Field Service Engineer – Medical Imaging (West Coast Region)
Employment Type: Full-Time | Experience: 10+ Years
Position Overview
We are seeking a highly experienced Field Service Engineer specializing in Medical Imaging Equipment (primarily MR and CT). In this role, you will provide exceptional on-site service, technical support, installations, preventative maintenance, and troubleshooting for imaging systems at healthcare facilities, primarily within a hospital network in the Greater Los Angeles area.
Key Outcomes & Goals
- Ensure imaging systems operate to OEM performance standards through proper calibration, maintenance, and repair.
- Support local hospital networks and regional clients with field service needs, including emergency service calls.
- Foster strong relationships with customers by delivering confident, courteous, and knowledgeable service.
- Continuously improve engineering capabilities and contribute to company technical excellence.
- Promote a positive, professional image of the company at every customer interaction.
Primary Responsibilities
- Perform preventative maintenance (PMs), installations, inspections, and advanced-level troubleshooting.
- Independently resolve mechanical, electronic, and network-related issues with MR and CT systems, primarily GE OEM equipment.
- Calibrate equipment to meet OEM specifications; resolve computer and hardware issues as needed.
- Provide detailed documentation and reporting of service activities, processes, and technical issues.
- Communicate effectively with both internal teams and on-site hospital staff.
- Share on-the-ground insights and customer feedback with internal stakeholders.
- Maintain and organize tools, parts, and company assets to ensure job readiness.
- Travel regularly to client sites throughout the West Coast as required.
Candidate Requirements
Education & Experience:
- Bachelor's degree in Engineering or equivalent experience (preferred).
- 10+ years of hands-on experience servicing medical imaging equipment (MR, CT).
- OEM Training: GE preferred (OEM, RSTI, or equivalent formal training required).
Technical Skills & Competencies:
- Proficiency in troubleshooting, calibrating, and repairing complex medical imaging systems.
- Strong mechanical and computer systems aptitude.
- Proven ability to manage multiple concurrent service tasks and meet deadlines.
- Understanding of safety standards and compliance in healthcare settings.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and general IT/networking skills.
Soft Skills:
- Excellent verbal and written communication.
- Strong interpersonal and customer service skills.
- Self-starter with strong initiative and ability to work independently.
- High attention to detail and commitment to quality.
- Solutions-focused mindset with the ability to lead and remain calm under pressure.