ZipRecruiter

Log In

1

Medical Contact Center Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsMedical Contact Center Jobs

Medical Contact Center information

What cities are hiring for Medical Contact Center jobs?

Cities with the most Medical Contact Center job openings:

What states have the most Medical Contact Center jobs?

States with the most job openings for Medical Contact Center jobs include:

What are popular job titles related to Medical Contact Center jobs?

For Medical Contact Center jobs, the most frequently searched job titles are:

Infographic showing various Medical Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Medical Contact Center Agent

Chicago, IL • On-site

Chicago Lighthouse for People Who Are Blind or Visually Impaired
See more jobs at Chicago Lighthouse for People Who Are Blind or Visually Impairedexternal

$18.50/hr

Full-time

Re-posted 22 days ago

Job description

STATEMENT OF PURPOSE: The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers. 

PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO: 

  • Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;
  • Obtain and enter accurate demographic information into the clients Health System application;
  • Accurately schedule and register patients for appointments utilizing the clients Health System software;
  • Accurately communicate appointment date, time, location and the provider’s name to the patient; 
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;
  • Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;
  • Follow the appropriate escalate protocols for Triage (red flag) calls;
  • Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;
  • Maintain up-to-date knowledge of the clients’ Health System policies and procedures as they apply;
  • Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;
  • Performs other duties as assigned by Leadership.

QUALIFICATIONS:

  • High School diploma or equivalent required;
  • Customer Contact Center experience required;
  • Health Care experience a plus;
  • Bilingual in English and Spanish a plus;
  • Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task;
  • Ability to exercise good judgment to handle calls appropriately;
  • Must be able to navigate through multiple databases that are utilized though Health’s software application;
  • Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;
  • Must have excellent interpersonal and communication skills both written and orally;
  • Proven ability to work as a member of a team is required;
  • Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations;
  • Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential. 

ADDITIONAL INFORMATION

  • The position is onsite with remote work a possibility after three months and based on the ability to work independently and successfully meet the required duties and key performance indicators;
  • Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;
  • Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;
  • All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions; 
  • All full-time team members will be scheduled 38.5 hours per week.

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING: