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Hospital Guest Relation Representative Jobs (NOW HIRING)

Sentara

$19.38 - $28.69/hr

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Flexi ... Clerical handling of departmental, hospital and organizational reports and forms. Assists ...

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Hospital Guest Relation Representative information

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How much do hospital guest relation representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hospital guest relation representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a hospital guest relation representative?

Hospital Guest Relation Representatives are professionals who serve as liaisons between patients, visitors, and hospital staff to ensure a positive experience within the healthcare facility. Their responsibilities typically include greeting and assisting guests, providing information and directions, addressing concerns, and facilitating communication between patients and medical staff. They play a crucial role in enhancing patient satisfaction, resolving issues, and maintaining a welcoming environment. These representatives often handle non-medical needs and strive to make hospital visits as comfortable as possible.

What are some common challenges faced by hospital guest relation representatives and how can they be managed?

Hospital Guest Relation Representatives often encounter challenges such as handling distressed patients or visitors, managing high volumes of inquiries, and navigating complex hospital procedures. Success in this role involves maintaining empathy and professionalism under pressure, possessing strong communication skills, and being resourceful in resolving concerns promptly. Building a thorough understanding of hospital departments and fostering good relationships with medical staff also help Representatives provide accurate information and seamless support to guests.

What are the key skills and qualifications needed to thrive as a hospital guest relation representative, and why are they important?

To excel as a Hospital Guest Relation Representative, you need a background in customer service, strong interpersonal skills, and often a high school diploma or equivalent. Familiarity with hospital information systems, appointment scheduling software, and basic office applications is typically required. Outstanding communication, patience, and problem-solving abilities help you effectively address patient and visitor needs. These skills ensure a welcoming environment, smooth patient experiences, and positive hospital reputation.

What is the difference between Hospital Guest Relation Representative vs Hospital Customer Service Representative?

AspectHospital Guest Relation RepresentativeHospital Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospital lobby, patient areas, front deskHospital call centers, front desk, patient areas
Employer & Industry UsageHospitals, healthcare facilitiesHospitals, healthcare providers
Primary FocusPatient and visitor experience, addressing concernsResponding to inquiries, resolving service issues

Both roles involve assisting patients and visitors in hospital settings, focusing on customer satisfaction. The Hospital Guest Relation Representative typically interacts face-to-face with guests, managing their experience directly, while the Hospital Customer Service Representative often handles inquiries via phone or online. Both positions require strong communication skills and a customer-oriented approach, but the Guest Relation role emphasizes in-person engagement and visitor management.

What are popular job titles related to Hospital Guest Relation Representative jobs?

For Hospital Guest Relation Representative jobs, the most frequently searched job titles are:

Guest Relations Representative

Buffalo, NY • On-site

Kaleida Health
Health Care and Social Assistance • 5 - 10K employees
Learn more about Kaleida Healthexternal

Other

Re-posted 7 days ago

Kaleida Health rating

7.3

Company rating: 7.3 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

Job description

Guest Relations Representative

US:NY:Buffalo | Clerical | Per-Diem

Department: BGMC Guest Relations Location: Buffalo General Medical Center Location of Job: US:NY:Buffalo Work Type: Per-Diem Scheduled Work Hours: Variable Shift 9

Guest Relations Representative

The Guest Relations Representative creates ensures that the patient's and their family's experience is embraced by the demonstration of Kaleida Health's Values. They are responsible for creating a positive first impression for all patients, visitors and staff through the use of exceptional communication and customer service skills. Provides information, direction, assistance and escort as requested by those visiting the BGMC Buffalo General Medical Center, GVI Gates Vascular Institute campuses and Highpointe on Michigan.

Education And Credentials

HS diploma or GED.

Experience

One year customer service experience in a hospital/medical facility required.

Working Conditions

Essential: Weight Requirement - Heavy (up to 100 lbs)

For non-clinical positions and nursing support positions, internal and external applicants must have the core competencies and sufficient work experience to perform in the per diem position for which they are applying.

Job Details

Standard Hours Bi-Weekly: 15.00 FTE: 0.200000 Weekend/Holiday Requirement: Yes On Call Required: No With Rotation: Work Arrangement: Onsite Union Code: U07 - CWA 1168 BGH TCC Requisition ID#: 21845 Grade: C2 Pay Frequency: Bi-Weekly Salary Range: $ 18.12 - $27.02

Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!

What Kaleida Health employees say

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