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Hospice Triage Rn Jobs in Alabama (NOW HIRING)

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Hospice Triage Rn information

What is a hospice triage RN?

Hospice Triage RNs are registered nurses who provide telephone-based assessment, support, and triage for hospice patients and their families, often outside of regular business hours. They assess symptoms, provide guidance on medication and care, and help determine if an in-person visit is needed. Their role is crucial in ensuring patients receive timely, appropriate care while remaining comfortable at home during end-of-life care. They also serve as a resource for hospice staff, providing clinical advice and support.

How does a hospice triage RN manage high call volumes and prioritize patient needs during busy shifts?

Hospice Triage RNs often handle multiple patient calls simultaneously, especially during evenings, weekends, and holidays. To manage this, they utilize strong clinical judgment and established triage protocols to quickly assess the urgency of each situation, ensuring that critical needs are addressed first. Effective communication, documentation, and collaboration with on-call teams and field nurses are essential to provide timely care and support. Developing strategies for staying organized and remaining calm under pressure helps triage RNs deliver quality care even during high-demand periods.

What are the key skills and qualifications needed to thrive as a hospice triage RN, and why are they important?

To thrive as a Hospice Triage RN, you need strong clinical assessment abilities, hospice care knowledge, and an active RN license, often with experience in end-of-life or palliative care. Familiarity with phone triage systems, electronic health records (EHRs), and symptom management protocols is typically required. Compassion, excellent communication, and critical thinking are essential soft skills for effectively supporting patients and families remotely during critical times. These skills ensure timely, sensitive, and accurate care decisions, which are vital for patient comfort and family reassurance in hospice settings.

What is the difference between Hospice Triage Rn vs Hospice Case Manager?

AspectHospice Triage RnHospice Case Manager
CertificationsRN license, possibly CPR and hospice-specific trainingRN license, certification in case management (e.g., CCM) often preferred
Work EnvironmentEmergency or urgent care settings, patient triage over the phone or in personHome visits, care planning, patient and family support
Primary ResponsibilitiesAssess patient symptoms, determine urgency, provide immediate guidanceCoordinate ongoing care, develop care plans, monitor patient progress

Hospice Triage Rns focus on urgent assessments and immediate decision-making, often in emergency situations, while Hospice Case Managers handle comprehensive care planning and ongoing patient management. Both roles require RN licensure but differ in scope and daily tasks within hospice care.

Infographic showing various Hospice Triage Rn job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 60% Full Time, 10% Part Time, 1% Temporary, and 27% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Hospice Registered Nurse

SouthernCare New Beacon Hospice

Montgomery, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

Overview

Lead with Heart. Be the Difference. Transform End-of-Life Care.

Join our company, where every day is an opportunity to deliver personalized, meaningful hospice and palliative care to patients facing life-limiting illness. We support patients and their families with dignity, comfort, and love.

Full-time Field Hospice Registered Nurse Case Manager

Monday-Friday 8am-5pm 

Serving Montgomery, Elmore, Lowndes, Macon, Bullock, Pike & Lee Counties!

What You'll Do as a Hospice RN / RN Case Manager:

  • Be the primary point of contact for patients and families, guiding them through every step of their hospice journey.

  • Deliver and document skilled, hands-on nursing care based on each patient's individualized Plan of Care-in their home, assisted living, or wherever they call home.

  • Perform initial and ongoing assessments to monitor patient condition and adjust care as needed.

  • Collaborate with an interdisciplinary team-including physicians, LPNs, CNAs, social workers, chaplains, and others-to build and refine personalized care plans.

  • Provide emotional, physical, and spiritual support not just to the patient, but to their loved ones as well-offering education, comfort, and bereavement guidance.

  • Teach caregivers how to care for their loved one safely and confidently, offering both practical training and emotional reassurance.

  • Communicate important updates in patient condition to the care team, ensuring timely and appropriate interventions.

  • Maintain accurate, up-to-date clinical documentation and follow infection control and compliance standards.

  • Support the organization's quality improvement and scheduling initiatives to ensure care is consistent, compassionate, and efficient.

  • Help patients and families understand and navigate topics such as: Medication administration Hospice philosophy and services Symptom and pain management End-of-life processes and expectations

Essential Functions

Job Responsibilities

  • Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.
  • Deliver skilled nursing interventions and symptom management aligned with goals of care.
  • Develop and update individualized plans of care including patient visit frequency to meet individual needs and risk identification.
  • Coordinate care across interdisciplinary teams including consultation with physicians and nurse partitioners.
  • Provide patient and caregiver education regarding disease process, self-care techniques, end-of-life care, medications, nutrition and dietary needs.
  • Communicate change in condition, or signs and symptoms of decline to appropriate provider (e.g., NP, PCP, Hospice Physician).
  • Support the continuity of care by recognizing and supporting home health, palliative and hospice referrals as appropriate and recognizing and supporting transitions in levels of care.
  • Document timely clinical records on all patients including screening/assessment findings, physician orders, progress notes, and care plans.
  • Maintain effective working relationships with IDG, and involve team when patient's care plan warrants team participation to achieve desired outcome.
  • Participate in on-call and patient support activities as applicable, conducting on-call services in a clinically competent and responsive manner.

Core Competencies

  • Clinical excellence and sound judgment
  • Patient-centered communication and empathy
  • Interdisciplinary collaboration
  • Accountability and regulatory compliance
  • Adaptability and critical thinking
  • Timeliness of patient visits and documentation
  • Accuracy and completeness of clinical records
  • Patient and caregiver satisfaction
  • Compliance with regulatory and policy standards
  • Participation in team collaboration and IDG activities
About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

  •  Registered Nurse

Experience:

  • A minimum of one (1) year experience as an RN, either in acute care hospital, oncology, long-term care, hospice or home health. School internships and clinical hours may be considered as experience in individual cases.
  • Hospice or palliative care experience preferred

Licenses, Certifications and/or Registration:

  • Current license to practice nursing in the state of requested employment
  • CPR Certification
  • Current automobile insurance and valid driver's license

Specialized Knowledge and Skills:

  •  Knowledge of terminally ill patients and their families along with understanding of hospice; ability to apply knowledge of the special needs of hospice patient and families; knowledge of roles of all disciplines providing hospice services; excellent patient assessment skills; knowledge of community resources; good oral and written communication skills; documentation and program management; knowledge of general nursing practice; thorough knowledge of managed care principles, regulatory guidelines (i.e., Medicare, Medicaid, ACHC, and human resource management principles).

Working Conditions:

  • Patient's homes and/or institutional setting and automobile. Potential exposure to infections, communicable diseases, odors, blood, excreta and hazardous materials.

Personal Traits, Qualities and Aptitudes:

  • Sensitivity to the impact of life and death issues faced by individuals with terminal illness; tact in dealing with these patients and their families; ability to support others at a time of crisis. Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all members of the hospice team.

Equipment/Tools/Work-Aids:

  •  Must be able to effectively operate nursing assessment tools, computers, facsimile equipment, copier and cell phone/beeper. Must have and maintain transportation to be used for work.
We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

  • Competitive Pay
  • 401(k) with Company Match
  • Career Advancement Opportunities
  • National & Local Recognition Programs
  • Teammate Assistance Fund

 

Additional Full-Time Benefits:

  • Medical, Dental, Vision Insurance
  • Mileage Reimbursement or Fleet Vehicle Program
  • Generous Paid Time Off + 7 Paid Holidays
  • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
  • Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
  • Free Continuing Education Units (CEUs)
  • Company-paid Life & Long-Term Disability Insurance
  • Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply now to become part of our Hospice Nursing team and help make every moment count for our patients and their loved ones.

Legalese
  • This is a safety-sensitive position
  • Employee must meet minimum requirements to be eligible for benefits
  • Where applicable, employee must meet state specific requirements
  • We are proud to be an EEO employer
  • We maintain a drug-free workplace
LocationSouthernCare New Beacon HospiceOur Company

At SouthernCare New Beacon Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

  • Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
  • Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
  • Home health care: Heartland Home Health
  • Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.

Employment Type: FULL_TIME