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Homebase Administrator Jobs (NOW HIRING)

Hearst

ServiceNow System Administrator

Dallas, TX · On-site

ServiceNow Systems Administrator Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow ...

Hearst

ServiceNow System Administrator

Dallas, TX

ServiceNow Systems Administrator Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow ...

Hearst

ServiceNow System Administrator

Dallas, TX

ServiceNow Systems Administrator Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow ...

Homecare Homebase

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

This role partners closely with platform owners, architects, administrators, and business ... MCSA, RHCSA (Microsoft, RedHat) About Us Homecare Homebase, a subsidiary of Hearst Corporation is a ...

Homecare Homebase

ServiceNow Architect

Dallas, TX · On-site

$66.50 - $83.75/hr

About Us Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare ... Certified System Administrator * Certified Application Developer * CIS - IT Service Management

Homecare Homebase

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

This role partners closely with platform owners, architects, administrators, and business ... MCSA, RHCSA (Microsoft, RedHat) About Us Homecare Homebase, a subsidiary of Hearst Corporation is a ...

EYECARE EXPERTS

Admin Assistant

Sugar Land, TX

$14 - $18/hr

Join Our Team as an Admin Assistant at EYECARE EXPERTS! Are you ready to kickstart your career in a ... Powered by Homebase. Free employee scheduling, time clock and hiring tools.

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Infographic showing various Homebase Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

ServiceNow System Administrator

Dallas, TX • On-site

Hearst
Motion Picture and Video Production • 10K+ employees
Learn more about Hearstexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Hearst rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description


ServiceNow Systems Administrator
Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.
This role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.-powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.
Responsibilities
Platform Administration
  • Administer and maintain ServiceNow environments (DEV, TEST, PROD)
  • Ensure platform availability, performance, scalability, and security
  • Perform upgrades, patching, cloning, and release support
  • Monitor platform health, logs, and diagnostics
  • Support MID Servers and operational integrations
  • Execute changes in alignment with governance and change standards

AI & Modern Platform Capabilities
  • Administer ServiceNow Now Assist features across supported modules
  • Configure AI entitlements, role-based access, and usage controls-based access, and usage controls
  • Validate AI generated outputs for accuracy, quality, and compliance-generated outputs for accuracy, quality, and compliance
  • Support AI assisted case summarization, response generation, and knowledge creation-assisted case summarization, response generation, and knowledge creation
  • Support AI Control Tower for visibility into AI usage and adoption
  • Enforce responsible AI governance, including data privacy and human review controls-review controls

Configuration & Automation
  • Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications
  • Maintain Service Catalog and request workflows
  • Administer user roles, groups, ACLs, and security policies
  • Support automation and intelligent routing while ensuring platform stability

ITSM & Operations Support
  • Administer core ITSM processes: Incident, Problem, Change, Request, Knowledge
  • Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management
  • Maintain CMDB accuracy, CI relationships, and CSDM alignment

Support & Collaboration
  • Serve as escalation point for platform and AI related issues-related issues
  • Partner with Platform Architects and stakeholders on requirements and solution validation
  • Support audits, compliance activities, and platform documentation
  • Contribute to continuous improvement and platform optimization initiatives
  • Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
  • Support release testing, deployment activities, and post-release validation
  • Participate in incident, problem, and root-cause analysis related to platform issues

Your Qualifications
  • 4-8+ years of ServiceNow administration experience in enterprise environments
  • Strong hands-on experience with ServiceNow system administration and configuration-on experience with ServiceNow system administration and configuration
  • Solid understanding of ITSM and ITIL best practices
  • Experience supporting production, regulated, or mission critical systems-critical systems
  • Working knowledge of CMDB, CSDM, and data governance
  • Basic scripting knowledge for admin level support (Business Rules, Client Scripts)-level support (Business Rules, Client Scripts)
  • Experience or exposure to Now Assist or AI enabled ServiceNow features-enabled ServiceNow features
  • Strong written and verbal communication skills

Preferred Qualifications
  • ServiceNow Certified System Administrator (CSA)
  • ITIL certification
  • Experience with AI governance, automation, or AI enabled platforms-enabled platforms
  • Healthcare, SaaS, or regulated industry experience-industry experience
  • Experience working alongside ServiceNow Platform Architects or Centers of Excellence

About Us
Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.
Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring team members who want to make a difference.
What You Can Expect from Us
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.
Our Team Members Also Enjoy
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares - one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.
A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

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