ZipRecruiter

Log In

1

Homeland Security Agent Jobs (NOW HIRING)

First Onsite - US

Contact Center Agent

Fort Worth, TX · On-site

$18 - $22/hr

A Day in the Life of a Contact Center Agent A Day in the Life of a Contact Center Agent starts with ... S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to ...

next page

Showing results 1-20

People also search for

All JobsHomeland Security Agent Jobs

Homeland Security Agent information

See salary details

$19K

$54.2K

$151K

How much do homeland security agent jobs pay per year?

As of Jun 18, 2026, the average yearly pay for homeland security agent in the United States is $54,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $56,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Homeland Security Agent, and why are they important?

To thrive as a Homeland Security Agent, you need a solid background in criminal justice, investigative techniques, and security protocols, often supported by a relevant bachelor’s degree and successful completion of federal training programs. Familiarity with surveillance technology, data analysis software, and secure communication systems is typically required. Strong analytical thinking, attention to detail, and excellent interpersonal skills help agents assess threats, collaborate with diverse teams, and communicate effectively. These skills are vital for protecting national security, preventing threats, and ensuring the safety of the public.

What are some common challenges Homeland Security Agents face in their daily work, and how are they supported in overcoming them?

Homeland Security Agents often encounter challenges such as rapidly evolving threats, unpredictable work hours, and high-pressure situations requiring quick decision-making. They may also face complex investigations that involve coordination with multiple agencies. To support agents, agencies provide extensive training, clear protocols, and strong teamwork environments. Additionally, agents benefit from access to advanced technology and regular briefings to stay informed about current risks.

What does a homeland security agent do?

A homeland security agent is responsible for protecting the nation's borders, infrastructure, and citizens from threats such as terrorism, illegal immigration, and cyber attacks. They conduct investigations, perform security screenings, and may work in law enforcement, intelligence, or emergency management roles, often requiring specialized training and security clearances.

How do I become a homeland security agent?

To become a Homeland Security Agent, candidates typically need to have a bachelor's degree, pass a background check, and complete specialized training at the Federal Law Enforcement Training Center. Relevant skills include law enforcement experience, physical fitness, and knowledge of security procedures; some positions may also require specific certifications or clearances.

How much do homeland security agents get paid?

Homeland Security agents, such as Transportation Security Officers and Immigration Enforcement Officers, typically earn between $40,000 and $70,000 annually, depending on experience, location, and specific role. Federal agents often receive additional benefits, including health insurance and retirement plans, and may require background checks and security clearances.

Is it hard to get hired by homeland security?

Getting hired as a Homeland Security Agent can be competitive due to strict requirements such as background checks, physical fitness, and specialized training. Candidates often need relevant experience, security clearances, and sometimes military or law enforcement backgrounds, making the hiring process thorough and selective.

What is the difference between Homeland Security Agent vs Customs Officer?

AspectHomeland Security AgentCustoms Officer
Required CredentialsBackground check, security clearance, sometimes specialized trainingBackground check, security clearance, customs training
Work EnvironmentFederal agencies, border security, airports, portsBorder crossings, airports, shipping ports
Employer & IndustryDepartment of Homeland Security, federal governmentCustoms and Border Protection, Department of Homeland Security
Common Search & ComparisonYesYes

Homeland Security Agents and Customs Officers both work within the federal government and focus on security at borders and transportation hubs. While Homeland Security Agents often handle broader national security tasks, Customs Officers primarily focus on inspecting goods and travelers crossing borders. Both roles require security clearances and work in similar environments, but their specific duties and training differ.

What are Homeland Security Agents?

Homeland Security Agents are federal law enforcement officers who work to protect the United States from threats such as terrorism, illegal immigration, cyber attacks, and natural disasters. They are employed by the Department of Homeland Security (DHS) and may work in various agencies, such as U.S. Customs and Border Protection (CBP), Immigration and Customs Enforcement (ICE), or the Transportation Security Administration (TSA). Their responsibilities include investigating security threats, enforcing immigration laws, securing borders and transportation systems, and responding to emergencies. These agents play a critical role in maintaining national safety and security.
More about Homeland Security Agent jobs
What cities are hiring for Homeland Security Agent jobs? Cities with the most Homeland Security Agent job openings:
What states have the most Homeland Security Agent jobs? States with the most job openings for Homeland Security Agent jobs include:
What job categories do people searching Homeland Security Agent jobs look for? The top searched job categories for Homeland Security Agent jobs are:
Homeland Security Agent jobs near you

Contact Center Agent

First Onsite - US

Fort Worth, TX • On-site

$18 - $22/hr

Full-time

Posted 14 days ago

Job description

A Day in the Life of a Contact Center Agent
A Day in the Life of a Contact Center Agent starts with making every interaction count. As the first point of contact for our valued customers, you'll resolve inquiries, tackle issues, and deliver solutions with care and accuracy. Your active listening, timely responses, and attention to detail ensure every customer feels heard, supported, and satisfied. Beyond handling calls, your insights and feedback play a key role in improving processes and enhancing the overall customer experience.
At First Onsite, you'll thrive in a fast-paced, 24/7 environment, staying organized and focused while meeting goals and exceeding KPIs. Your adaptability, customer-first mindset, and teamwork ensure seamless communication across branches. Every day, your dedication drives our mission forward, directly impacting the clients we serve and helping maintain excellence in every interaction.
Responsibilities:
  • Achieve KPI goals set by management
  • Provide feedback and suggest process improvements
  • Review, record, and organize data from multiple sources
  • Prepare and assist with reports, documents, and administrative paperwork
  • Answer incoming calls, emails, and texts while delivering exceptional customer service
  • Receive and dispatch work requests to branches
  • Research and respond to high volumes of emails and communications
  • Maintain flexibility to work day, swing, or night shifts in a 24/7 operation
  • Follow and enforce company, state, and federal policies and procedures

Experience & Education:
  • A minimum of one year of experience answering customer-related incoming calls, preferred
  • Experience using customer relationship management (CRM) tools, preferred
  • High school diploma or equivalent
  • Bilingual strongly perferred

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.

Apply