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Hospital Contact Centre Agent Jobs (NOW HIRING)

Independent Living Systems LLC

Contact Center Agent

Ione, CA · On-site

$23.25 - $31.50/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and ...

Independent Living Systems LLC

Contact Center Agent

Davis, CA · On-site

$17.50 - $23.75/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and ...

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Hospital Contact Centre Agent information

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How much do hospital contact centre agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for hospital contact centre agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Hospital Contact Centre Agent vs Medical Receptionist?

AspectHospital Contact Centre AgentMedical Receptionist
CredentialsBasic customer service skills, possibly healthcare-specific trainingMedical office administration certification or experience
Work EnvironmentCall centers, phone-based communication, hospital or healthcare settingsFront desk, in-person patient interactions, clinics or hospitals
Employer & IndustryHospitals, healthcare providers, contact centersMedical clinics, doctor's offices, hospitals
Common Search/ComparisonPatient inquiries, appointment scheduling, billing questionsPatient check-in, appointment management, administrative support

While both roles involve patient interaction within healthcare settings, the Hospital Contact Centre Agent primarily handles phone-based inquiries and communication via call centers, whereas the Medical Receptionist manages in-person patient check-ins and administrative tasks at the front desk. Understanding these differences helps job seekers find the right position based on their skills and career goals.

How can I become a hospital contact centre agent?

To become a hospital contact centre agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with healthcare terminology or call center software can be advantageous; some positions may require specific certifications or training provided by the employer.

How do I become a hospital contact centre agent?

To become a hospital contact centre agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with healthcare terminology or call center software can be advantageous; some employers may also require background checks or specific certifications. Training is often provided on the job to familiarize new agents with hospital procedures and systems.

What is the easiest hospital contact centre agent job to get into?

Entry-level hospital contact centre agent positions typically require good communication skills, basic computer literacy, and a high school diploma or equivalent. These roles often have minimal experience requirements and may provide on-the-job training, making them accessible for job seekers new to healthcare customer service.

What cities are hiring for Hospital Contact Centre Agent jobs?

Cities with the most Hospital Contact Centre Agent job openings:

What are popular job titles related to Hospital Contact Centre Agent jobs?

For Hospital Contact Centre Agent jobs, the most frequently searched job titles are:

Contact Center Agent

Mariposa, CA • On-site

Independent Living Systems LLC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systems LLCexternal

$17 - $23/hr

Other

Re-posted 12 hours ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Contact Center Agent

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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