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Customer Service Representative

Holbrook, NY · On-site

$17 - $20/hr

We are looking for Customer Service Representatives to join our expanding Home Oxygen Equipment and Service team in New Windsor. This role coordinates patient scheduling, order processing, and ...

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$12

$19

$25

How much do home oxygen jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for home oxygen in the United States is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What is a Home Oxygen job?

A Home Oxygen job typically involves delivering, setting up, and maintaining oxygen equipment for patients who require supplemental oxygen at home. Professionals in this role educate patients on proper usage, ensure equipment functions correctly, and comply with safety regulations. They may also coordinate with healthcare providers to meet patient needs and provide ongoing support.

What are the key skills and qualifications needed to thrive in the Home Oxygen position, and why are they important?

To excel in a Home Oxygen Specialist role, you typically need a background in respiratory therapy or a related healthcare field, along with familiarity in administering and monitoring home oxygen therapy. Competence with oxygen delivery systems, portable concentrators, and documentation software is crucial, and relevant certifications such as certified respiratory therapist (CRT) or licensed practical nurse (LPN) may be required. Effective communication, compassion, and attention to detail help ensure patient safety, understanding, and compliance with therapy. These skills and qualities are vital to providing reliable, high-quality care to patients in their homes, where self-sufficiency and trust are especially important.

What are the typical daily responsibilities of a Home Oxygen Specialist?

A Home Oxygen Specialist's daily responsibilities often include delivering, setting up, and maintaining oxygen equipment in patient homes, educating patients and their families on proper use and safety, and monitoring patient compliance with prescribed oxygen therapy. They also perform routine equipment checks, handle troubleshooting or repairs, and maintain accurate records of services provided. In this role, you frequently collaborate with physicians, respiratory therapists, and home health agencies to ensure each patient’s therapy is effective and safe. Because every patient’s needs are unique, each day can offer new challenges and rewarding opportunities to make a direct impact on their quality of life.

More about Home Oxygen jobs
What cities are hiring for Home Oxygen jobs? Cities with the most Home Oxygen job openings:
What are the most commonly searched types of Home Oxygen jobs? The most popular types of Home Oxygen jobs are:
What states have the most Home Oxygen jobs? States with the most job openings for Home Oxygen jobs include:
What job categories do people searching Home Oxygen jobs look for? The top searched job categories for Home Oxygen jobs are:
Home Oxygen jobs near you
Infographic showing various Home Oxygen job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,822 per year, or $19.6 per hour.
Customer Service Representative - Home Oxygen

Customer Service Representative - Home Oxygen

Billings Clinic

Billings, MT • On-site

$15.75 - $21.50/hr

Other

Posted 29 days ago

Job description

Responsible for one of the first impressions a patient/client/customer will have of Billings Clinic. The incumbent in this position is responsible for providing customer service, high quality reference client support and procedural support to Home Oxygen. Works as an advocate between customers and insurance companies to gather documents, schedule appointments, and fill orders sent by health care providers for all DME (durable medical equipment) requests and responding to a variety of diverse questions regarding client and reference to Home Oxygen services. DME is equipment that helps aid in daily living activities in the home. It includes a variety of equipment: CPAP/BIPAP, Ventilator, Tracheostomy, Oxygen, Walkers, Wheelchairs, Orthopedic Supplies, Enteral, and Wound Care.

Essential Job Functions

Greets customers and answers multi-line, high volume telephone and processing orders via fax/phone and responds to the majority of all incoming calls before transferring to alternate resources.
Schedules appointments for in office visits, and for deliveries of oxygen and DME supplies/equipment.
Works with Physicians and support staff to gather all required documentation, information, demographics in order to submit clean billing claims to insurance companies.
Executes prior authorization to insurance companies and verifying insurance eligibility.
Provide customer service to patients by listening, troubleshooting issues, missing or incorrect information and helping navigate their needs. Serves as a resource to internal and external customers. Responsible for initiating telephone calls to obtain missing information or to clarify information as necessary.
Works with computers to include Microsoft Outlook, EMR database and TIMS software.
Takes appropriate steps to resolve and/or engages with department leadership for resolution of issues.
Fast paced environment while multitasking answering phones, helping walk-in customers, and filling orders.
Helps resolve product issues/concerns and provides product education on all DME equipment/supplies and follows manufacturer warranties.
Interacts with patients addressing complaints and concerns while following department/company policy.
Must maintain customer service focus in all situations establishing credibility, trust and rapport

Minimum Qualifications
Education
 High school graduate or equivalent.
Experience
 Minimum of 6 months of successful experience demonstrating and providing customer service.
 Successful experience working with and interacting with the staff and public in a productive and efficient manner.
 Experience providing administrative and clerical support in a healthcare field experience preferred
 CNA or Home Care Aid experience, preferred.
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

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