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Hospital Switchboard Operator Jobs in Indiana (NOW HIRING)

HealthSouth

Receptionist

Newburgh, IN · On-site

$15 - $19.75/hr

Be the first point of contact at our hospital, creating positive impressions and ensuring a smooth ... Operating the switchboard, managing front desk reception, and providing crucial clerical support ...

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All JobsHospital Switchboard Operator JobsHospital Switchboard Operator Jobs in Indiana

Hospital Switchboard Operator information

See Indiana salary details

$8

$15

$23

How much do hospital switchboard operator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hospital switchboard operator in Indiana is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need good communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling stressful situations, but it generally requires on-the-job training and attention to detail.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

What job categories do people searching Hospital Switchboard Operator jobs in Indiana look for? The top searched job categories for Hospital Switchboard Operator jobs in Indiana are:
What cities in Indiana are hiring for Hospital Switchboard Operator jobs? Cities in Indiana with the most Hospital Switchboard Operator job openings:
Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 73% Full Time, 18% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,154 per year, or $15.9 per hour.

Patient Access Advocate-PRN (Scheduled as Needed)

Hendricks County Hospital

Danville, IN • On-site

$16.75 - $21.25/hr

Part-time

Posted 20 days ago

Job description

Job Summary :

Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks.

Job Description

Essential Responsibilities:

1.Processes pre-registration for all patient types without creating duplicate medical record numbers or duplicate patient account numbers including:

a. gathering demographic and insurance information by telephone or during pre-procedure encounter

b. entering above data into the computer

c. assembling packet for specific patient type

2.Processes all patient type registrations without creating duplicate medical record numbers or duplicate patient account numbers including:

a.scanning insurance card(s)

b.entering/verifying demographic and insurance data into computer

c. typing and assembling packets for specific patient type

d.obtaining room assignment by contacting proper nursing unit/bed control

e.obtaining appropriate signatures on forms

f.directing/transporting the patient to the appropriate department or unit

g.following through on special diagnosis patients (i.e. infectious patients)

h.offering all patients a copy of the brochure "Your Rights & Responsibilities as a Patient"

i. completing Medicare Secondary Payer Questionnaires

3. Edits/prepares registrations accurately before passing on to billing.

4. Processes transfers and discharges.

5. Completes follow-up on signatures, Medicaid eligibility and Medicare Secondary Payer Questionnaires.

PBX Operator Responsibilities, in addition to other duties, may:

  • Operates switchboard and handles announcements over public address system.
  • Handles emergency code situations, including overhead paging, in-house paging and contacting the proper authorities.
  • Responsible for forwarding mail to discharged patients.
  • Receives, records and relays messages for doctors participating in the Physicians' answering service. Contacts other physicians (not connected with the service) as needed by hospital personnel. Utilizes Lotus Notes on-call system appropriately by logging all documentation in Notes. Maintaining "special instructions" including coverage changes, clearing "special instructions" when appropriate. Maintaining on-call schedules.
  • Notifies supervisor of all changes and/or problems that should be entered into Lotus Notes on-call system, operators phone book, code guidelines, etc.
  • Relays/posts information in all appropriate places.
  • Assist in trouble shooting phone and pager equipment as necessary.

Education and Experience Required:

1.High school diploma or equivalent preferred.

2. Specific vocational preparation includes occupationally significant vocational training or preferred on-the-job computer andswitchboard experience. Medical terminology and healthcare business office experience would be helpful.

Work Shift :

4th Shift (United States of America)

Scheduled Weekly Hours :

0

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