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Home Inbound Call Center Jobs in Pennsylvania (NOW HIRING)

CHS solutions

Customer Service/Call Center

Irwin, PA · On-site

$16 - $18/hr

Call Center Representative - Irwin, PA CHS is seeking a professional and customer-focused Call ... What You'll Do: • Handle inbound calls from taxpayers and business owners regarding accounts ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent responds to inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent responds to inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent responds to inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship ...

prwt

Call Center Supervisor

Philadelphia, PA · On-site

... the Call Center in a timely manner. Position is conveniently located within Center City ... Answer inbound calls daily. * Handle escalated citizen situations which include telephone calls ...

prwt

Call Center Supervisor

Philadelphia, PA

... the Call Center in a timely manner. Position is conveniently located within Center City ... Answer inbound calls daily. * Handle escalated citizen situations which include telephone calls ...

Pheaa

SGSP CW Call Center Representative

Harrisburg, PA · On-site

$16.50/hr

Call Center Representatives answer inbound calls, handling various complex account issues. * Answer ... Applicants must meet the internet and security requirements below to work from home. * Have a ...

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Home Inbound Call Center information

See Pennsylvania salary details

$12

$17

$23

How much do home inbound call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for home inbound call center in Pennsylvania is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.32 per hour, depending on experience, location, and employer.

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What are the most commonly searched types of Home Inbound Call Center jobs in Pennsylvania?

The most popular types of Home Inbound Call Center jobs in Pennsylvania are:

What are popular job titles related to Home Inbound Call Center jobs in Pennsylvania?

For Home Inbound Call Center jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Home Inbound Call Center jobs in Pennsylvania look for?

The top searched job categories for Home Inbound Call Center jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Home Inbound Call Center jobs?

Cities in Pennsylvania with the most Home Inbound Call Center job openings:

Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $36,137 per year, or $17.4 per hour.

Primary Contact Center Representative

LogiX-Guru

Pittsburgh, PA • On-site

$14.50 - $18.75/hr

Other

Re-posted 10 days ago

Job description

Our major banking client in Pittsburgh, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.
Location: 100% onsite in Pittsburgh, PA
Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours of 8:00 am to 9:00 pm with rotating weekends from 8:00 am to 5:00 pm. No exceptions. Mandatory overtime may be required based on business and training needs.
Parking: Free in a private lot. Public transportation routes nearby.
Position Overview:
This position is responsible for handling a high volume of inbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.
Job Responsibilities:
Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer's needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center's Key Performance Metrics on a daily, weekly and monthly basis.
Promotes bank products and services by properly identifying the customer's needs and providing appropriate offerings.
Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the "voice of the customer" by submitting feedback.
Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.
Education: High School Diploma or GED, college a plus
Experience: 3+ years in a high volume (100+ calls), inbound Call Center/Contact Center and/or Banking experience.
Required Skills:
Excellent communication skills, both written and verbal
Excellent customer service skills
Detail oriented
Ability to work and multi-task in a fast-paced environment
Ability to use general office equipment
Ability to use a personal computer and job-related software (MS Word, Excel, Outlook)
Preferred Experience/Skills:
CRM experience
Workday experience
Relationship management software experience
Customer facing experience
Softphone/Mitel experience

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