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Hospital Quality Director Jobs in Springfield, MA

VCA Animal Hospitals

Medical Director

South Hadley, MA · On-site

$140K - $160K/yr

... quality, compassionate care. What the hospital offers: * Full digital radiography, including dental radiographs * A user-friendly EMR * A strong, experienced support team * Access to specialists and ...

VCA Animal Hospitals

Medical Director

South Hadley, MA · On-site

$140K - $160K/yr

... quality, compassionate care. What the hospital offers: * Full digital radiography, including dental radiographs * A user-friendly EMR * A strong, experienced support team * Access to specialists and ...

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All JobsHospital Quality JobsHospital Quality Director JobsHospital Quality Director Jobs in Springfield, MA

Hospital Quality Director information

See Springfield, MA salary details

$30.9K

$125.2K

$212.8K

How much do hospital quality director jobs pay per year?

As of Sep 6, 2026, the average yearly pay for hospital quality director in Springfield, MA is $125,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,700.00 and $150,500.00 per year, depending on experience, location, and employer.

What is a hospital quality director?

Hospital Quality Directors are healthcare professionals responsible for overseeing and improving the quality of care provided in a hospital. They develop and implement policies, monitor performance metrics, and ensure compliance with healthcare regulations and accreditation standards. Their role involves collaborating with medical staff, analyzing data to identify areas for improvement, and leading quality improvement initiatives to enhance patient safety and outcomes. Ultimately, they play a key role in ensuring that patients receive high-quality, safe, and effective care.

What are the key skills and qualifications needed to thrive as a hospital quality director?

To thrive as a Hospital Quality Director, you need expertise in healthcare quality improvement, regulatory compliance, and data analysis, typically supported by a bachelor’s or master’s degree in healthcare administration or a related field. Familiarity with quality management systems, accreditation standards (like Joint Commission), and certifications such as Certified Professional in Healthcare Quality (CPHQ) are commonly required. Strong leadership, communication, and problem-solving skills help drive cross-departmental initiatives and foster a culture of continuous improvement. These skills are essential for ensuring patient safety, meeting regulatory standards, and advancing overall hospital performance.

What are some common challenges a hospital quality director faces when implementing new quality improvement initiatives?

A Hospital Quality Director often encounters challenges such as resistance to change from staff, aligning diverse departments with new protocols, and ensuring consistent data collection across units. Balancing regulatory requirements with practical workflow improvements can also be complex. Success typically depends on strong communication, collaborative problem-solving, and ongoing staff education to foster buy-in and maintain high standards.

What is the difference between Hospital Quality Director vs Hospital Compliance Officer?

Hospital Quality DirectorHospital Compliance Officer
Focuses on improving patient care quality, safety standards, and accreditation compliance.Ensures hospital adherence to legal regulations, policies, and ethical standards.
Requires knowledge of quality improvement processes, data analysis, and healthcare regulations.Requires understanding of legal requirements, policies, and regulatory frameworks.
Works closely with clinical staff, administration, and accreditation bodies.Collaborates mainly with legal, regulatory, and administrative teams.

Both roles are vital for hospital operations, but the Hospital Quality Director primarily focuses on enhancing patient care quality, while the Hospital Compliance Officer ensures regulatory adherence. They often work together to maintain hospital standards and compliance.

What are the most commonly searched types of Hospital Quality jobs in Springfield, MA?

The most popular types of Hospital Quality jobs in Springfield, MA are:

What are popular job titles related to Hospital Quality Director jobs in Springfield, MA?

For Hospital Quality Director jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Hospital Quality Director jobs in Springfield, MA look for?

The top searched job categories for Hospital Quality Director jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Hospital Quality Director jobs?

Cities near Springfield, MA with the most Hospital Quality Director job openings:

Hospital Quality Director jobs near you
Infographic showing various Hospital Quality Director job openings in Springfield, MA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $125,161 per year, or $60.2 per hour.

ED Behavioral Health Zone C- Patient Care Partner- All Hours

Connecticut Children's

Hartford, CT • On-site

$17.25 - $21.25/hr

Full-time, Part-time, Per diem

Re-posted 2 days ago

Connecticut Children's Medical Center rating

7.8

Company rating: 7.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

169th of 1,065 rated hospitals

Job description


After you apply for this position, you will receive an e-mail from our vendor, HireVue, inviting you to complete a pre-screen questionnaire. This is the first step in our interview process. Your pre-screen will be shared directly with the Hiring Managers for this role immediately upon completion. Watch for this e-mail so that you can advocate for yourself, in your own, words, for a role on our Patient Care Partner Team!
OPPORTUNITIES AVAILABLE:
  • Part-Time, Full-Time and Per Diem hours available for First, Second and Third Shift
  • Part-Time and Full-Time positions require every other weekend and holiday rotations
  • Per Diem positions require 24hrs every 6 weeks

The Patient Care Partner promotes the safety, health and comfort of patients, families and staff as related to the care of behavioral health/ psychiatry patients in the hospital. The Patient Care Partner may be assigned to Emergency Department or inpatient units to meet the unique needs of this population of patients. The Patient Care Partner is a staff member who has been trained to visually monitor a patient and provide direct patient contact or care. The Patient Care Partner may be assigned to the following patients:
  • Homicide attempt
  • Positive screen with suicide assessment or suicide attempt
  • Violent behavior towards self or others
  • Elopement/ wander risk
  • Fall risk
  • Confused mental state/ cognitive impairment
  • Patients with eating disorders (anorexia, bulimia)

Responsibilities
Patient Care:
  • Receives hand off from the care team to include reason for observation, patient behaviors and any concerns/ risks. Provides hand off at the end of assignment.
  • Notifies the primary nurse of changes in patient behavior. Collaborate with patient care nursing staff regarding all aspects involved with the patient being observed. Communicate effectively with the patient nursing staff regarding observed patient behaviors and all changes.
  • Understands the observation levels and adheres to the standards for the assigned role (constant observation, 1:1, roving attendant/ every 15-minute checks) Provide direct, face-to-face, observation of patients at risk for harming themselves or others and/or for patients placed in restraint and/or seclusion.
  • Incorporate de-escalation techniques in daily practice with patients being observed as needed.
  • Records observations in the patient record at the designated documentation interval for observation level. Accurately document all information pertinent to the patient's behavior on correct forms within designated timelines according to Connecticut Children's policy
  • May travel with patient off the unit for testing or other reasons as determined by the care team.
  • Assists with supervised clothing changes and secures patient belongings.
  • Assists patients with Activities of Daily Living (ADL) (bathing, dietary, escorting patient off unit)
  • Completes patient documentation as appropriate.
  • Provides environmental, room surveys to ensure safe patient care environment.
  • Supports in meal and other activities of daily living (shower/ toileting/ diversionary activities) Checks meal trays upon removal of room to ensure all objects are removed.
  • Observes patients closely to ensure they do not obtain or retrieve objects they could use to harm themselves or others.
  • If assigned to constant observation does not leave the patient or become distracted/ engaged with other patients until relieved or communication is received that the level of observation has changed
  • Supports restraint activities as delegated by the primary Registered Nurse
  • Assists with procedural holds as directed by MD, Provider and/or RN.
  • Communicates effectively with the patient and family regarding role responsibilities.

Operations; Environment:
  • Rounds continuously to observe for any early intervention needs of escalating patients/situations.
  • Maintains a safe environment of care, free of hallway clutter and safety concerns.
  • Participates in post restraint huddle.

Customer Service:
  • Establishes effective relationships with patients, families, staff and external customers/ consultants to the team.

Quality:
  • Is accountable for departmental and hospital quality and safety initiatives and goals
  • Demonstrates the necessary age-specific and cultural competencies in all treatment and contact with patients/families as outlined in the employee's Connecticut Children's Age-specific and Cultural Competencies document
  • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
  • Values cultural diversity and other individual differences in the workforce
  • Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with Connecticut Children's standards.
  • Performs other related responsibilities as assigned.

Qualifications
Education and/or Experience Required:
  • Required: High School Diploma, GED, or a higher level of education that would require the completion of high school.

License and/or Certification Required:
  • BLS/CPR, American Heart Association, required within 2 weeks of hire and must remain current at all times.
  • Non-violent Crisis Intervention (CPI) certification to be obtained within the first 3 months of employment (training to be provided) Must remain current at all times.

Knowledge, Skills and Abilities:
Knowledge of:
  • Basic Medical terminology, mathematics and measurements.
  • Basic understanding of organizations environment of care and infection control policies and procedures.
  • Basic understanding of reasons for and techniques for managing aggressive behavior.
  • Understand and follow Connecticut Children's policies and procedures.

Skills:
  • Excellent interpersonal skills and communication required.
  • Demonstration of effective listening skills.
  • Effective oral and written communication skills required. Ability to communicate in English is required (bilingual competency, Spanish preferred).
  • Demonstrates competency in standard clinical procedures as well as unit specific patient management protocols.

Ability to:
  • Maintain quality, safety and infection control standards.
  • Learn and follow established protocols to respond in emergency situations.
  • Learn and demonstrate competency in basic data entry, documentation in the medical record.
  • Work across all levels of the organization effectively.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

What Connecticut Children's Medical Center employees say

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