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Hospice Triage Rn Jobs in Alabama (NOW HIRING)

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Hospice Triage Rn information

What is a hospice triage RN?

Hospice Triage RNs are registered nurses who provide telephone-based assessment, support, and triage for hospice patients and their families, often outside of regular business hours. They assess symptoms, provide guidance on medication and care, and help determine if an in-person visit is needed. Their role is crucial in ensuring patients receive timely, appropriate care while remaining comfortable at home during end-of-life care. They also serve as a resource for hospice staff, providing clinical advice and support.

What are the key skills and qualifications needed to thrive as a hospice triage RN, and why are they important?

To thrive as a Hospice Triage RN, you need strong clinical assessment abilities, hospice care knowledge, and an active RN license, often with experience in end-of-life or palliative care. Familiarity with phone triage systems, electronic health records (EHRs), and symptom management protocols is typically required. Compassion, excellent communication, and critical thinking are essential soft skills for effectively supporting patients and families remotely during critical times. These skills ensure timely, sensitive, and accurate care decisions, which are vital for patient comfort and family reassurance in hospice settings.

How does a hospice triage RN manage high call volumes and prioritize patient needs during busy shifts?

Hospice Triage RNs often handle multiple patient calls simultaneously, especially during evenings, weekends, and holidays. To manage this, they utilize strong clinical judgment and established triage protocols to quickly assess the urgency of each situation, ensuring that critical needs are addressed first. Effective communication, documentation, and collaboration with on-call teams and field nurses are essential to provide timely care and support. Developing strategies for staying organized and remaining calm under pressure helps triage RNs deliver quality care even during high-demand periods.

What is the difference between Hospice Triage Rn vs Hospice Case Manager?

AspectHospice Triage RnHospice Case Manager
CertificationsRN license, possibly CPR and hospice-specific trainingRN license, certification in case management (e.g., CCM) often preferred
Work EnvironmentEmergency or urgent care settings, patient triage over the phone or in personHome visits, care planning, patient and family support
Primary ResponsibilitiesAssess patient symptoms, determine urgency, provide immediate guidanceCoordinate ongoing care, develop care plans, monitor patient progress

Hospice Triage Rns focus on urgent assessments and immediate decision-making, often in emergency situations, while Hospice Case Managers handle comprehensive care planning and ongoing patient management. Both roles require RN licensure but differ in scope and daily tasks within hospice care.

Hospice Triage Rn jobs near you
Infographic showing various Hospice Triage Rn job openings in Alabama as of August 2026, with employment types broken down into 3% As Needed, 53% Full Time, 15% Part Time, and 29% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Centralized Triage Registered Nurse (RN) - Remote

Affinity Hospice

Birmingham, AL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Description:

About Us:

Affinity Hospiceisone of the fastest growing, privately held hospice organizations in the country. We are passionate aboutgivingexceptional care to our hospice patients andtheir families.We believe the care we provide trulymattersand we would love to have you join our nationally recognized team!

What We Offer:

  • Paid Time Off (PTO), Sick Time, and Holiday Pay

  • Gas Card Program and Car Maintenance Stipend

  • BenefitPackage (Medical, Dental, Vision and more) for full-time employees

  • 401K

  • Employee Assistance Program

  • Tuition Reimbursement foreligibleemployees

  • Internal Company Advancement

  • Free end of life training

Position Summary:

The Centralized Triage Registered Nurse provides compassionate, comprehensive telephone-based nursing care to hospice patients and their families, with a focus on comfort, symptom management, and emotional support. Working remotely, the Centralized Triage Registered Nurse serves as the primary point of contact during after hours, weekend, and holiday coverage across Affinity Hospice service areas in Georgia, Alabama, Arkansas, South Carolina, and Virginia. The Centralized Triage Registered Nurse responds to patient and caregiver needs by phone, assesses patient conditions, provides clinical guidance, resolves nonclinical requests, completes workflow, and dispatches the hospice field team when an in-person visit is needed. The Centralized Triage Registered Nurse works closely with the interdisciplinary hospice team to ensure seamless continuity of care while following each patient's plan of care.

Hours / Schedule:

Full Time, After-hours Triage

Minimum Qualifications:

  • Associate's degree in nursing, Bachelors preferred.

  • Minimum of two (2) years of hospice or palliative care experience preferred.

  • Experience in telephone triage, critical care, or emergency care is also preferred.

  • Current RN licensure with an active multistate (compact) license. This role supports patients in five Nurse Licensure Compact states (GA, AL, AR, SC, VA), so a multistate license isrequired, or the willingness to obtain one.

  • Current CPR certification.

  • Valid driver's license and reliable transportation for potential home visits.

Key Responsibilities:

  • Serve as the primary point of contact for hospice patients and families during registered coverage hours (after hours, weekends, and holidays).

  • Triage incoming calls, assess patient needs, and provideappropriate clinicalguidance and interventions by phone.

  • Resolvenon-clinicalrequests such as durable medical equipment, pharmacy, scheduling, andgeneral questions, or route them to theappropriate party.

  • Collaborate with the hospice team, including physicians, social workers, chaplains, and nurses, to ensure effective symptom management and continuity of care.

  • Make clinical decisions based on patient status and plans of care, ensuring compliance with hospice standards and best practices.

  • Provide symptom management instructions to patients and caregivers, addressing pain, breathing difficulty, nausea, anxiety, and other concerns.

  • Offer emotional support and guidance to families and caregivers, helping them understand and cope with changes in the patient's condition.

  • Educate patients and families onend-of-lifecare, including medication administration and comfort measures.

  • Respond to emergencies by guiding caregivers through symptom control techniques and dispatching hospice field nurses forin-personvisits when necessary.

  • Coordinate after-hours visits by hospice field nurses or other team members to ensure patient comfort and safety.

  • Ensuretimelyordering and availability of medications and medical supplies as needed.

  • Accurately document all triage interactions and nursing assessments in the electronic medical record (EMR)in a timely manner.Completesworkflow.

  • Provide detailed reports to the registered nurse team, hospice physicians, and case managersregardingpatient conditions and care provided.

  • Update plans of care as needed to reflect changes in patient status and ensure seamless communication across the interdisciplinary team.

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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