48% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,944 per year, or $18.2 per hour.

Hospitality Associate

Kasa

Chicago, IL

$20/hr

Full-time

Medical, PTO

Re-posted 3 days ago

Job description

Location: Chicago, Illinois 

Time Commitment: Approximately 32-40 hours per week

Anticipated Schedule: Flexible - including overnights, weekends, and holidays. 

The Role

Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Streeterville. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.

About the Team

Be a part of our East Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Hospitality Associate

Guest Experience

  • Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check-in, and addressing their immediate needs or special requests.
  • Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience at Streeterville.

Operational Responsibilities

  • Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high-quality standards.
  • Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
  • Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.

Communication and Collaboration

  • Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
  • Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.
Experience
  • Hospitality Expertise: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.
  • Guest Service Skills: At least 1 year of experience in guest service roles.
  • Tech-Savvy: A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.
  • Flexibility: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.
  • Transportation: Access to reliable transportation.
  • Physical Capability: Comfortable with lifting items weighing up to 50 pounds.
  • Consistent While Under Pressure: Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.
Plus if...
  • You pride yourself on your communication and organizational skills
In one year, you will succeed at Kasa by having:
  • Established yourself as a top operations performer by consecutively reaching monthly quality goals
  • Set a high bar for quality standards and guest satisfaction within your market
  • Become an invaluable resource to our team, beyond your knowledge of property operations
  • Supported critical cross-departmental Kasa projects
Save when you book on kasa.comBenefits
  • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
  • The Pay: The starting base pay for this role is between $20.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
  • Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
  • Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
 

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